Intent refers to the user’s intention. It is the chatbot jargon for the motive of a given chatbot user. It is the intention behind each message that the chatbot receives. The intent is all about what the user wants to get out of the interaction.
An intent-based chatbot, then, is a bot that works by detecting this user intent. So, instead of relying on specific input, the chatbot can identify the meaning the message is trying to convey and then offer a relevant, tailored response.