Tickets API
- July 21, 2025
- 1 mins read
Table of Content
List all Tickets data
To access all data use the below CURL replacing {account_id} from your account.
Learn how to get your Account ID.
Learn how to get Authorization key.
curl --location -g 'https://api.revechat.com/rest/v1/external-ticket/all-with-last-msg/{account_id}' \
--header 'Authorization: paste your authorization key here'Example:
curl --location 'https://api.revechat.com/rest/v1/external-ticket/all-with-last-msg/8683034' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \
--header 'Cookie: revechatLocaleCookie=en'View Success Response
{
"status": "success",
"message": "found",
"body": {
"content": [
{
"id": "687c7d82e045c40b1c080bad",
"accountId": "8683034",
"chatInfoId": null,
"description": "<p>test222222</p>",
"descriptionText": "test222222",
"isDeleted": false,
"subject": "tesrt",
"assigneeId": null,
"assignee": null,
"ticketStatusId": 1,
"ticketStatus": {
"id": 1,
"accountId": "",
"agentStatusName": "OPEN",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "DEFAULT",
"visitorStatusName": "OPEN",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
"ticketPriorityId": 5,
"ticketPriority": {
"id": 5,
"priorityName": "MEDIUM",
"colorCode": "#F4B24E"
},
"statusCategory": "OPEN",
"isSpammed": false,
"attachments": [],
"confirmationEmailStatus": "DELIVERED",
"creationSource": "CONVERSATION_PANEL",
"visitorRecord": null,
"tagIds": [],
"creatorId": 81830,
"creator": {
"id": 81830,
"accountId": "8683034",
"roleId": 1,
"role": {
"id": 1,
"name": "Super Admin",
"description": "Reve Chat Super Administrator",
"default": true
},
"mailAddress": "[email protected]",
"mailServer": null,
"designation": "",
"address": null,
"phone": "",
"additionalInfo": null,
"onlineStatus": 1,
"lastLoginTime": 1753071660149,
"lastLogoutTime": 1753004003479,
"lastName": "",
"firstName": "Mohaimin",
"concurrentChat": 5,
"isPasswordChanged": 1,
"updatedTime": 1729413268287,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"accCreatedTime": null,
"departments": [
{
"id": 4214,
"name": "Facebook",
"description": "",
"clOperatorCode": "8683034"
}
],
"fromAD": false
},
"formId": 43,
"formsDTO": {
"id": 43,
"accountId": "8683034",
"creator": {
"id": 99004,
"accountId": "8683034",
"roleId": 2,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
"designation": "",
"address": null,
"phone": "",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": 1752724980010,
"lastLogoutTime": 1752724995946,
"lastName": "Dev Team1",
"firstName": "Reve",
"concurrentChat": 1,
"isPasswordChanged": 0,
"updatedTime": 1684640788389,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": "8683034-277744d3-dcae-487d-824c-1e829c645e28.png",
"password": null,
"updatedPassword": null,
"retypedUpdatedPassword": null,
"sha1Password": null,
"accCreatedTime": 1684640788000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"creatorId": 99004,
"name": "test form",
"description": null,
"visitorEndsName": "test form",
"status": "PUBLISHED",
"formType": "TICKET",
"payload": "{\"header\":[{\"type\":\"header\",\"body\":{\"header\":\"Support Request\",\"description\":\"<p>Fill up the form to get a support request</p>\"}}],\"actions\":[{\"type\":\"recipientName\",\"isRequired\":false,\"attributeToSave\":\"ticket_recipient_name\",\"visitorVisibility\":true,\"inputSize\":\"half\",\"uuid\":\"533dd0b1-6f2a-4299-b214-3bb66cbf544b\",\"body\":{\"label\":\"Recipient Name\",\"placeholder\":\"Write here\"}},{\"type\":\"recipientEmail\",\"isRequired\":false,\"attributeToSave\":\"ticket_recipient_email\",\"visitorVisibility\":true,\"inputSize\":\"half\",\"uuid\":\"62e42a10-0047-480f-8d8d-8735dff81731\",\"body\":{\"label\":\"Recipient Email\",\"placeholder\":\"Write your email here\",\"regex\":\"\",\"errorMessage\":\"\"}},{\"type\":\"subject\",\"isRequired\":true,\"attributeToSave\":\"ticket_subject\",\"visitorVisibility\":true,\"inputSize\":\"full\",\"uuid\":\"ecba6a46-d3c4-4270-9a25-a643cd11a9b3\",\"body\":{\"label\":\"Subject\",\"placeholder\":\"Write ticket subject...\"}},{\"type\":\"description\",\"isRequired\":true,\"attributeToSave\":\"ticket_description\",\"visitorVisibility\":true,\"inputSize\":\"full\",\"uuid\":\"3606c556-4d9f-48b3-a443-304894eb7f54\",\"body\":{\"label\":\"Description\",\"placeholder\":\"Write description...\",\"minChar\":1,\"maxChar\":1000}}],\"useCaptcha\":false,\"formSubmit\":{\"label\":\"Submit\",\"successMessage\":\"\",\"failedMessage\":\"\"}}",
"activityLog": null,
"type": "CUSTOM",
"uuid": "925de853-b84c-4617-87fc-4cee9f4a0e3d",
"isEnabled": true,
"isDeleted": false,
"created": 1745905343646,
"updated": 1745905425361,
"isDefault": false,
"statusGroupId": 1,
"statusGroup": {
"id": 1,
"accountId": "",
"creator": {
"id": 1,
"accountId": "10824136",
"roleId": 1,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
"designation": null,
"address": null,
