10 AI Chatbot Solutions You Can Consider for Your Business

How can companies provide 24/7 real-time customer support? This challenge is faced by many businesses. Customers expect instant assistance around the clock due to their different time zones. To meet these demands, companies try to offer continuous support. However, this often means hiring more staff and paying them for overtime or working on holidays, which can be very expensive.

Chatbots offer a solution to this problem.

AI chatbot solutions present an excellent avenue for companies to offer rapid and efficient resolutions to common customer inquiries and issues. Whether it’s about tracking an order, determining shipping costs, or checking your business’s operating hours, a chatbot, if appropriately set up, can adequately address these concerns.

Regarding chatbots, there are big automation alternatives geared towards enterprises, computer programs that utilize natural language processing to generate bots capable of passing the Turing test, and live assistance systems that incorporate built-in chatbots to address frequently asked queries. However, here I will discuss today the specialized chatbot software designed for small and medium-sized enterprises.

With so many AI chatbot solutions available in the market, each with varying features and price ranges, it is difficult for you to determine the ideal choice. To streamline the selection process, we have conducted an analysis of the leading providers and identified the most suitable artificial chatbot solutions for diverse business applications. 

Keep reading this space to know more!

What is an AI Chatbot Solution?

Let’s Start with the definition first!

“An AI chatbot solution is a software program designed to imitate human conversation by utilizing artificial intelligence (AI) and natural language processing (NLP) to comprehend and respond to customer inquiries automatically.”

By interpreting our inquiries and requests via text or voice input, chatbots have the ability to provide information without human assistance, streamlining the process of finding necessary information for us.

Nowadays, chatbot technology has become so popular that we can find it in smart speakers at home and messaging applications in the workplace. The newest customer support chatbot solutions are commonly known as “virtual assistants” or “virtual agents,” capable of receiving audio input like Apple’s Siri, Google Assistant, and Amazon Alexa, or communicating with users through SMS text messaging.  

Through conversational interactions, users can ask for information or assistance, and the chatbot can refine their search with responses and follow-up questions.

Types of Chatbots

Chatbots are conversational platforms designed to understand human queries and provide real-time responses. They can mimic human conversations and come with varying functionalities and capabilities. Some are simple, offering menu options to choose from, while more advanced chatbots can comprehend and respond to human inputs using technologies like artificial intelligence (AI) and natural language processing (NLP).

Let’s explore the different types of chatbots available for your business.

1. Button-Based Chatbots

The most basic chatbots offer preset menus or buttons for user interactions. These buttons are tailored to the user’s interests or types of queries. When a user selects an option, the chatbot provides the next set of choices based on the previous selection. This process continues until the user reaches the most specific option. Essentially, these button-based chatbots operate like a decision tree.

2. Rule-Based Chatbots

These chatbots are built upon the decision tree functionality of button-based chatbots but with added sophistication. They use conditional if/then logic to automate conversations. The chatbot developer pre-configures a set of FAQs and their answers within the chatbot. When a user asks a question, the chatbot understands it and provides a predefined response.

Rule-based chatbots are ideal for answering common FAQs, such as how to book movie tickets or what your return and exchange policies are.

3. AI-Powered Chatbots

With advanced technologies like Machine Learning (ML) and Natural Language Processing (NLP), AI chatbots can understand the intent and context of customer queries and automatically provide appropriate answers. The more you train these bots, the more accurate their responses become.

When the AI chatbot is unsure about a specific query, it often asks for further clarification. It presents a list of possible actions, allowing the customer to choose the option that most closely matches his/her query.

4. Voice Chatbots

These bots allow users to interact by speaking instead of typing. They offer the same functionalities as AI chatbots but use text-to-speech and speech-to-text technology. By integrating telephony technology and NLP with a computer, these bots can understand customer queries, analyze their requirements, and provide relevant replies in a conversational manner.

5. Hybrid Chatbot

Hybrid chatbots combine the strengths of both simple (rule or script-based) and advanced (conversational AI-based) chatbots. This hybrid model offers the best of both worlds: the straightforwardness of rule-based chatbots and the sophistication of AI bots. They can handle rule-based tasks while also understanding intent and context, making them a well-balanced tool for businesses to engage with customers effectively.

6. Generative AI Chatbots

With generative AI functionality, these next-gen chatbots are more advanced than the AI chatbots. They not only understand the intent of customer queries but also grasp common language nuances, recognize conversational styles, and respond with empathy.

