REVE Chat V5.6.0 – Ticket Dashboard, Filters & Bulk Upload

Ticket Dashboard & Analytics

• Ticket Dashboard: Get a quick and clear overview of your ticketing operations — track tickets by status, priority, and assignment at a glance.
• Advanced Agent Reporting: Dive deeper into agent performance with actionable insights like response time, resolution time, and ticket handling efficiency.

To learn more about our all new dashboard for our ticketing solution, click here.

Ticket Segmentation & Filtering

• Ticket Segmentation: Organize tickets more effectively by creating custom folders based on specific attribute values.
• Advanced Filtering: Easily locate the right tickets by applying multiple filters across any folder for faster navigation and response.

To learn more about how the create custom ticketing tables/ folder works, click here.

Bulk Ticket Upload

Easily migrate and manage tickets by uploading them in bulk — streamline your transition from other systems and save valuable time.

Some Minor Improvements

• A overall small UI/UX change in the ticket folder panel
• Seamless & easy to ticket attributes

To learn more how you can create bulk tickets, click here.