"phone": "+880123456",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": null,
"lastLogoutTime": null,
"lastName": "",
"firstName": "Aadahadh",
"concurrentChat": 3,
"isPasswordChanged": 0,
"updatedTime": 1666161757212,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": null,
"password": null,
"updatedPassword": null,
"retypedUpdatedPassword": null,
"sha1Password": null,
"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"title": "DEFAULT STATUS GROUP",
"description": "this is the default status group",
"departments": [],
"status": true,
"isDefault": true,
"statusList": [
{
"id": 1,
"accountId": "",
"agentStatusName": "OPEN",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "DEFAULT",
"visitorStatusName": "OPEN",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
{
"id": 2,
"accountId": "",
"agentStatusName": "SOLVED",
"colorCode": "#18A326",
"category": "SOLVED",
"type": "DEFAULT",
"visitorStatusName": "SOLVED",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
{
"id": 3,
"accountId": "",
"agentStatusName": "IN PROGRESS",
"colorCode": "#6C69F9",
"category": "IN_PROGRESS",
"type": "DEFAULT",
"visitorStatusName": "IN PROGRESS",
"showVisitor": true,
"notify": false,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
}
],
"created": 1673913600000,
"updated": 1673913600000
}
},
"ticketUUID": "57e4f665-6276-41b8-9f74-f5e6db6db60e",
"ticketId": "347",
"mailMsgId": "6489367f-765e-4840-9d18-19d8f64bbe10",
"isOverDue": false,
"dueDate": null,
"statusGroupId": 1,
"statusGroupDTO": {
"id": 1,
"accountId": "",
"creator": {
"id": 1,
"accountId": "10824136",
"roleId": 1,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
"designation": null,
"address": null,
"phone": "+880123456",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": null,
"lastLogoutTime": null,
"lastName": "",
"firstName": "Aadahadh",
"concurrentChat": 3,
"isPasswordChanged": 0,
"updatedTime": 1666161757212,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": null,
"password": null,
"updatedPassword": null,
"retypedUpdatedPassword": null,
"sha1Password": null,
"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"title": "DEFAULT STATUS GROUP",
"description": "this is the default status group",
"departments": [],
"status": true,
"isDefault": true,
"statusList": [
{
"id": 1,
"accountId": "",
"agentStatusName": "OPEN",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "DEFAULT",
"visitorStatusName": "OPEN",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
{
"id": 2,
"accountId": "",
"agentStatusName": "SOLVED",
"colorCode": "#18A326",
"category": "SOLVED",
"type": "DEFAULT",
"visitorStatusName": "SOLVED",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
{
"id": 3,
"accountId": "",
"agentStatusName": "IN PROGRESS",
"colorCode": "#6C69F9",
"category": "IN_PROGRESS",
"type": "DEFAULT",
"visitorStatusName": "IN PROGRESS",
"showVisitor": true,
"notify": false,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
}
],
"created": 1673913600000,
"updated": 1673913600000
},
"visitorInfo": {
"visitorId": 14372571,
"visitorRecordId": 28394953,
"visitorUUID": "898b514b-b2cd-4121-8255-4d45804f7b9b",
"name": "Mohaimin Talha",
"email": "[email protected]",
"phone": null,
"visitorProfilePic": null,
"ip": null,
"platform": null,
"browserName": null,
"locationDto": {
"countryCode": "-",
"country": "-",
"city": "-",
"latitude": "0.0",
"longitude": "0.0",
"region": "-"
}
},
"attributes": {
"{{ticket_due_date}}": "",
"{{ticket_description}}": "<p>test222222</p>",
"{{ticket_last_updated}}": "20-Jul-25 05:24:18 AM",
"{{ticket_status}}": "OPEN",
"{{ticket_recipient_email}}": "[email protected]",
"{{ticket_subject}}": "tesrt",
"{{ticket_source}}": "CONVERSATION_PANEL",
"{{ticket_type}}": "OUTBOUND",
"{{ticket_recipient_name}}": "Mohaimin Talha",
"{{ticket_business_name}}": "Product Team Test1,llll",
"{{ticket_visitor_status}}": "OPEN",
"{{ticket_creation_date}}": "20-Jul-25 05:24:18 AM",
"{{ticket_priority}}": "MEDIUM",
"{{ticket_id}}": "347",
"{{database_id}}": "TICKET_ID=57e4f665-6276-41b8-9f74-f5e6db6db60e#",
"{{ticket_status_group}}": "DEFAULT STATUS GROUP",
"{{ticket_channel}}": "[email protected]"
},
"submittedFields": "[{\"key\":\"Recipient Name\",\"value\":\"Mohaimin Talha\",\"attribute\":\"ticket_recipient_name\",\"id\":\"533dd0b1-6f2a-4299-b214-3bb66cbf544b\",\"valueLabel\":\"Mohaimin Talha\"},{\"key\":\"Recipient Email\",\"value\":\"[email protected]\",\"attribute\":\"ticket_recipient_email\",\"id\":\"62e42a10-0047-480f-8d8d-8735dff81731\",\"valueLabel\":\"[email protected]\"},{\"key\":\"Subject\",\"value\":\"tesrt\",\"attribute\":\"ticket_subject\",\"id\":\"ecba6a46-d3c4-4270-9a25-a643cd11a9b3\",\"valueLabel\":\"tesrt\"},{\"key\":\"Description\",\"value\":\"<p>test222222</p>\",\"attribute\":\"ticket_description\",\"id\":\"3606c556-4d9f-48b3-a443-304894eb7f54\",\"valueLabel\":\"test222222\"}]",
"systemAttributes": {},
"customAttributes": {},
"messageInfo": {
