Bring your Skype chat support to REVE Chat and simplify your multi channel support in one place.
Integrate your Skype messenger bot with REVE Chat to manage your customer support efficiently. You can assign, track and transfer chats with your team members so that customers don’t need to wait and they can get a prioritized support.
With intelligent chat routing, you can assign chats more efficiently to your team members and reduce your overall response time.
Understand and measure important metrics about how your team delivers chat support to your Skype users. Get advanced analytics and reporting about your team performance and Skype conversations to boost your customer satisfaction.
Whether your customers use Skype, website live chat, Facebook or messaging apps, Reve chat bring all your customer communication under one platform to truly deliver multi channel customer support.
Manage your customer service using REVE Chat’s integration with Skype messenger
REVE Chat helps to manage your Skype chat support under one platform
Manage your chats across team members with REVE Chat’s smart routing. Assign chats based on availability, total concurrent chats, idle time and other criterias to deliver faster customer service
Monitor your agents chats in real time to understand their quality of customer support. Whisper to your agents in middle of the conversations to guide them with right information
Transfer customer chats internally to other team members based on customer query. Engage your team member to provide chat support
Queuing helps your customers to understand you are busy right now and provide expected waiting time so that they dont leave frustrated.
Get real time insights and analytics about your skype chat support and your team performance and make decisions to deveier better and faster customer support.
Increase your team efficiency and support RoI with managing all your customer support across multiple channels such as Skype, Facebook Messenger, website live chat and messaging apps in one platform.
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