5 Best Chatbots in the USA for Next-level Customer Communication

How do I provide a great experience to my customers when they shop on my website and use my app? How do I build good customer communication and be available to customers across all channels?

If this sounds familiar, you are not alone. This is a challenge that many businesses face every day. Businesses must manage their customers and support reps across multiple channels while keeping rep and management teams in sync and informed on what’s happening. 

In addition, businesses need their customer support and sales teams to work together to create a seamless customer experience across devices.

Chatbots take care of simple tasks like checking account balances and transferring funds between accounts, as well as providing information about products or company policies.

Whenever your customers have questions, they will be happy to have the chatbot answer all of their queries faster. And it’s not just about the immediate need for answers; chatbots can also help you build relationships with customers. It can also be a good alternative for companies that want to deliver the best customer service and support experience. 

This article will brief you about the 5 best chatbot companies in the USA.

1. REVE Chat

REVE Chat is an omnichannel customer communication platform built for businesses to deliver quality customer communication for online sales and support. 

It is built with lots of effective features that help you communicate easily with your customers without leaving your website or clicking over to another platform. 

The main goal of this product is to help businesses connect with their customers seamlessly from any website from their own personal devices. This will bring a better experience to the customers and increase sales for the businesses since they can deliver high-quality information through e-commerce platforms.

It comes with a lot of effective features to deliver more personalized customer service. Let’s take a look at the key features and functions of REVE Chat. 

Key features of REVE Chat

Brain AI 

Brain AI is the heart of REVE Chat’s chatbot. It’s built on advanced large language models that understand context, tone, and intent far better than rigid rule-based bots. 

Whether a customer asks “What’s my account balance?” or “Can I get a refund on that last order?”It responds conversationally and accurately, often solving issues without human help. 

It learns from your knowledge base and past chats, so the more you use it, the smarter it gets. Businesses see up to 85% of routine questions handled automatically, freeing agents for meaningful conversations.

Multilingual Capability – Speak Your Customers’ Language

REVE Chat supports over 100 languages out of the box, so your chatbot can detect a visitor’s language automatically and respond fluently in their native tongue, no manual switching required. 

Whether a customer types in Spanish, Arabic, Mandarin, French, Hindi, or English, the AI maintains the same level of understanding, personality, and accuracy. 

You can customize responses, buttons, and flows per language for cultural relevance. This opens your business to international customers and makes support feel local and welcoming, no matter where someone is located.

No-Code Drag-and-Drop Flow Builder 

You don’t need developers to create powerful chatbot experiences. Our visual builder lets you drag, drop, and connect blocks to design flows in minutes, such as welcome messages, product recommendations, order tracking, appointment booking, FAQ answers, and more. 

Add conditional logic, buttons, carousels, or quick replies without writing a single line of code. It’s intuitive enough for marketers or support leads to own the chatbot completely, yet flexible for complex journeys. 

Launch fast, test easily, and iterate whenever your business needs change.

Seamless Human Handoff with Full Context 

When the conversation gets too complex, Brain AI hands off to a live agent smoothly, no awkward “please wait” moments. The agent receives the entire chat history, customer details, and even the AI’s last reasoning step, so they can pick up exactly where the bot left off. 

This creates a unified experience that feels like one continuous conversation, not two separate tools. Customers stay happy, agents save time, and resolution rates go up dramatically.

Proactive & Behavior-Based Triggers 

The chatbot doesn’t just wait to be asked; it watches visitor behavior and steps in at the right moment. Abandoned cart? Stuck on checkout? Browsing pricing for too long? 

It can gently offer help, show product cards, or send a personalized discount code. These timely nudges turn browsers into buyers and reduce drop-offs significantly. You control every trigger, timing, and message, so it feels helpful instead of pushy.

Omnichannel Chatbot 

Your customers might start on your website, continue on WhatsApp, or switch to Facebook Messenger. REVE Chat’s bot follows them everywhere. 

The same AI personality, knowledge, and flows work across web chat, social messengers, email, and more. Conversation history stays intact no matter the channel, so the customer never has to repeat themselves. 

This is especially valuable for businesses that want consistent branding and support across all touchpoints.

Product Catalog & In-Chat Shopping 

Turn conversations into instant sales. Agents (or the AI bot) can push beautiful, clickable product cards with images, prices, variants, descriptions, and direct “Add to Cart” buttons right inside the chat. 