"lastOpenTime": 1752989058435
},
"resolvedById": null,
"resolvedBy": null,
"created": 1752989058435,
"updated": 1752989058435,
"submitTimestamp": 1752989058427,
"serialNo": 0,
"channel": "[email protected]",
"hasNewMsg": false,
"previousId": null,
"firstResponseTime": 0,
"initialResponseTime": 0,
"resolutionTime": 0
},
{
"id": "687c6325e045c40b1c080bab",
"accountId": "8683034",
"chatInfoId": null,
"description": "<p>srdgdgtdegt</p>",
"descriptionText": "srdgdgtdegt",
"isDeleted": false,
"subject": "dsfdfdf",
"assigneeId": null,
"assignee": null,
"ticketStatusId": 1,
"ticketStatus": {
"id": 1,
"accountId": "",
"agentStatusName": "OPEN",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "DEFAULT",
"visitorStatusName": "OPEN",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
"ticketPriorityId": 5,
"ticketPriority": {
"id": 5,
"priorityName": "MEDIUM",
"colorCode": "#F4B24E"
},
"statusCategory": "OPEN",
"isSpammed": false,
"attachments": [],
"confirmationEmailStatus": "DELIVERED",
"creationSource": "CHAT_HISTORY",
"visitorRecord": null,
"tagIds": [],
"creatorId": 77273,
"creator": {
"id": 77273,
"accountId": "8683034",
"roleId": 2,
"role": {
"id": 2,
"name": "Admin",
"description": "REVE CHAT Administrator",
"default": true
},
"mailAddress": "[email protected]",
"mailServer": null,
"designation": "",
"address": null,
"phone": "",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": 1752981585787,
"lastLogoutTime": 1752985120769,
"lastName": "Tuhin Design",
"firstName": "Asif",
"concurrentChat": 5,
"isPasswordChanged": 1,
"updatedTime": 1690787011020,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": "8683034-46be5f3f-0e24-4296-9be9-809b971871d4.png",
"accCreatedTime": null,
"departments": [
{
"id": 4213,
"name": "WhatsApp",
"description": "",
"clOperatorCode": "8683034"
}
],
"fromAD": false
},
"formId": 1,
"formsDTO": {
"id": 1,
"accountId": "",
"creator": {
"id": 1,
"accountId": "10824136",
"roleId": 1,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
"designation": null,
"address": null,
"phone": "+880123456",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": null,
"lastLogoutTime": null,
"lastName": "",
"firstName": "Aadahadh",
"concurrentChat": 3,
"isPasswordChanged": 0,
"updatedTime": 1666161757212,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": null,
"password": null,
"updatedPassword": null,
"retypedUpdatedPassword": null,
"sha1Password": null,
"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"creatorId": 1,
"name": "Default Form",
"description": "This is system default form",
"visitorEndsName": "Default form",
"status": "PUBLISHED",
"formType": "TICKET",
"payload": "{\"header\":[{\"type\":\"header\",\"body\":{\"header\":\"This is a sample subtitle header. Click to edit.\",\"description\":\"<p>This is a sample subtitle header. Click to edit.</p>\"}}],\"actions\":[{\"type\":\"recipientName\",\"isRequired\":true,\"attributeToSave\":\"ticket_recipient_name\",\"visitorVisibility\":true,\"inputSize\":\"half\",\"uuid\":\"a0d518b6-7603-456c-bfaf-87010b6e649e\",\"body\":{\"label\":\"Recipient Name\",\"placeholder\":\"Write here\"}},{\"type\":\"recipientEmail\",\"isRequired\":true,\"attributeToSave\":\"ticket_recipient_email\",\"visitorVisibility\":true,\"inputSize\":\"half\",\"uuid\":\"990b2449-29ab-455b-a0a4-d394b6a9189e\",\"body\":{\"label\":\"Recipient Email\",\"placeholder\":\"Write your email here\",\"regex\":\"\",\"errorMessage\":\"\"}},{\"type\":\"subject\",\"isRequired\":true,\"attributeToSave\":\"ticket_subject\",\"visitorVisibility\":true,\"inputSize\":\"full\",\"uuid\":\"e0a1804a-a951-48e1-a3c9-094556064d36\",\"body\":{\"label\":\"Subject\",\"placeholder\":\"Write ticket subject...\"}},{\"type\":\"description\",\"isRequired\":true,\"attributeToSave\":\"ticket_description\",\"visitorVisibility\":true,\"inputSize\":\"full\",\"uuid\":\"21b331fb-53f6-44ac-a927-27b076bd268a\",\"body\":{\"label\":\"Description\",\"placeholder\":\"Write description...\",\"minChar\":1,\"maxChar\":25000}}],\"useCaptcha\":false,\"formSubmit\":{\"label\":\"Submit\",\"successMessage\":\"\",\"failedMessage\":\"\"}}",
"activityLog": null,
"type": "CUSTOM",
"uuid": "ae5114cb-078c-4f19-85f8-fe13f047a561",
"isEnabled": true,
"isDeleted": false,
"created": 1738646226896,
"updated": 1738646226896,
"isDefault": true,
"statusGroupId": 1,
"statusGroup": {
"id": 1,
"accountId": "",
"creator": {
"id": 1,
"accountId": "10824136",
"roleId": 1,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
"designation": null,
"address": null,
"phone": "+880123456",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": null,
"lastLogoutTime": null,
"lastName": "",
"firstName": "Aadahadh",
"concurrentChat": 3,
"isPasswordChanged": 0,
"updatedTime": 1666161757212,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": null,
"password": null,
"updatedPassword": null,
"retypedUpdatedPassword": null,
"sha1Password": null,
