Viber

Allow your customers to reach you through Viber. Here, customers can send messages to your support team through the Viber public account and the team will be able to receive and reply to those messages from the REVE Chat dashboard itself.

Key Benefits of REVE Chat Integration with Viber Business Account

• Improve agent’s productivity under one account and make your customers satisfied with less wait time.
• Agents can easily receive and reply to Viber messages in the same way they receive and respond to live chat.
• Boost conversion rate and easily share the latest updates about products and their new features with your customers.

How to connect REVE Chat with the Viber business account?

You can integrate your REVE Chat with the Viber business account by following the below-mentioned steps.

1. You need to have a Viber account. If you do not have one, create an account by downloading the Viber app in your mobile.
2. After you create a new Viber account in your phone, you need to login to your Viber chatbot account here.
3. There you need to create a new bot by providing necessary information.
4. After creating a bot, you will find the token at bot bottom of the bot details page.
5. Copy the token from Viber panel and paste it in the REVE Chat Viber authentication token.
6. Click on connect with Viber button.
7. Your connection to the Viber business account is successful.

Things to remember:

• To make the bot/ business available, you need to contact Viber team to verify your business and chatbot to make it searchable by customers.
• When they will search for you by your account name in Viber, they can start the conversation.
• If your Viber account is still not verified, you can share the QR code with your customers to find you.