How Can I Measure My Bot Performance?

Measuring bot performance is a part of chatbot best practices and is extremely crucial to understanding if the user experience with the chatbot was good or not. It helps to keep an eye on the way your customers interact with the bot.

Here are the key metrics to measure bot performance:

• Total conversions – Monitor how many conversions you gain through your chatbots and whether you can attribute any spikes to specific campaigns.
• Successful bot conversations – It refers to the conversations handled successfully by the bot without human intervention.
• Total human handover – It refers to the total conversations transferred by the bot to the human agents. It shows how capable the bot was to engage the customers by answering their queries.
• Customer satisfaction – With CSAT or NPS surveys, you can calculate the score and know how satisfied your customers are with your bot responses.