Live Chat helps you to connect with your customers via instant messaging for providing better support via website or mobile app. Using live chat as a support channel, you can provide faster solution to your customer problems making them retain with your business.
“97% of consumers say customer service is important in their choice of and/or loyalty to, a brand.”- Microsoft 2016 State of Global Customer Service Report.
When you give better service to your existing customers, they like to say with you. They not only stay with you but they recommend you to others as well in form of reviews.
90% of customers consider live chat helpful. - ATG Global Consumer Trend
Even looking at a live chat option boosts the confidence of users in your brand. They like to know that if required they can get immediate solution to their queries.
Offer excellent customer support by adding live chat facility on your ecommerce website and convert online store visitors into customers.
On your ecommerce website, live chat agents can efficiently handle multiple visitors at a time which reduces the overall service cost.
Don’t wait for customers to reach you. Proactively engage with them for offering help regarding your offerings.
Excellent customer service on your ecommerce website helps to build good relationships with customers and makes them loyal.