With video chat, customer representatives can resolve the issues of website visitors faster. It helps in improving customer experience and delight.
One of the benefits of video chat is that you can share screens with your customers. This way you can help them in trouble shooting issues faster and can upsell the products. You can also show the live version/demo of the product instead of product video.
Login to your REVE Chat dashboard with the given login details.
Go to ‘Chat Window’ under ‘Customization’ section and enable ‘Video Call’ option. Finally, click on the ‘Save’ button to apply your changes.
Your website visitor will click on the ‘Voice Call’ button to initiate the call to your support agent.
Your agent will see the call notification on his dashboard itself. By clicking on the ‘Accept’ button he can receive the call and start talking.
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