"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"title": "DEFAULT STATUS GROUP",
"description": "this is the default status group",
"departments": [],
"status": true,
"isDefault": true,
"statusList": [
{
"id": 1,
"accountId": "",
"agentStatusName": "OPEN",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "DEFAULT",
"visitorStatusName": "OPEN",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
{
"id": 2,
"accountId": "",
"agentStatusName": "SOLVED",
"colorCode": "#18A326",
"category": "SOLVED",
"type": "DEFAULT",
"visitorStatusName": "SOLVED",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
{
"id": 3,
"accountId": "",
"agentStatusName": "IN PROGRESS",
"colorCode": "#6C69F9",
"category": "IN_PROGRESS",
"type": "DEFAULT",
"visitorStatusName": "IN PROGRESS",
"showVisitor": true,
"notify": false,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
}
],
"created": 1673913600000,
"updated": 1673913600000
}
},
"ticketUUID": "881ee16c-df30-4edb-ae76-a455eb3522f2",
"ticketId": "346",
"mailMsgId": "76896f6c-5a22-4b78-abc7-130fe7434aea",
"isOverDue": false,
"dueDate": null,
"statusGroupId": 1,
"statusGroupDTO": {
"id": 1,
"accountId": "",
"creator": {
"id": 1,
"accountId": "10824136",
"roleId": 1,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
"designation": null,
"address": null,
"phone": "+880123456",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": null,
"lastLogoutTime": null,
"lastName": "",
"firstName": "Aadahadh",
"concurrentChat": 3,
"isPasswordChanged": 0,
"updatedTime": 1666161757212,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": null,
"password": null,
"updatedPassword": null,
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"attributes": {
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"{{ticket_last_updated}}": "23-Jun-25 09:12:12 AM",
"{{ticket_status}}": "OPEN",
"{{ticket_assignee}}": "Mohaimin",
"{{ticket_recipient_email}}": "[email protected]",
"{{ticket_subject}}": "Checking CC issues",
"{{ticket_source}}": "MANUAL",
"{{ticket_type}}": "OUTBOUND",
"{{ticket_recipient_name}}": "Talha",
"{{ticket_business_name}}": "Product Team Test1,llll",
"{{ticket_visitor_status}}": "OPEN",
"{{ticket_creation_date}}": "23-Jun-25 09:10:34 AM",
"{{ticket_priority}}": "MEDIUM",
"{{ticket_id}}": "343",
"{{database_id}}": "TICKET_ID=d4d1a8d3-677a-4a81-9bb8-888f4d1fd1a9#",
"{{ticket_status_group}}": "DEFAULT STATUS GROUP",
"{{ticket_channel}}": "[email protected]"
},
"submittedFields": "[{\"key\":\"Recipient Name\",\"value\":\"Talha\",\"attribute\":\"ticket_recipient_name\",\"id\":\"a0d518b6-7603-456c-bfaf-87010b6e649e\",\"valueLabel\":\"Talha\"},{\"key\":\"Recipient Email\",\"value\":\"[email protected]\",\"attribute\":\"ticket_recipient_email\",\"id\":\"990b2449-29ab-455b-a0a4-d394b6a9189e\",\"valueLabel\":\"[email protected]\"},{\"key\":\"Subject\",\"value\":\"Checking CC issues\",\"attribute\":\"ticket_subject\",\"id\":\"e0a1804a-a951-48e1-a3c9-094556064d36\",\"valueLabel\":\"Checking CC issues\"},{\"key\":\"Description\",\"value\":\"<p>Test CC</p>\",\"attribute\":\"ticket_description\",\"id\":\"21b331fb-53f6-44ac-a927-27b076bd268a\",\"valueLabel\":\"Test CC\"}]",
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"messageInfo": {
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"lastMessage": "Nice, wow\n\n\nOn Mon, Jun 23, 2025 at 3:11 PM Mohaimin Talha <[email protected]>\nwrote:\n\n> Nice to hear from you.\n>\n> On Mon, Jun 23, 2025 at 3:10 PM Product Team Test1,llll <\n> [email protected]> wrote:\n>\n>> Ticket subject\n>>\n>> Checking CC issues\n>>\n>> Dear Talha,\n>>\n>> I am sending a test email from template\n>> TICKET_ID=d4d1a8d3-677a-4a81-9bb8-888f4d1fd1a9#\n>> ------------------------------\n>>\n>> If you have any other concern or want to know update of the ticket,\n>> please reply to this thread. One\n>> Powered by <https://www.revechat.com/> Chat with us\n>> <https://static.revechat.com/widget/d/html/chat.html?c=8683034>\n>>\n>\n",
"lastResponseBy": "VISITOR",
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},
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"channel": "[email protected]",
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},
{
"id": "6859192a1a86f043795f6b13",
"accountId": "8683034",
"chatInfoId": null,
"description": "<div> Test email 3 On Mon, Jun 23, 2025 at 3:05 PM Mohaimin Talha <[email protected]> wrote: > > Test email 2 </[email protected]></div>",
"descriptionText": "Test email 3\n\n\n\nOn Mon, Jun 23, 2025 at 3:05 PM Mohaimin Talha <[email protected]> wrote:\n>\n> Test email 2\n",
"isDeleted": false,
"subject": "Re: #327: Test title",
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{
"id": 4214,
"name": "Facebook",
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"ticketStatus": {
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"agentStatusName": "Open",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "CUSTOM",
