Button Action

In chatbot, user can add a button action similarly to a quick reply action to guide a visitor’s/ customer’s queries.

Similar to a quick reply action, you can enter a message in the text box (green area) for the visitor. Each action can have up to 3 buttons. To add more buttons, simply click the “Add Button” (yellow area).

If you want to save the customer’s choice, use the “Save response to” option to select or create an attribute.

“Any of the above” option (purple area) is available to trigger a node when any of the button doesn’t have any value

The main difference between a quick reply action and a button action is that, you can send your visitor/ customers to a specific URL when he clicks the button. Users need to provide the URL under the URL message box (marked in green).