Install REVE Chat on WooCommerce stores

WooCommerce is one of the most popular e-commerce solutions for WordPress websites. Since WooCommerce runs as a WordPress plugin, you can use the REVE Chat WordPress setup to add the chat widget to your WooCommerce store.

Note: If your WordPress website already has the REVE Chat plugin installed and connected with an active REVE Chat account, you do not need to repeat the full WordPress installation process. You only need to make sure the chat widget is active on your WooCommerce store pages so shoppers can contact your team while browsing products, asking questions, or completing checkout.

Prerequisites

Before setting up REVE Chat for WooCommerce, make sure you have:

• A WordPress website with WooCommerce installed
• An active REVE Chat account
• The REVE Chat WordPress plugin installed and connected
• Access to your WordPress admin dashboard
• Permission to manage plugins and website settings

If REVE Chat is not installed on your WordPress website yet, follow the Install REVE Chat on WordPress Websites guide first.

Step 1: Connect WooCommerce from REVE Chat

You can manage the WooCommerce integration from your REVE Chat dashboard.

To connect WooCommerce:

• Log in to your REVE Chat dashboard.
• From the left sidebar, go to Integrations.
• Select E-Commerce Integration.
• Open the WooCommerce section.
• Click Add account.
• Follow the connection steps to connect your WooCommerce store with REVE Chat.

After the connection is complete, your WooCommerce store will appear under the WooCommerce integration section.

Step 2: Enable REVE Chat on Your WooCommerce Store

If REVE Chat is already installed through the WordPress plugin, the widget can be displayed on your WooCommerce store pages, including product pages, cart pages, checkout pages, and other website pages.

To make sure the widget is available:

• Go to your WordPress Admin Dashboard.
• Open the REVE Chat plugin settings.
• Confirm that your REVE Chat account is connected.
• Make sure the widget is enabled for your website.
• Save the changes if you update any settings.

Once enabled, the REVE Chat widget will be available on your WooCommerce storefront.

Step 3: Verify the Widget on Your WooCommerce Store

After setup, open your WooCommerce store in a new browser tab and check whether the REVE Chat widget appears on the storefront.

You should test the widget on important customer journey pages, such as:

• Homepage
• Product pages
• Cart page
• Checkout page
• Order or account pages, if applicable

If the widget appears correctly, customers can start conversations with your team while shopping. Incoming chats will be available inside your REVE Chat dashboard.

Troubleshooting

If the REVE Chat widget does not appear on your WooCommerce store, check the following:

• Make sure the REVE Chat WordPress plugin is installed and activated.
• Confirm that your REVE Chat account is connected in the plugin settings.
• Check whether the WooCommerce store is connected from Integrations > E-Commerce Integration > WooCommerce.
• Clear your WordPress cache and browser cache.
• Check whether any caching, security, or optimization plugin is blocking the chat widget script.
• Make sure you are testing the live website, not only a preview or staging version.
• If your theme has custom product, cart, or checkout templates, confirm that third-party scripts are allowed on those pages.

Next Step

After installing REVE Chat on your WooCommerce store, customize the chat experience for your shoppers. You can update the widget appearance, set welcome messages, configure business hours, create routing rules, and enable automation to support customers during product browsing, cart review, and checkout.