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According to a research by Salesforce, a CRM can help in improving a Customer Retention by as much as 27%.
But not every business is using CRM. Most of the small businesses still rely on keeping their customers database on excel sheets.
A CRM gathers information & records into a single database, which can be easily accessed and managed. It gives you automated mail alerts, calendar notifications etc. to boost your productivity and performance.
The main reason behind them not keeping a CRM is that they think they are too small.
This is where they go WRONG, in fact small-medium businesses need CRM more than their larger competitors.
That’s why we have hand picked a list of 10 Best CRM tools for small and medium businesses.
Zoho is one of the best CRM tools for small and medium businesses. It is using the latest technology and when used properly is gives you invaluable information to help grow sales. It’s advanced software guides you to new customers and gives you invaluable insights to promote and increase your sales.
Main Features
Pricing: Starts from $15 per month, also features a Free plan.
This software has also become one of my favorites and it is a nice example of CRM. It comes with a lot of flexibility to scale up at the time of your growth, which means you can start from small and start growing along with insightly. It comes with most advanced features which any CRM in the market is providing.
Main Features
Pricing: Starts from $15 per month, also features a Free plan for a 1 or 2-person company.
Pipedrive’s sales management tool streamlines with your contacts and deals and organize your emails, documents, sales and more. It also helps you in panning your actions and managing referrals from people. It helps you save a lot of time, keep track of all your sales and leads.
With a strength of over 50,000 customers, it is the leading sales management tool for small and medium businesses.
Main Features
Pricing: Starts from $12 per month.
HubSpot CRM is part of a full suite of sales productivity tools that sync up with your inbox and make every part of selling easier. Hubspot CRM makes it easier to organize, track and grow your sales pipeline.
Main Features
Pricing: Free
BIGContacts can be an excellent CRM tool for your small and medium businesses. It is ideal for your managing contacts and email marketing. The software features an intuitive interface and powerful task management to keep track of your to-dos and deadlines. It provides 360° contact management with easy segmentation for targeted marketing campaigns. Its automated email marketing campaigns save time, and detailed reporting and analytics provide valuable insights for your business growth.
Main Features:
Pricing: Forever free plan for 100 contacts. Paid plans start at $9.99/user/month.
It lets you work in all-in-one sales platform and building the best potential sales list for your team with add-ons. It lets you funnel leads from your website, a spreadsheet or even a marketing automation platform. It will also teach you which lead sources performs best in terms of sales conversions.
Main Features
Pricing: Starts from $45 per month.
Infusionsoft has been made keeping small businesses and startups in mind. The tools which are included in this software helps you in generating new leads, conversions and automating a lot of tedious tasks and processes. It lets you know the important details about every customer, right from their last purchase to their conversation with you. Using this tool, you can impress your customers with exception service and personalized messages.
Main Features
Pricing: Starts from $199 per month.
This tool can automatically create and update contact details to save your time with more accuracy. It automatically updates itself with relevant prospect and customer information from sources. It can collect all the information from where they work to where they went for school.
Main Features
Pricing: Starts from $25 per month.
It has a built-in phone and can make and receive calls, minus the data entry! It is the CRM for high-velocity sales teams.
Main Features
Pricing: Starts from $15 per month and features a FREE plan too.
It is one of the best CRM software available to small businesses. It helps their clients communicate with customers with unmatched kindness, courteousness, and care for each one of them individually.
Main Features
Pricing: Starts from $9.99 per month and features a FREE plan too.
A CRM is not a luxury to your business, it is a necessity. If you think that I’ve missed out on any CRM which stands a chance in this list, please let me know in comments.
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