"visitorStatusName": "Open",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": 1,
"template": {
"id": 1,
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"accCreatedTime": 1666161757000,
"departments": [],
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"profileStatus": 1,
"fromAD": true
},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
"groupId": 16,
"sortNo": 1,
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"created": 1745213086532,
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},
"ticketPriorityId": 5,
"ticketPriority": {
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"colorCode": "#F4B24E"
},
"statusCategory": "OPEN",
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"attachments": [],
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"formId": 40,
"formsDTO": {
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"creator": {
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},
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"name": "Ticket Form With My Status",
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"visitorEndsName": "Ticket Form With My Status",
"status": "PUBLISHED",
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"type": "CUSTOM",
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"departments": [],
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},
"title": "Issue Type",
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"status": true,
"isDefault": false,
"statusList": [
{
"id": 72,
"accountId": "8683034",
"agentStatusName": "Open",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "CUSTOM",
"visitorStatusName": "Open",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": 1,
"template": {
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"address": null,
"phone": "+880123456",
"additionalInfo": null,
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"lastName": "",
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"accCreatedTime": 1666161757000,
"departments": [],
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"profileStatus": 1,
"fromAD": true
},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
"groupId": 16,
"sortNo": 1,
"isDefault": true,
"created": 1745213086532,
"updated": 1745213086532,
"isDeleted": false
},
{
"id": 73,
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"agentStatusName": "In Progress",
"colorCode": "#6C69F9",
"category": "IN_PROGRESS",
"type": "CUSTOM",
"visitorStatusName": "In Progress",
"showVisitor": true,
"notify": false,
"notifyTo": [
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],
"templateId": 1,
"template": {
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"departments": [],
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"fromAD": true
},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
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"created": 1745213086811,
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},
{
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"type": "CUSTOM",
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"notifyTo": [
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],
"templateId": 1,
"template": {
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"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
"groupId": 16,
"sortNo": 2,
"isDefault": true,
"created": 1745213086850,
"updated": 1745213086850,
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},
{
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"agentStatusName": "Requirement Analysis",
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"category": "IN_PROGRESS",
"type": "CUSTOM",
"visitorStatusName": "Requirement Analysis",
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"notify": true,
"notifyTo": [
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],
"templateId": 13,
"template": {
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"accountId": "8683034",
"creator": {
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"accCreatedTime": 1655109292000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"title": "Requirement Received",
"description": null,
"status": true,
"subject": "{{ticket.subject}}",
"body": "<p>Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p>We wanted to update you on the status of your support request (Ticket ID:{{ticket_id}}).</p>\n<p> </p>\n<p>We have understood the requirement and we're checking to work on this. Current Status: {{ticket_visitor_status}}</p>\n<p> </p>\n<p>Best Regards<br>[Company Name]</p><span id =\"ticketId\" style=\"color:#FFFFFF\" aria-hidden=3D\"true\";\">{{database_id}}</span>",
"footer": "",
"created": 1747810799722,
"updated": 1747810839685,
"isDefault": false
},
"groupId": 16,
"sortNo": 2,
"isDefault": false,
"created": 1745213116982,
"updated": 1747810855934,
"isDeleted": false
},
{
"id": 76,
"accountId": "8683034",
