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AI chatbot solutions present an excellent avenue for companies to offer rapid and efficient resolutions to common customer inquiries and issues. Whether it’s about tracking an order, determining shipping costs, or checking your business’s operating hours, a chatbot, if appropriately set up, can adequately address these concerns.
Regarding chatbots, there are big automation alternatives geared towards enterprises, computer programs that utilize natural language processing to generate bots capable of passing the Turing test, and live assistance systems that incorporate built-in chatbots to address frequently asked queries. However, here I will discuss today the specialized chatbot software designed for small and medium-sized enterprises.
With so many AI chatbot solutions available in the market, each with varying features and price ranges, it is difficult for you to determine the ideal choice. To streamline the selection process, we have conducted an analysis of the leading providers and identified the most suitable artificial chatbot solutions for diverse business applications.
Keep reading this space to know more!
What is an AI Chatbot Solution?
Let’s Start with the definition first!
“An AI chatbot solution is a software program designed to imitate human conversation by utilizing artificial intelligence (AI) and natural language processing (NLP) to comprehend and respond to customer inquiries automatically.”
By interpreting our inquiries and requests via text or voice input, chatbots have the ability to provide information without human assistance, streamlining the process of finding necessary information for us.
Nowadays, chatbot technology has become so popular that we can find it in smart speakers at home and messaging applications in the workplace. The newest customer support chatbot solutions are commonly known as “virtual assistants” or “virtual agents,” capable of receiving audio input like Apple’s Siri, Google Assistant, and Amazon Alexa, or communicating with users through SMS text messaging.
Through conversational interactions, users can ask for information or assistance, and the chatbot can refine their search with responses and follow-up questions.
10 Best Conversational AI Chatbot Solutions for Your Consideration
As the use of smart automation and bots continues to rise, an increasing number of companies are expressing interest in developing chatbots. However, finding a trustworthy software provider can be difficult. To help you save time, we have prepared a guide that offers advice on selecting the most suitable chatbots suitable for your business.
After considering numerous client reviews and feedback, as well as assessing each company’s expertise and industry knowledge, here’s a list of the top ten AI chatbot solutions for your consideration.
1. REVE Chatbot
REVE Chat is a comprehensive customer support platform that enables companies to provide exceptional online support using various channels such as live chat, voice, video chat, and chatbots. With its distinctive capabilities, REVE Chat empowers your support team to keep a close eye on website visitors in real time and proactively offer them immediate assistance.
It offers a remarkable AI-driven chatbot solution named REVE Chatbot, which automates your entire customer support operations. If you are unable to provide 24/7 customer support due to a lack of staff, REVE Chatbot will be a valuable asset for your company as it works when your support team members are not available. Customers can engage with REVE Chatbot round the clock and receive prompt and precise responses to their inquiries.
Now, let’s delve into some of the distinctive features of REVE Chatbot.
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Customer Support FAQs
Many times, customers ask various general inquiries. To tackle this, you can create a list of those queries and craft FAQs. By configuring REVE Chatbot with this information, whenever a customer asks a question that matches the FAQs, the bot can provide an immediate response.
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Fallback Option
Although chatbots have limitations as machines, REVE Chatbot provides solutions for such challenges. For example, when the bot is unable to comprehend a customer’s inquiry, it doesn’t abruptly terminate the conversation.
Instead, it discreetly transfers the chat session to a live agent without causing any disruption or confusion to the user. The agent can then take over and handle the customer from that point forward.
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Sentiment Analysis
REVE Chatbot offers an exceptional feature called Sentiment Analysis that enables the chatbot solution to comprehend the user’s emotions and respond accurately, leading to improved customer satisfaction. This feature is a sub-field of Machine Learning (ML) and Natural Language Processing (NLP), which allows the chatbot to understand the customer’s sentiments and thoughts from their voice and text data and respond accordingly.
To further enhance this feature, you can configure the database with various types of positive, negative, and abusive words. If a customer uses such negative or offensive language and the chatbot detects it in its database, it immediately transfers the chat to a human agent without any delay. The agent then takes over and attempts to manage the situation.
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Bot Analytics
REVE Chatbot also provides the ability to evaluate its performance and identify areas for improvement. By extracting bot analytics, you can gain insight into metrics such as the number of chat sessions handled, chat handovers, and more, enabling you to make informed decisions about how to further enhance the bot’s capabilities.
