REVE Chat provides detailed reports, conversation summaries, and complete chat transcripts for every interaction. You can use the chat log to your full advantage in order to identify and better serve your customers’ needs.
If you want to easily view the chat transcripts for the closed conversations, follow the simple steps for the same:
At times, customers like to keep an additional archive of the chat transcripts. If clients have requested to receive a chat log by email, you can easily provide it to them with REVE Chat from the option available on the top right-hand side.
Sending Chat Transcripts to Visitors
Customers can directly email the entire conversation to themselves by using the email option available in the chat widget. During the conversation, you can see the email and contact details of the visitors on the right-hand side. You can immediately email the entire chat log in case the request is made by the customer or visitor.
Having a copy of the entire conversation helps customers through the product information provided by the agent and they can reach out to them in case there is an issue in the future.