Chatbot FAQs

REVE Chatbot supports various  social media channels like Instagram messages, Facebook messenger, Viber, WhatsApp along with website. You can integrate REVE chat with your social media channel and add the code snippet in your company website to enable chatbot.

The carousel action to show case your products or services can be used for all channels(website, Facebook messenger, Instagram messages, WhatsApp, Viber).

REVE Chatbot is a rule based chatbot with conversational capability. With the help of different type of action user can create a bot flow for their visitors. But the visitor can ask open ended queries and trigger specific flow if the bot is trained accordingly.

1. Bot-Live Chat Hybrid: Live agent takes over if customer clicks on the chat banner before auto bot timer, otherwise bot initiates conversation
2. Bot-Always-On: Independent of agents, bot’s always responsive.
3. Agent-Offline Focus: Bot responds when agents are offline, agents take over when online.

A fallback message serves as a pre-defined response when the system encounters queries it can’t specifically answer. This helps maintain smooth interactions by avoiding user frustration, even when faced with unexpected or out-of-scope inputs. Instead of a generic “I don’t understand,” the fallback message guides users to rephrase their queries or provides alternative options, ensuring a more user-friendly experience

While using the button action user can add a maximum of 3 buttons.

With the help of carousel and button action you can direct your customers/ visitors to a specific website.

As REVE chatbot is both rule based and conversational, data training is an important part. To bulk train the bot, you have to first export the training template for a specific bot. Then you have to add the untrained data for each node in the template file. After adding all data sets, you have import the template. Learn more!​

Yes, you can. To untrain a data, you have to go to trained data tab and click the revert button to untrain the data. The revert button is in the trained by column. You can also untrain multiple data by selecting them manually.

You can transfer a chat to a department by selecting in the chat transfer action. But first you need to create a department first in settings.

Yes, you can test WhatsApp bot without integrating it.

As REVE chatbot is a conversational bot, it needs to be trained to visitor’s open ended queries. You can train the bot using keywords to trigger specific nodes/ FAQ, slangs & emotion to trigger sentiment node and add synonyms to widen the keyword matching. Learn more!​

There can be many reasons why your chatbot is not working. Check if you have done:

• You need to add the code snippet to your website. Learn how to integrate in your website.
• You need to integrated your social media channels in REVE chat. Learn how to integrate your social media channels.
• Enable the chatbot for your specific channel in settings. Learn how to enable for your specific channel.​
• Enable the chatbot for specific domain or social media channel.
• Check if your bot flow is correct and there is no error.

Visitors won’t miss a single message with the help of our floating messages. If the visitors want, they can minimize it by hovering over the messages and clicking the close button that appears.

Users can only trigger custom forms in chatbot. Pre-chat & post-chat forms can not be triggered.

If your account is in trial mode, you have full access to all features. Follow these steps to explore the AI-powered chatbot:

• Go to Chatbot – Navigate to the Brain AI dropdown on the left and select Knowledgebase.
• Check the selected AI model – At the top of the page, you’ll see the default LLM model in use.
• Try for free with LLAMA – By default, LLAMA is selected, and you get 10,000 free tokens upon signup.
• Switch to GPT – If you prefer GPT, click the LLAMA dropdown at the top and select GPT in the pop-up window.
• Integrate ChatGPT – To use GPT, you need to connect your ChatGPT account. Follow this guide: ChatGPT Integration.
• Create a Knowledgebase – Once ChatGPT is integrated, set up your knowledgebase: How to create a Knowledgebase.
• Use the Knowledgebase in your chatbot – Apply the knowledgebase to your chatbot for smarter AI-driven conversations: How to Use Gen AI in Chatbot.