Business Hour

Users can use this action to check if a visitor initiated the chat during business hour or outside business hour. For this action to be operational, users need to integrate their business hour inside REVE chat. Click here to learn how to enable business hour in REVE chat.

Using this action users can direct their visitor/ customers to different flow. Some use cases:

Suppose in a chatbot flow a user will check if a customer is reporting an issue they faced. And if the business is online, the chat will be transferred to a live agent but if the business is offline, chatbot will automatically create a ticket to keep track of the customer problem.