Departments

From Settings> Agent Management> Departments, users can add & manage departments easily. The user will also have a overview of all created departments and agents assigned to them.

To add departments, click the “Add Department” button. A pop-up will appear, where the user has to provide-

• Department Name(mandatory)
• Assign Agents(mandatory)
• Description
• Advanced Settings: Admins can determine if departments will have access to each others reports or not by enabling or disabling this option. By default this option will be disabled therefore each department won’t have access to others reports, chat history and dashboard.