Customers browse, compare, and buy without ever leaving the conversation. Perfect for ecommerce, retail, or service businesses with catalogs of up to thousands of SKUs. It shortens the path from question to purchase and boosts average order value.

Detailed Analytics & Performance Insights 

You get clear visibility into how well the chatbot is performing: deflection rate, resolution rate, average handling time, top queries, fallback rate, customer satisfaction scores, and more. 

See which flows convert best, where users drop off, and how the bot impacts revenue or support tickets. These insights help you continuously improve the bot and prove its ROI to your team or leadership.

Pricing

• REVE Chat offers a $0 Free plan forever and starts at $14.99/mo. 

2. Intercom 

Intercom is a customer communication platform that builds, measures, and manages relationships between businesses and their customers. Intercom is used to build better products, sell more stuff, and provide better support.

Intercom combines in-app messaging, targeted content delivery, automated workflows, and in-app chat to connect virtually any business with its customers. 

It makes customer communication easy by replacing email, push notifications, and casual social media conversations with intelligent conversations that are personal, relevant, and actionable at scale. 

Using real-time analytics, you can personalize every message, and you’ll know which messages drive the most engagement.

Key features of Intercom chatbot: 

• Ticket Creation User Experience
• Live Chat Support
• Chatbot 
• Ticket Response User Experience
• Workflow
• Automated Response
• Attachments/Screencasts
• Ticket Collaboration
• In-App Messaging and more. 

Pricing

• From ~$29/seat/mo

3. Watson Assistant

Watson Assistant is an artificial intelligence (AI) platform that can be integrated into any organization’s website, mobile app, or messaging platform. It serves as a virtual agent that provides customers with fast, consistent, and accurate answers across any messaging platform.

The assistant is powered by Watson Conversation, IBM’s artificial intelligence technology that analyzes data, learns from experience, and engages in natural dialogue to grow smarter over time. 

It can be trained for specific uses, such as product and service recommendations or responding to customer questions.

Expanding Watson’s capabilities to include virtual assistance enables businesses to deliver a high-quality experience across both messaging platforms and websites. 

For example, the Watson Assistant can respond to a customer’s question while they are browsing the website with immediate answers or send them relevant content when they send a message—such as a link to a product review—on their mobile app.

Key features of Watson Assistant:

• Natural Language Processing
• AI/Machine Learning
• Augmented Analytics
• Automated Responses
• Automated Routing
• Business Process Automation
• Canned Responses
• Chatbot

Pricing

• Custom/enterprise (usage-based, often $100+/mo)

4. Drift

It is an artificial intelligence-powered sales assistant. Using Drift increases your company’s productivity and streamlines the sales process. Customers typically use Drift to ask questions.

Entering the conversation is as easy as sending a text message. 

You can access Drift from a computer, smartphone, or tablet. You can also message directly from Gmail or Outlook.

Drift chatbot can be used on websites to have a much better conversion rate and one of the best things that you can do with Drift is to create a poll. 

You will need to create a chat flow on a drift. They call it to chat flow because you can use this feature only with the chatbot. 

So, you will be able to create a conversation for your website visitor, and depending on their answers, you can direct them to another page (or another chat flow) of your website. 

Key features of Drift chatbot: 

• Live Chat
• Customer Data
• Playbooks
• Chatbots
• Analytics
• Additional Features
• Integrations

Pricing

• From ~$2,500/mo (starter)

5. Infobip 

The Infobip chatbot is a chatbot that was built to help brands communicate with their customers through a broad range of messaging channels.

It helps businesses communicate with their customers through a broad range of messaging channels, tools, and solutions to deliver the best customer support. It is designed to be used by any type of business, and it has the ability to learn and adapt to the needs of the business.

It has been designed for the purposes of marketing, customer service, and sales. The content that it provides is usually related to the company’s products or services.

Key features of the Infobip chatbot:

• 2-Way Messaging
• AB Testing
• API
• Activity Dashboard
• Alerts / Escalation
• Appointment Scheduling
• Audience Targeting
• Audio / Video Conferencing

Pricing

• Custom/enterprise (often $500+/mo)

Best Chatbot Companies in the USA Comparison

All chatbots are great in their own way! It all comes down to what you want from your customers/users when you onboard them. If you want them to engage quickly without confusion, try on REVE Chat.

REVE Chat is absolutely easy to use, customizable, and has fast responses with no lag time.