With the increased usage of internet based communication, the total market share of traditional telecom operators is reducing. In such a scenario, the main challenge is retaining the old customers. This involves some extra efforts in responding to customer queries much faster and making them happy. As a live chat software, REVE Chat greatly helps to deliver effective customer service in the telecom industry.
Respond quickly to your customers who need instant assistance. Apart from live chat, now your telecom customers also can initiate voice and video chat to your support team free of cost from the same REVE Chat window.
In case of high website traffic, when all your support agents are busy in assisting others, new chat requests come under queue. ‘Queuing’ lets visitors know how long they need wait to start the conversation. In the meantime, they get updates on their current positions in the queue.
Overall performance evaluation of your team is really important in order to improve the quality of customer service in telecom industry. ‘Agent Analytics’ provides minute details like their login time, total successful and missed chats, customer ratings they have got etc which allow you to work on further improvements.
REVE Chat lets you monitor in real-time, how many visitors are browsing your website at any given time. Get details like past visits, current page views, geographic location etc from which you can get information about them even before you start interacting. It will help you to personalise the conversation.
With millions of telecom users, it’s really tough to get feedback from them. A telecom company can easily use live chat software to get ratings from customers for its overall services. The ratings and suggestions will definitely help in improving the service and strengthening your brand image.
Provide excellent customer service to the telecom users and increase sales conversions.
Live chat with multiple customers at a time and automatically reduce your total cost on human resource.
It lets you engage with customers proactively for offering instant help and earn their loyalty.
You should always be with your customers whenever they need. Live chat allows you to offer 24/7 customer support 365 days.