Ticket from Chat History

If a customer comes to you in live chat and mentions some problems, but the problem can’t be solved immediately. Then you can create a ticket with that customer’s chat history and get the full chat transcript in the ticketing details.

To create a ticket from chat history, go to Reports > Chat History > Select the chat that needs to be solved in ticket. Click on the ‘Create Ticket’ button in the chat details page to proceed. A pop-up will appear where we have to select from available forms in the drop down.

As you’re using our live chat solution and collected your customer’s name, email, and phone number from Pre-chat Form, or updated these data during the live chat conversation; these customer data will be automatically synced when ticket created from Chat History. Also, as you are creating the ticket form the chat history, you can select the chat session as well.