These generative AI chatbots provide human-like responses with high accuracy and go a step further by generating new content related to the customer’s query. This new content can include images, text, and sound, based on the large language models (LLMs) they are configured with.

10 Best Conversational AI Chatbot Solutions for Your Consideration

As the use of smart automation and bots continues to rise, an increasing number of companies are expressing interest in developing chatbots. However, finding a trustworthy software provider can be difficult. To help you save time, we have prepared a guide that offers advice on selecting the most suitable chatbots suitable for your business. 

After considering numerous client reviews and feedback, as well as assessing each company’s expertise and industry knowledge, here’s a list of the top ten AI chatbot solutions for your consideration.

1. REVE Chatbot

REVE Chat is a comprehensive customer support platform that enables companies to provide exceptional online support using various channels such as live chat, voice, video chat, and chatbots. With its distinctive capabilities, REVE Chat empowers your support team to keep a close eye on website visitors in real time and proactively offer them immediate assistance.

It offers a remarkable AI-driven chatbot solution named REVE Chatbot, which automates your entire customer support operations. If you are unable to provide 24/7 customer support due to a lack of staff, REVE Chatbot will be a valuable asset for your company as it works when your support team members are not available. Customers can engage with REVE Chatbot round the clock and receive prompt and precise responses to their inquiries.

Now, let’s delve into some of the distinctive features of REVE Chatbot.

• Customer Support FAQs

Many times, customers ask various general inquiries. To tackle this, you can create a list of those queries and craft FAQs. By configuring REVE Chatbot with this information, whenever a customer asks a question that matches the FAQs, the bot can provide an immediate response.

• Fallback Option

Although chatbots have limitations as machines, REVE Chatbot provides solutions for such challenges. For example, when the bot is unable to comprehend a customer’s inquiry, it doesn’t abruptly terminate the conversation. 

Instead, it discreetly transfers the chat session to a live agent without causing any disruption or confusion to the user. The agent can then take over and handle the customer from that point forward.

• Sentiment Analysis

REVE Chatbot offers an exceptional feature called Sentiment Analysis that enables the chatbot solution to comprehend the user’s emotions and respond accurately, leading to improved customer satisfaction. This feature is a sub-field of Machine Learning (ML) and Natural Language Processing (NLP), which allows the chatbot to understand the customer’s sentiments and thoughts from their voice and text data and respond accordingly.

To further enhance this feature, you can configure the database with various types of positive, negative, and abusive words. If a customer uses such negative or offensive language and the chatbot detects it in its database, it immediately transfers the chat to a human agent without any delay. The agent then takes over and attempts to manage the situation.

• Bot Analytics

REVE Chatbot also provides the ability to evaluate its performance and identify areas for improvement. By extracting bot analytics, you can gain insight into metrics such as the number of chat sessions handled, chat handovers, and more, enabling you to make informed decisions about how to further enhance the bot’s capabilities.

• Data Sanitization

To ensure accurate responses from the chatbot, it allows you to organize unstructured data in a structured manner. By sanitizing the data, you can enhance the chatbot’s overall performance and improve the customer experience.

REVE Chatbot offers 14 days of FREE TRIAL to try out all its unique features. So, SIGN UP today!

Important Clients: Scotiabank, Getac, Canadian Hearing Services, etc.

Website: www.revechat.com

Know more about the REVE Chatbot pricing 

2. Intercom

Intercom is a customer messaging platform that offers a range of features, including a chatbot. Intercom’s chatbot is designed to help businesses automate customer support and engagement, and it can be customized to fit a variety of use cases.

Additionally, Intercom’s chatbot can be integrated with other tools and platforms, such as Salesforce, HubSpot, and Slack, allowing businesses to streamline their customer support and engagement workflows.

Key Features:

• The Intercom chatbot utilizes machine learning and behavioral data to engage with website visitors and deliver a personalized experience.
• By leveraging your business data, you can train the chatbot to perform specific tasks and provide relevant answers tailored to your business.
• With Intercom’s code-free builder, you can easily create a custom-branded chatbot and take advantage of its 250 pre-built integrations.

Website: www.intercom.com 

Know more about the Intercom pricing

3. Hubspot Chatbot Builder

Hubspot Chatbot Builder is a tool offered by Hubspot, a popular marketing and sales platform, that enables businesses to create custom chatbots for their websites or messaging platforms. The builder is a visual, drag-and-drop interface that allows users to design, build, and deploy chatbots without needing to write any code.

