With the help of instant connection,sales agents can easily support their customers and guide them throughout the whole buying process. Additionally, the customer service representative can also use the opportunity to up sell to willing customers. These whole processes automatically increase sales as customers are likely to complete the transaction at a single sitting.
Establish on demand support sessions that allows website visitors to request help by sharing their browser only with agent. This process will not only lead to decreased average handle time but also resolve issue with more satisfied customers.
Agents can use Co-browsing for website to assist customers which automatically allow them to create immersive engagement by providing faster and more intelligent conversation. This real time communication helps to improve the conversion rates and also allow the agents to give best experience on their loyalty and increase repeat visitors on websites.
A website visitor can start the interaction by initiating chat with the chat agent.
During the conversation, if the agent realizes a co-browse session would be more effective way to resolve the problem, then he/she can initiate the session by clicking on the "Co-Browsing" icon.
Chat agent now can see the visitor’s browser as well as drive to annotate, help fill out forms, and even push documents, images, and url’s. This will help the agent to resolve the issues.
The website visitor can close the session at any time by clicking the "close button" at the top right corner.
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