Custom Ticketing Tables

Users can create custom ticketing tables/ folders to help you organize and manage support requests more efficiently. By segmenting tickets based on attributes like issue type, department, or priority, teams can focus on what matters most. This leads to faster resolution, better workflow management, and improved visibility into ticket trends and performance—making your support system more scalable and effective.

To create a custom ticketing table/ folder-

• Click the “+” icon (marked in green).
• A window will appear from the right. Here users have to provide a name to the table, select the attribute, set the conditions and click Create Table.