It’s important to note that HubSpot’s chat builder software doesn’t fit into the “AI chatbot” category as it operates on a rule-based system. Nonetheless, HubSpot offers code snippets that enable you to harness the advanced AI capabilities of third-party NLP-driven bots, such as Dialogflow.

Key Features: 

• Your customers can receive responses to common inquiries, schedule appointments, and navigate your website. 
• Interactions with your customers are saved in your CRM, enabling you to assess leads and activate automation workflows. 
• Since HubSpot is a CRM platform, it seamlessly integrates with your marketing, sales, and service tools.

Website: www.hubspot.com 

Know more about the pricing

4. Drift

Drift is a conversational marketing platform that offers an AI chatbot solution as one of its features. The Drift chatbot utilizes AI and natural language processing (NLP) to engage website visitors in real-time conversations, providing assistance, answering questions, and collecting lead information. The chatbot is designed to simulate human-like interactions, providing a personalized experience for users.

Drift’s chatbot can be customized to match a company’s branding and messaging, and it can be integrated with other tools such as Salesforce, Marketo, and HubSpot.

Key Features:

• This conversational AI chatbot solution for websites incorporates both rule-based and AI systems and includes a classifier that categorizes conversations based on context, resulting in more relevant and effective interactions. 
• It is capable of managing context switching when there is a change in the conversation flow or topic.
• The chat widget is customizable for both mobile and desktop platforms and comes equipped with useful integrations

Website: www.drift.com 

Know more about the pricing

5. Zendesk Answer Bot

Zendesk Answer Bot is an AI-powered chatbot solution designed to help companies automate their customer support operations. Answer Bot is equipped with a machine learning algorithm that enables it to learn from previous interactions and improve its responses over time. It can provide customers with relevant articles, FAQs, and other resources that are tailored to their specific needs. 

Answer Bot can be customized to match a company’s branding and messaging, and it can be integrated with your knowledge base and popular messaging channels such as Facebook Messenger and WhatsApp.

Key Features

• With the Flow Builder feature, you can create personalized conversation flows that are powered by AI. 
• This conversational AI chatbot solution for websites also incorporates deep learning capabilities to contextualize conversations and interpret the user’s intent.
• If necessary, the chatbot can escalate the conversation to a live agent who can access insights and suggestions from the AI to provide swift and effective solutions.

Website: www.zendesk.com 

Know more about the pricing

6. LivePerson

Being one of the best chatbot solutions, LivePerson’s AI chatbot is designed to handle a variety of customer inquiries, such as answering frequently asked questions, providing product recommendations, and processing orders.

The chatbot utilizes natural language processing (NLP) and machine learning to interpret customer inquiries and provide accurate and relevant responses. It can also handle context switching, allowing it to understand when a customer changes the subject or flow of the conversation.

Key Features:

• LivePerson’s point-and-click builder allows for easy and efficient bot creation, streamlining the process of designing and deploying chatbots.
• The platform allows for the creation of automated conversation flows across multiple messaging channels, such as websites, mobile apps, and Apple Business Chat.
• LivePerson’s Intent Manager leverages their industry-leading natural language understanding (NLU) engine to identify and interpret customer intents. This helps businesses determine which conversations are best suited for an automated chatbot, as well as informing important business decisions.

Website: www.liveperson.com 

Know more about the pricing

7. Botsify

Botsify is a chatbot platform that provides businesses with tools to create AI-powered chatbots for various messaging channels such as Facebook Messenger, WhatsApp, and Slack. Botsify’s chatbot is designed to automate customer support and engagement, allowing businesses to provide 24/7 assistance to their customers.

The platform includes a visual chatbot builder, which enables businesses to create customized conversation flows and chatbot personalities that match their brand and messaging. Botsify also provides pre-built templates for common use cases, such as lead generation and customer support.

Key Features:

• Botsify’s chatbot is an AI and ML-powered self-learning solution.
• Botsify’s platform allows developing the customer support AI chatbot solutions across six messaging services, including websites, WordPress, Facebook Messenger, SMS, WhatsApp, and Telegram. 

Website: www.botsify.com 

Know more about the pricing

8. Bold 360

Bold 360 is a customer engagement platform that includes a suite of tools for chatbots, live chat, and other communication channels. Bold 360’s chatbot functionality is designed to help businesses automate their customer support and service functions, reducing the workload on human agents and providing a better user experience for customers.

