[Announcement] Improve your customer experience with voice and video recordings. Know more
REVE Chat’s co-browsing solution helps you to collaborate with your customers in real time on websites and mobile apps for the best experience. Cobrowse with your visitors and customers for your sales, support, marketing, or product onboarding.
The advanced co-browsing feature helps you to:
Step 1: In order to enable co-browsing solution, you have to log in to your dashboard, visit Customization -> Chat Window.
Step 2: Enable the Co-browsing option -> Save the changes by clicking the Save option at the bottom of the page.
When your agent initiates co-browsing for assistance and the visitor accepts it, the icon appears on the top right side of the chat window.
The co-browsing solution offers key tools and features such as:
When the co-browsing session is started, the chat window from the agent’s side will be appearing as below:
And the screen for the visitor will be appearing as below:
Thus co-browsing session successfully happens between the agent and the visitor.