Getting a personalized welcome message from a chatbot engages the visitor immediately. It’s like a message from an old friend saying “hello”. A welcome message can be the first interaction someone has with your bot.
If a bot’s welcome message isn’t engaging, people will have a negative first impression about the rest of the experience.
This article will demonstrate chatbot welcome message examples, and their importance to engage the customer when they visit your website, apps, or any applications.
What is a Welcome Message for a Bot?
A welcome message is a greeting message that is returned by a bot when a user interacts with it. The welcome message can be customized to match the brand of your chatbot and it should be something easy to understand and simple to communicate with your customers.
It’s important to remember that users who still don’t understand how the chatbot works will read the welcome message. It’s a great way to let your users know how they can interact with your bot and examples include instructions, rules, or other helpful information.
- Focus on building trust. A better welcome message will lead to more users coming back to your bot.
- Test your message before you launch. There are analytics tools to help you test the effectiveness of your welcome message.
Why Welcome Messages Are Important for a Bot?
If a bot is the first point of contact with your brand, the welcome message is your chance to make a good impression.
Bots are not new in messaging apps and there are dozens of Telegram bots that can be used to simplify many routine everyday processes.
The most important thing to remember when we talk about bots is that messaging apps are fundamentally different from websites or mobile apps: the message history disappears once the conversation is over and this greatly differs from websites and mobile apps.
The messages are ephemeral by default, so everything you do should be directed at making sure your users have an excellent experience during and after each conversation. Otherwise, you will lose them forever.
Welcome messages have a very important role:
- They should attract users’ attention,
- It shows them the benefits of chatting with your bot,
- It directs them to take action.
Moreover, welcome messages are the first dialogue between a user and your bot. Think about it: If a user is not greeted and there are no instructions on how to use your bot or what exactly he/she should do during a session, they can feel confused or disappointed and may even leave without even saying “hi” to you.
An interesting thing is that there are no rules for creating welcome messages despite the fact that there are already a lot of chatbots with such messages.
Best Welcome Message Examples for Chatbot
Chatbots are expected to serve as the new face of customer service, and these conversational AI-powered technologies are increasingly being used by businesses and consumers for help with queries ranging from searching for information on daily news, checking stock prices, and ordering food or services. The dominant use case of chatbots is to answer questions asked by potential customers.
People are going to use your chatbot for different reasons. Some will be there to buy something, and others will just want to talk with a brand representative or just enjoy talking with a bot.
It is very important for you to understand who will use your bot and what tone you should have. You can have a very polite tone if your chatbot is meant for young people, or a more professional one if it is meant for adults.
Let’s take a look at some of the best chatbot welcome message examples.
1. New Visitors
It’s very common for brands to have a welcome message for new visitors. For example, when you land on Airbnb’s landing page, a message like “Hello! Welcome to Airbnb” will be shown.
It’s very important for a chatbot to greet a new visitor with a welcoming message. It gives the feeling that you are actually talking to an actual person.
When the chatbot familiarizes itself with the new visitor, it will be able to answer common questions in line with your marketing strategy. Also, the chatbot will be able to recognize the conversation patterns and topics of interest.
Let’s take a look at chatbot welcome message examples.
2. Returning Visitor
When a bot identifies the returning visitor and greets them it connects the visitor immediately. Chatbots can help brands build relationships with customers.
Customers who interact with a chatbot feel more connected to a brand than those who do not. As a result, customers are likely to purchase more products and services from a company.
The greeting protocol is a welcoming system that is supposed to welcome back returning visitors or new ones.
On the other hand, if you fail to greet your returning visitor, there is a high possibility that they will not stay on your site beyond the initial visit.
3. Hot Prospect
When you are building a chatbot, it is important to keep in mind that a chatbot should speak like a human and provide the users with an experience that is natural, just like how real people communicate with each other.
In fact, if you are a B2C marketplace business, then you would want to make your chatbot welcome hot prospects when they visit your website.
Chatbots can not only support customers but also provide an excellent user experience. According to a survey in 2010, a customer would be much more willing to buy products from a chatbot if he was greeted by the chatbot on their first visit.
4. Potential Customers
Chatbots are a useful tool for companies trying to engage and create relationships with customers, networks, and potential audiences.
Using bots to talk to potential customers can be a great way to connect with them and help them find what they were searching for on your website.
First impressions are important in customer relations and even more so in business communications; greeting your visitor is the best way to make the right impression in the first few seconds from the start of your conversation with them.
Customer feel valued and respected when they are welcomed. That is why developing a bot personality is vital for a brand.
When people interact with a chatbot, they tend to believe that the company behind the bot is trustworthy. Customers are more likely to buy from a company that provides good customer service.
The first impression of the bot is extremely important. You can simply create a very positive impression with these warm chatbot welcome message examples.
Answering questions quickly and correctly will directly influence a user’s perception of the brand. At the same time, it is important to show that the brand is friendly and responsible with the information provided. Here, you’ll find more successful welcome message examples for customer onboarding journeys.
Ultimately, both of these aspects should encourage the users to continue interacting with the brand. A good welcome message can achieve all of this.