Discover all the modern features REVE Chat has to offer, utilizing AI to revolutionize customer service.
Live Chat
Live Chat 
Chatbot 
Ticketing 
Campaign Management 
AI Copilot 
Brain AI 
Omnichannel 
CoBrowsing 
Audio & Video Call 
Role-based Access Management 
Reports & Analytics 
Security A modern solution for your agents to use to communicate with customers in the best way possible
Keep track of all conversations across all channels in one single inbox.
Check the number of current visitors on your channels and monitor their activity to understand customer behavior.
View all the details regarding the user’s name, location, phone number, last page visited, etc, inside our chat dashboard.
View conversation history with a customer, perfectly segmented by different sessions.
Integrate your WhatsApp and Shopify Catalog with Live Chat and recommend available products to customers seamlessly.
Schedule all your appointments through our live chat by syncing Google Calendar and sending requests to customers when needed.
Configure our solution to route conversations smartly based on department, communication channel, availability, etc.
View previous conversations with a customer to provide more contextual support.
Create issue tickets directly from our live chat and resolve them in an organized manner.
Check out our Live Chat for free, or book a personalized session to see exactly how our solution can help your business grow.
Make use of our automation capabilities, designed to create chatbots that will interact with customers just like an agent would.
Build chatbots with our drag-and-drop builder easily, without any coding expertise required.
Make your chatbots smarter with Brain AI for smarter responses, and enhanced capabilities.
Set up carousels, quick replies, sending emails, and such to certain queries efficiently without manual workarounds.
Use conditions, delays, AI nodes, and other advanced elements to execute key tasks with a chatbot.
Insert image, video, file, and audio elements into your chatbot to send such content to a customer when asked for demos or tutorials.
Deploy your chatbot in multiple channels such as Web, Messenger, WhatsApp, and such easily.
Utilize APIs and Webhooks to connect with external applications or software and transfer data safely and accurately.
Customize your bot’s looks to give it a clear identity and designation.
Ask for various types of data such as name, email, number, etc, in an organized and smart way.
Grab your free trial today, or book a free session with our experts to see how a chatbot can drive real results for your business.
Streamline issue resolution with our complete help desk solution.
Check all resolved, unresolved, and in progress tickets inside a unified dashboard
Organize tickets into folders for specific teams or departments
Get the full information of a ticket in a glimpse on our ticket interface.
Manage all ticket statuses easily by creating your own status, and completion categories.
Create custom forms to gather information about different issues and turn them in clear tickets.
Categorize tickets into different tags for different kinds of issues.
Send notifications to customers via email when needed.
Leave notes for other team members for smooth ticket resolution.
Create great templates to inform customers when a ticket status is updated.
Check out the full capabilities of our helpdesk through a free trial or book your personalized demo at no cost.
Manage campaigns in WhatsApp, Web, and SMS via our smart solutions
Create unique templates for different campaigns, engaging customers in a more productive way.
Check all your templates before finalizing them and gearing up to run a campaign
Broadcast instantly or schedule campaigns to a target segment to engage them at the right time.
Create target segments based on product, interest, channel, etc, and target them in a more personalized manner.
Run campaigns on WhatsApp to grab customers from one of the largest user bases in the world.
Utilize Web Push notifications to create offers, promotions, and such on your website.
Send engaging promotional messages on SMS to target a larger audience without relying on online options.
See a full report about your campaign and analyzing it for business use.
Start a free trial to integrate your channels and explore campaigns freely, or book a demo for a guided walkthrough with REVE Chat.
Provide your agent with an AI Assistant that will help them every step of the way.
Summarize chat sessions to get full context without having to read the whole thread.
Get great answers for a Copilot that will gather accurate data from your knowledge bases.
The AI Copilot translates messages in real time for all your agents in Live Chat and can translate ticket responses or emails when needed.
Detect the mood of a customer for both live chat and helpdesk to provide more tone and mood friendly communication.
Rewrite messages or ticket emails for fit the tone and personality best suited to communicate with a specific customer.
Summarize the entire context for a ticket for support staff to resolve problems easily.
Explore our Copilot with a free trial, or book a free session to see how it empowers your agents.
Make your customer support smarter with our LLM, Brain AI.
Use our AI’s full capabilities to recommend products that your customers will love.
Train a database full of information to create a knowledge base that our AI can refer from for conversations, recommendations, etc.
With Brain AI, you can answer and forecast financial situations in a better manner.
Provide better and more contextual answers with Brain AI
Manage all your chats, tickets, and channels with one solution with ease
All conversations are gathered in one inbox for agents to view and communicate with customers.
Get a full conversation history of a customer even if they changed platforms for questions.
Chatbots and agents don’t lose any conversation context if a customer switches channels.
Track performance on different platforms in our analytics dashboard.
Gather all customer information in one profile including past interactions, purchase history, preferences, etc.
Deploy the same chatbot in multiple channels to converse with visitors.
Route chats to agents based on channel when needed.
View all SLA for responses and resolution time for one or multiple channels as needed.
Use our Collaborative Browsing tool to streamline support for critical issues
Blur out confidential data when cobrowsing with a customer.
Point out key elements with a drawing for better visual representation
Track where customers’ or agents’ mouse pointers are to see their actions and intent clearly.
Record cobrowsing sessions to review in the future and improve customer service.
Use audio and video to communicate with customers in a more personal manner
Record all calls you have with customers for future review and training.
Communicate clearly with high resolution calls with a customer.
Experience no delays when communicating with a customer via video or audio.
Let your customer or agent show their screens to understand the problem better and resolve issues faster.
Segment permissions and settings inside our app based on departments, roles, and more.
Create roles with a robust list of permissions to completely customize how much an agent, supervisor, and support staff can see in our app.
Assign roles and departments to agents and organize your customer support to the next level.
Create department-wise controls for agents to segment reports, performance, and such for all customer service functions.
Create predefined breaks for agents to select their time away from responding to customers.
Track all of your efforts and data for chatbot, live chat, AI usage, etc.
Check chatbot performance in terms of conversations, handover percentage, fallback, and more for single or multiple bots.
Check overall live chat performance for your business for hourly, daily, and monthly timeframes.
You can track all your AI Credit usage for your business, segmented based on usage categories such as queries, agent usage, etc.
Check the number of unique users and page visits you have received in a timeframe on your channels.
View all data regarding tickets and check if you are resolving tickets efficiently or not.
Track Agent activity including login and logout times for overall performance tracking for all solutions.
Check if agents are meeting metrics guidelines such as FRT, ART, etc, and are not breaching any SLA.
Segment all analytics in a channel or department to better understand your performance all across socials and inside your own company.
Set chatbot goals and track them in a given timeframe to see completion rates and effectiveness of the bot.
Benefits from excellent security features, designed to keep all data safe and secure.
Ban malicious visitors or bots from your website and put them on a ban list.
Add your websites and agent IPs into our trusted lists, ensuring they face no issues to access our app.
All chatbot conversations are fully encrypted, ensuring no data is leaked and customer communications are secure.
Our app supports data masking, authentications, and other modern security principles to ensure our client’s data security.
All API and webhooks are service-side authenticated, allowing a secure environment for all business functions to operate.
Our software is compliant with all regulations such as GDPR, PCI DSS, and so on.