"agentStatusName": "Under Development",
"colorCode": "#6C69F9",
"category": "IN_PROGRESS",
"type": "CUSTOM",
"visitorStatusName": "Under Development",
"showVisitor": true,
"notify": false,
"notifyTo": [
"VISITOR"
],
"templateId": 1,
"template": {
"id": 1,
"accountId": "",
"creator": {
"id": 1,
"accountId": "10824136",
"roleId": 1,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
"designation": null,
"address": null,
"phone": "+880123456",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": null,
"lastLogoutTime": null,
"lastName": "",
"firstName": "Aadahadh",
"concurrentChat": 3,
"isPasswordChanged": 0,
"updatedTime": 1666161757212,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
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"password": null,
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"sha1Password": null,
"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
"groupId": 16,
"sortNo": 3,
"isDefault": false,
"created": 1745213149896,
"updated": 1745213170114,
"isDeleted": false
},
{
"id": 77,
"accountId": "8683034",
"agentStatusName": "Development Done",
"colorCode": "#6C69F9",
"category": "IN_PROGRESS",
"type": "CUSTOM",
"visitorStatusName": "Development Done",
"showVisitor": true,
"notify": false,
"notifyTo": [
"VISITOR"
],
"templateId": 1,
"template": {
"id": 1,
"accountId": "",
"creator": {
"id": 1,
"accountId": "10824136",
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"title": "OPEN STATUS TEMPLATE",
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"title": "OPEN STATUS TEMPLATE",
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"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
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"title": "OPEN STATUS TEMPLATE",
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"title": "OPEN STATUS TEMPLATE",
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"title": "OPEN STATUS TEMPLATE",
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"title": "OPEN STATUS TEMPLATE",
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"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
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},
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"departments": [],
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},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
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}
},
"attributes": {
"{{ticket_due_date}}": "",
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"{{ticket_status_group}}": "Issue Type",
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},
{
"id": "685918fd288b06149ed32020",
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},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
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{
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},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
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},
{
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],
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},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
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{
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},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
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"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
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},
{
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"template": {
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},
"title": "Requirement Received",
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"status": true,
"subject": "{{ticket.subject}}",
"body": "<p>Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p>We wanted to update you on the status of your support request (Ticket ID:{{ticket_id}}).</p>\n<p> </p>\n<p>We have understood the requirement and we're checking to work on this. Current Status: {{ticket_visitor_status}}</p>\n<p> </p>\n<p>Best Regards<br>[Company Name]</p><span id =\"ticketId\" style=\"color:#FFFFFF\" aria-hidden=3D\"true\";\">{{database_id}}</span>",
"footer": "",
"created": 1747810799722,
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},
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},
{
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],
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},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
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},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
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},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
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"title": "OPEN STATUS TEMPLATE",
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"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