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Data Sanitization
To ensure accurate responses from the chatbot, it allows you to organize unstructured data in a structured manner. By sanitizing the data, you can enhance the chatbot’s overall performance and improve the customer experience.
REVE Chatbot offers 14 days of FREE TRIAL to try out all its unique features. So, SIGN UP today!
Important Clients: Scotiabank, Getac, Canadian Hearing Services, etc.
Website: www.revechat.com
Know more about the REVE Chatbot pricing
2. Intercom
Intercom is a customer messaging platform that offers a range of features, including a chatbot. Intercom’s chatbot is designed to help businesses automate customer support and engagement, and it can be customized to fit a variety of use cases.
Additionally, Intercom’s chatbot can be integrated with other tools and platforms, such as Salesforce, HubSpot, and Slack, allowing businesses to streamline their customer support and engagement workflows.
Key Features:
- The Intercom chatbot utilizes machine learning and behavioral data to engage with website visitors and deliver a personalized experience.
- By leveraging your business data, you can train the chatbot to perform specific tasks and provide relevant answers tailored to your business.
- With Intercom’s code-free builder, you can easily create a custom-branded chatbot and take advantage of its 250 pre-built integrations.
Website: www.intercom.com
Know more about the Intercom pricing
3. Hubspot Chatbot Builder
Hubspot Chatbot Builder is a tool offered by Hubspot, a popular marketing and sales platform, that enables businesses to create custom chatbots for their websites or messaging platforms. The builder is a visual, drag-and-drop interface that allows users to design, build, and deploy chatbots without needing to write any code.
It’s important to note that HubSpot’s chat builder software doesn’t fit into the “AI chatbot” category as it operates on a rule-based system. Nonetheless, HubSpot offers code snippets that enable you to harness the advanced AI capabilities of third-party NLP-driven bots, such as Dialogflow.
Key Features:
- Your customers can receive responses to common inquiries, schedule appointments, and navigate your website.
- Interactions with your customers are saved in your CRM, enabling you to assess leads and activate automation workflows.
- Since HubSpot is a CRM platform, it seamlessly integrates with your marketing, sales, and service tools.
Website: www.hubspot.com
Know more about the pricing
4. Drift
Drift is a conversational marketing platform that offers an AI chatbot solution as one of its features. The Drift chatbot utilizes AI and natural language processing (NLP) to engage website visitors in real-time conversations, providing assistance, answering questions, and collecting lead information. The chatbot is designed to simulate human-like interactions, providing a personalized experience for users.
Drift’s chatbot can be customized to match a company’s branding and messaging, and it can be integrated with other tools such as Salesforce, Marketo, and HubSpot.
Key Features:
- This conversational AI chatbot solution for websites incorporates both rule-based and AI systems and includes a classifier that categorizes conversations based on context, resulting in more relevant and effective interactions.
- It is capable of managing context switching when there is a change in the conversation flow or topic.
- The chat widget is customizable for both mobile and desktop platforms and comes equipped with useful integrations
Website: www.drift.com
Know more about the pricing
5. Zendesk Answer Bot
Zendesk Answer Bot is an AI-powered chatbot solution designed to help companies automate their customer support operations. Answer Bot is equipped with a machine learning algorithm that enables it to learn from previous interactions and improve its responses over time. It can provide customers with relevant articles, FAQs, and other resources that are tailored to their specific needs.
Answer Bot can be customized to match a company’s branding and messaging, and it can be integrated with your knowledge base and popular messaging channels such as Facebook Messenger and WhatsApp.
Key Features
- With the Flow Builder feature, you can create personalized conversation flows that are powered by AI.
- This conversational AI chatbot solution for websites also incorporates deep learning capabilities to contextualize conversations and interpret the user’s intent.
- If necessary, the chatbot can escalate the conversation to a live agent who can access insights and suggestions from the AI to provide swift and effective solutions.
Website: www.zendesk.com
Know more about the pricing
6. LivePerson
Being one of the best chatbot solutions, LivePerson’s AI chatbot is designed to handle a variety of customer inquiries, such as answering frequently asked questions, providing product recommendations, and processing orders.