Key Features:

• NLP technology has the ability to understand complex language, retain context, and produce natural-sounding responses.
• By utilizing your business information, this AI chatbot solution can uphold your brand personality and deliver high-quality and relevant information.
• For situations that require a human touch, live agent chat routing is available to ensure effective conversions.

Website: www.genesys.com 

Know more about the pricing

9. Ada

Ada is an AI-powered chatbot that can automate customer interactions across multiple channels, including Facebook, WhatsApp, and WeChat, and can communicate in over 50 different languages.

It is an AI-driven enterprise chatbot solution that can handle a high volume of support inquiries across various channels and languages, all while minimizing the need for human intervention. 

By leveraging Ada’s technology, businesses can scale their customer support capabilities without adding more staff, empowering their team members, and providing VIP-level service to every customer.

Key Features:

• The system utilizes pre-trained machine learning models that can be customized to align with your business requirements.
• With intent detection capabilities that consider context and leverage profiles and metadata, the platform can personalize conversations to meet individual customer needs.
• By connecting to your business’s vital data sources, the chatbot can identify and provide appropriate solutions to customer inquiries.

Website: www.ada.cx 

Know more about the pricing

10. Salesforce Einstein

Salesforce Einstein is one of the best chatbot solutions developed by Salesforce that enables businesses to leverage advanced analytics, automation, and machine learning capabilities to enhance their customer relationship management (CRM) activities.

Key Features:

• This conversational AI chatbot solution can be integrated with Salesforce’s core CRM platform, allowing businesses to seamlessly incorporate AI-driven insights and actions into their existing workflows and processes.
• The platform is highly customizable and can be tailored to meet the specific needs and objectives of each business.
• Salesforce Einstein also offers various applications and tools, such as Einstein Analytics, Einstein Voice, and Einstein Vision, that enable businesses to leverage AI-driven insights and actions in specific areas of their CRM activities.

Website: www.salesforce.com 

Know more about the pricing

How to Choose the Right AI Chatbot Solution for Your Business

Choosing the right AI chatbot solution for your business involves considering several key factors to ensure it meets your specific needs and integrates well with your existing systems. Here are some factors to consider:

1. Types of Chatbots

Each chatbot is designed with unique mechanisms and functionalities. It’s crucial to understand which one suits your business best. To choose the best one wisely, start by understanding how they differ from each other. For this information, refer to our ‘Types of Chatbots’ section.

2. Functionalities

First, decide on the features you want your chatbot to have to meet your business objectives. Here are some key features that chatbots should include:

• Artificial intelligence and machine learning capabilities enable chatbots to understand the intent of customer queries and provide appropriate answers.
• Seamless integration with your knowledge base.
• You should be able to customize your chatbot in terms of design, conversation flows, responses and behavior.
• Should offer assistance in multiple languages. 
• Fallback feature when the chatbot fails to solve a customer issue, it automatically transfers the chat to a human agent for better assistance.
• Tracks and analyzes user interactions and chatbot performance.
• Easy to set up and configure without requiring extensive technical knowledge.

3. Integrations

Your chatbot must seamlessly integrate and function with your existing business infrastructure. As chatbots automate many business operations, including customer service, the chatbot provider must ensure effortless integration with major CRMs, contact center systems, and other platforms.

Here are some key integrations your chatbot should offer:

• Website
• Social media channels like Facebook, Instagram, and WhatsApp
• Salesforce
• Microsoft Teams
• Instant Messaging platforms

4. Reporting and Analytics

Chatbot analytics are important for understanding the performance, effectiveness, and accuracy of the bot’s responses. The more comprehensive the analytics, the better. Look for chatbot providers that offer detailed reporting and analytical features. Here are some key metrics that chatbot analytics should provide:

• First Contact Resolution (FCR) Rate
• Total number of interactions
• Containment rate
• Escalation rate
• Customer Satisfaction (CSAT) Score
• Average handling time
• Conversion rate

5. Pricing

Just like with any significant purchase, it’s essential to evaluate and compare the pricing of conversational AI chatbot solutions. Pricing can vary based on factors such as the complexity of functionality, feature variations, and use of AI. First, determine your budget and then look for chatbot providers that offer the features and functionality you need within that budget.

 Here are some pointers to consider:

• Search for providers who offer tiered pricing plans.
• Look for flexible payment options, such as monthly or yearly payments.