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"title": "OPEN STATUS TEMPLATE",
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"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
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"title": "OPEN STATUS TEMPLATE",
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"created": 1673913600000,
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{
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"title": "OPEN STATUS TEMPLATE",
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"title": "OPEN STATUS TEMPLATE",
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"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
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"created": 1673913600000,
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"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
"groupId": 16,
"sortNo": 4,
"isDefault": false,
"created": 1745213186803,
"updated": 1745213186803,
"isDeleted": false
},
{
"id": 78,
"accountId": "8683034",
"agentStatusName": "Quality Checker",
"colorCode": "#18A326",
"category": "SOLVED",
"type": "CUSTOM",
"visitorStatusName": "Quality Checker",
"showVisitor": true,
"notify": false,
"notifyTo": [
"VISITOR"
],
"templateId": 1,
"template": {
"id": 1,
"accountId": "",
"creator": {
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"accountId": "10824136",
"roleId": 1,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
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"phone": "+880123456",
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"onlineStatus": 0,
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"lastLogoutTime": null,
"lastName": "",
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"concurrentChat": 3,
"isPasswordChanged": 0,
"updatedTime": 1666161757212,
"isActive": true,
"hasBotAccess": true,
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"password": null,
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"sha1Password": null,
"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
"groupId": 16,
"sortNo": 0,
"isDefault": false,
"created": 1745213205642,
"updated": 1745213205642,
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},
{
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"accountId": "8683034",
"agentStatusName": "Quality Checking Done",
"colorCode": "#18A326",
"category": "SOLVED",
"type": "CUSTOM",
"visitorStatusName": "Quality Checking Done",
"showVisitor": true,
"notify": false,
"notifyTo": [
"VISITOR"
],
"templateId": 1,
"template": {
"id": 1,
"accountId": "",
"creator": {
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"accountId": "10824136",
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"role": null,
"mailAddress": "[email protected]",
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"phone": "+880123456",
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"onlineStatus": 0,
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"lastName": "",
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"updatedTime": 1666161757212,
"isActive": true,
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"hasBillingAccess": true,
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"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"title": "OPEN STATUS TEMPLATE",
"description": "Default template for open status",
"status": true,
"subject": "{{ticket_subject}}",
"body": "<p style=\"0text-align: start;\">Dear {{ticket_recipient_name}},</p>\n<p> </p>\n<p style=\"0text-align: start;\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).</p>\n<p style=\"0text-align: start;\">Thank you for your patience.</p>\n<p> </p>\n<p style=\"0text-align: start;\">Sincerely,<br>{{ticket_business_name}} Support Team </p>\n<p><span id=\"ticketId\" style=\"color: #ffffff;\" aria-hidden=\"3D"true";"\">{{database_id}}</span></p>\n<p>{{ticket_description}}</p>",
"footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.</p>",
"created": 1673913600000,
"updated": 1738211746127,
"isDefault": true
},
"groupId": 16,
"sortNo": 1,
"isDefault": false,
"created": 1745213241516,
"updated": 1745213241516,
"isDeleted": false
}
],
"created": 1745213086235,
"updated": 1747810499994
},
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"visitorRecordId": 30350191,
"visitorUUID": "6da8a7c9-9b54-48a3-9143-0d79cc91343e",
"name": "Mohaimin Talha",
"email": "[email protected]",
"phone": null,
"visitorProfilePic": null,
"ip": null,
"platform": null,
"browserName": null,
"locationDto": {
"countryCode": "-",
"country": "-",
"city": "-",
"latitude": "0.0",
"longitude": "0.0",
"region": "-"
}
},
"attributes": {
"{{ticket_due_date}}": "",
"{{ticket_description}}": "<div> Test email 2 </div>",
"{{ticket_last_updated}}": "23-Jun-25 09:05:53 AM",
"{{ticket_status}}": "Open",
"{{ticket_recipient_email}}": "[email protected]",
"{{ticket_subject}}": "Re: #327: Test title",