The chatbot utilizes natural language processing (NLP) and machine learning to interpret customer inquiries and provide accurate and relevant responses. It can also handle context switching, allowing it to understand when a customer changes the subject or flow of the conversation.
Key Features:
- LivePerson’s point-and-click builder allows for easy and efficient bot creation, streamlining the process of designing and deploying chatbots.
- The platform allows for the creation of automated conversation flows across multiple messaging channels, such as websites, mobile apps, and Apple Business Chat.
- LivePerson’s Intent Manager leverages their industry-leading natural language understanding (NLU) engine to identify and interpret customer intents. This helps businesses determine which conversations are best suited for an automated chatbot, as well as informing important business decisions.
Website: www.liveperson.com
Know more about the pricing
7. Botsify
Botsify is a chatbot platform that provides businesses with tools to create AI-powered chatbots for various messaging channels such as Facebook Messenger, WhatsApp, and Slack. Botsify’s chatbot is designed to automate customer support and engagement, allowing businesses to provide 24/7 assistance to their customers.
The platform includes a visual chatbot builder, which enables businesses to create customized conversation flows and chatbot personalities that match their brand and messaging. Botsify also provides pre-built templates for common use cases, such as lead generation and customer support.
Key Features:
- Botsify’s chatbot is an AI and ML-powered self-learning solution.
- Botsify’s platform allows developing the customer support AI chatbot solutions across six messaging services, including websites, WordPress, Facebook Messenger, SMS, WhatsApp, and Telegram.
Website: www.botsify.com
Know more about the pricing
8. Bold 360
Bold 360 is a customer engagement platform that includes a suite of tools for chatbots, live chat, and other communication channels. Bold 360’s chatbot functionality is designed to help businesses automate their customer support and service functions, reducing the workload on human agents and providing a better user experience for customers.
Key Features:
- NLP technology has the ability to understand complex language, retain context, and produce natural-sounding responses.
- By utilizing your business information, this AI chatbot solution can uphold your brand personality and deliver high-quality and relevant information.
- For situations that require a human touch, live agent chat routing is available to ensure effective conversions.
Website: www.genesys.com
Know more about the pricing
9. Ada
Ada is an AI-powered chatbot that can automate customer interactions across multiple channels, including Facebook, WhatsApp, and WeChat, and can communicate in over 50 different languages.
It is an AI-driven enterprise chatbot solution that can handle a high volume of support inquiries across various channels and languages, all while minimizing the need for human intervention.
By leveraging Ada’s technology, businesses can scale their customer support capabilities without adding more staff, empowering their team members, and providing VIP-level service to every customer.
Key Features:
- The system utilizes pre-trained machine learning models that can be customized to align with your business requirements.
- With intent detection capabilities that consider context and leverage profiles and metadata, the platform can personalize conversations to meet individual customer needs.
- By connecting to your business’s vital data sources, the chatbot can identify and provide appropriate solutions to customer inquiries.
Website: www.ada.cx
Know more about the pricing
10. Salesforce Einstein
Salesforce Einstein is one of the best chatbot solutions developed by Salesforce that enables businesses to leverage advanced analytics, automation, and machine learning capabilities to enhance their customer relationship management (CRM) activities.
Key Features:
- This conversational AI chatbot solution can be integrated with Salesforce’s core CRM platform, allowing businesses to seamlessly incorporate AI-driven insights and actions into their existing workflows and processes.
- The platform is highly customizable and can be tailored to meet the specific needs and objectives of each business.
- Salesforce Einstein also offers various applications and tools, such as Einstein Analytics, Einstein Voice, and Einstein Vision, that enable businesses to leverage AI-driven insights and actions in specific areas of their CRM activities.
Website: www.salesforce.com
Know more about the pricing
Over to You!
The top 10 AI chatbot solutions mentioned in this blog offer a range of features and capabilities that can help companies to streamline their operations, improve customer satisfaction, and drive revenue growth. Whether you’re looking for a simple chatbot solution to handle basic customer queries or a more advanced platform that can leverage AI and machine learning capabilities, This list will help you to choose the right one that can meet your business needs.
By considering the features, benefits, and pricing of each solution, you can choose the right chatbot platform to enhance your customer engagement, and support activities and stay ahead of the competition in today’s fast-paced digital world.
