What is Wize AI ?

Wize AI is the next-generation AI engine of REVE Chat that helps businesses deliver faster, smarter, and more accurate customer support, while enabling sales-ready conversations across every channel.

It powers AI-driven responses across AI Agents and Copilot features by using your business data, uploaded documents, website content, and configured knowledge sources.

With Wize AI, you can train a knowledge base using your own support content, product information, policies, FAQs, help articles, or internal documents. 

Once trained, this knowledge base can be used by your Copilot and Wize AI Agent to provide more relevant and business-specific answers to customer questions.

How Wize AI Works

Wize AI works through its smart AI capabilities and by learning from the data sources you add to the knowledge base. These sources may include your website URLs, selected web pages, or uploaded documents.

After the data is added and trained, Wize AI can use that information to:

• Answer customer questions more accurately.
• Support responses with business-specific information.
• Help live agents with AI-powered reply suggestions.
• Generate conversation summaries.
• Translate customer messages.
• Rewrite agent responses for better clarity and tone.

This allows your support team to reduce repetitive work, improve response quality, and provide customers with faster assistance.

What Benefits Do You Get from Wize AI?

Wize AI goes beyond traditional chatbots by understanding customer intent, accessing business knowledge, executing actions, and completing complex tasks through intelligent workflows.

1. Automate Multi-Step Customer Requests

Wize AI can handle complete customer journeys instead of only answering questions. It can collect information, validate inputs, perform actions, and deliver results without human intervention.

2. Access Business Knowledge Instantly

Connect Wize AI with your Knowledge Base, documents, FAQs, and internal resources so your AI Agent can understand customer queries, retrieve relevant business information, make informed decisions, and complete support actions with accurate context.

3. Execute Actions Across Integrated Systems

Wize AI can interact with connected tools and applications to perform tasks such as updating records, creating entries, retrieving information, or triggering business processes automatically.

4. Collect and Process Customer Data

Capture customer information through conversations and automatically store or update data in connected systems such as Google Sheets, CRMs, or other business platforms.

5. Intelligent Workflow Automation

Build AI-driven workflows with conditions, logic, and actions to automate support, sales, lead qualification, appointment booking, and other business processes.

6. Context-Aware Conversations

Unlike rule-based chatbots, Wize AI understands customer intent and conversation context, allowing it to provide more natural and relevant responses throughout the interaction.

7. Reduce Manual Operations

Automate repetitive tasks that normally require human agents, such as information gathering, customer qualification, routing requests, and updating business records.

8. Seamless Human Handover

When AI reaches a predefined condition or requires human assistance, conversations can be transferred to an agent with the complete customer context and conversation history.

9. Scalable Customer Support

Handle thousands of customer conversations simultaneously without increasing support team size, helping businesses scale operations more efficiently.