6. Data Security

When choosing the best chatbot solution, ensure it offers high security and privacy for customer details. Customers often share sensitive information, such as contact details, which can be compromised if not properly secured. Additionally, many chatbots are integrated with applications like OpenAI’s GPT, to offer more advanced AI tools. This integration can be risky, as businesses share customer interaction data with third-party companies, and it’s unclear how this data will be stored and protected.

When evaluating security options for chatbots, consider the following:

• The chatbot provider has clear data protection policies.
• Regular software updates.
• Compliance with specific regulations, such as CCPA and GDPR.

FAQs on Chatbot Platforms

1. What is the best AI chatbot?

 There are many conversational chatbot options available in the market to choose from but here our recommendation is to go for REVE Chatbot. It’s an AI-powered omnichannel bot that offers instant assistance on your website, mobile app and other social media platforms like Facebook and WhatsApp. It automates many of your business operations including customer service and allows you to be there for your customers 24/7.

 With so many advanced features like sentiment analysis, fallback options and advanced reporting it’s one of the best chatbot solutions to opt for. You can avail free trial or book a demo to experience it firsthand. SIGN UP to know more.

2. What are the benefits of using a chatbot?

 Customer service AI chatbots help companies to offer excellent customer service and manage other business operations when all the agents are busy in other tasks or after working hours. Other benefits include:

• They can handle multiple customer inquiries at a time.
• Cut down company expenses by reducing the need to hire extra manpower.
• provides uniform responses to common questions across all communication channels.
• As AI chatbots offer multilingual support, companies can serve customers globally.
• Can automate repetitive tasks such as appointment scheduling, order tracking, and FAQs.
• Faster response time.
• Increased customer satisfaction and engagement.

3. What types of businesses can benefit from chatbot solutions?

Businesses with an online presence and offering instant customer service can greatly benefit from chatbots. Whether they are small, medium, or large enterprises, chatbots enable them to scale customer service and engagement efficiently.

4. How can chatbot solutions improve customer service for businesses?

Chatbot solutions offer personalized, real-time assistance and accurate responses to customer queries, thereby enhancing customer engagement and satisfaction. They are especially useful when support agents are busy or during off-hours, ensuring continuous customer support. With multilingual capabilities, chatbots can assist customers globally.

5. How to measure the performance of my chatbot?

To understand how your bot is performing, here are some KPIs to look into:

• Customer Satisfaction Score (CSAT): Understand customer satisfaction level through various post-chat surveys.
• Net Promoter Score (NPS): Measure the likelihood of customers to recommend your brand to others.
• Number of Messages per Session: Indicates the level of interaction and engagement per session.
• Number of Users: Track how many users are interacting with your chatbot over a period of time.
• Session Length: Measure the average duration of a user interaction with the chatbot.
• First Response Time: Measure how quickly the chatbot responds to user queries.
• Resolution Time: Track the time taken by the chatbot to resolve user issues.
• Conversion Rate: Percentage of users who complete a desired action (for example making a purchase, or signing up for a free demo) after interacting with the chatbot.
• Lead Generation: Number of leads generated through the chatbot.
• Fallback Rate: Frequency of the chatbot failing to understand user queries.
• Abandonment Rate: Percentage of conversations that are abandoned before completion.

6. Can conversational chatbot solutions handle voice interactions as well as text?

Yes, some AI chatbots are designed to handle both text and voice interactions, making them versatile for different customer engagement scenarios.

7. Do I need technical expertise to manage a chatbot?

While some technical knowledge can be helpful, many chatbot platforms offer user-friendly interfaces and support services that allow non-tech users to manage and update the chatbot.

8. How do I ensure my chatbot maintains customer privacy and data security?

Ensure that your chatbot complies with data protection regulations (like GDPR), uses encryption for data transmission, implements secure authentication and regular updates for better privacy and security. Buy the chatbot solution from a reputable provider.

Over to You!

The top 10 AI chatbot solutions mentioned in this blog offer a range of features and capabilities that can help companies to streamline their operations, improve customer satisfaction, and drive revenue growth. Whether you’re looking for a simple chatbot solution to handle basic customer queries or a more advanced platform that can leverage AI and machine learning capabilities, This list will help you to choose the right one that can meet your business needs. 

By considering the features, benefits, and pricing of each solution, you can choose the right chatbot platform to enhance your customer engagement, and support activities and stay ahead of the competition in today’s fast-paced digital world.