"{{ticket_source}}": "EMAIL",
"{{ticket_type}}": "INBOUND",
"{{ticket_recipient_name}}": "Mohaimin Talha",
"{{ticket_business_name}}": "Product Team Test1,llll",
"{{ticket_visitor_status}}": "Open",
"{{ticket_creation_date}}": "23-Jun-25 09:05:53 AM",
"{{ticket_priority}}": "MEDIUM",
"{{ticket_id}}": "341",
"{{database_id}}": "TICKET_ID=6a1dfd1b-cf48-467a-a8cf-583fdee107f7#",
"{{ticket_status_group}}": "Issue Type",
"{{ticket_channel}}": "[email protected]"
},
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},
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"created": 1750669553000,
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"channel": "[email protected]",
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},
{
"id": "683be0b7e90f470f4726b4a9",
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"description": "<p>asd. gfg asd</p>",
"descriptionText": "asd. gfg asd",
"isDeleted": false,
"subject": "testing 123",
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"ticketStatusId": 1,
"ticketStatus": {
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"accountId": "",
"agentStatusName": "OPEN",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "DEFAULT",
"visitorStatusName": "OPEN",
"showVisitor": true,
"notify": true,
"notifyTo": [
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],
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"template": null,
"groupId": 1,
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"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
"ticketPriorityId": 5,
"ticketPriority": {
"id": 5,
"priorityName": "MEDIUM",
"colorCode": "#F4B24E"
},
"statusCategory": "OPEN",
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"attachments": [],
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"creationSource": "MANUAL",
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"tagIds": [],
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"creator": {
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"role": {
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"name": "Super Admin",
"description": "Reve Chat Super Administrator",
"default": true
},
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{
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"name": "Facebook",
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}
],
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},
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"departments": [],
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"fromAD": true
},
"creatorId": 1,
"name": "Default Form",
"description": "This is system default form",
"visitorEndsName": "Default form",
"status": "PUBLISHED",
"formType": "TICKET",
"payload": "{\"header\":[{\"type\":\"header\",\"body\":{\"header\":\"This is a sample subtitle header. Click to edit.\",\"description\":\"<p>This is a sample subtitle header. Click to edit.</p>\"}}],\"actions\":[{\"type\":\"recipientName\",\"isRequired\":true,\"attributeToSave\":\"ticket_recipient_name\",\"visitorVisibility\":true,\"inputSize\":\"half\",\"uuid\":\"a0d518b6-7603-456c-bfaf-87010b6e649e\",\"body\":{\"label\":\"Recipient Name\",\"placeholder\":\"Write here\"}},{\"type\":\"recipientEmail\",\"isRequired\":true,\"attributeToSave\":\"ticket_recipient_email\",\"visitorVisibility\":true,\"inputSize\":\"half\",\"uuid\":\"990b2449-29ab-455b-a0a4-d394b6a9189e\",\"body\":{\"label\":\"Recipient Email\",\"placeholder\":\"Write your email here\",\"regex\":\"\",\"errorMessage\":\"\"}},{\"type\":\"subject\",\"isRequired\":true,\"attributeToSave\":\"ticket_subject\",\"visitorVisibility\":true,\"inputSize\":\"full\",\"uuid\":\"e0a1804a-a951-48e1-a3c9-094556064d36\",\"body\":{\"label\":\"Subject\",\"placeholder\":\"Write ticket subject...\"}},{\"type\":\"description\",\"isRequired\":true,\"attributeToSave\":\"ticket_description\",\"visitorVisibility\":true,\"inputSize\":\"full\",\"uuid\":\"21b331fb-53f6-44ac-a927-27b076bd268a\",\"body\":{\"label\":\"Description\",\"placeholder\":\"Write description...\",\"minChar\":1,\"maxChar\":25000}}],\"useCaptcha\":false,\"formSubmit\":{\"label\":\"Submit\",\"successMessage\":\"\",\"failedMessage\":\"\"}}",
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"type": "CUSTOM",
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"departments": [],
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"profileStatus": 1,
"fromAD": true
},
"title": "DEFAULT STATUS GROUP",
"description": "this is the default status group",
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"status": true,
"isDefault": true,
"statusList": [
{
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"agentStatusName": "OPEN",
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],
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},
{
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],
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},
{
"id": 3,
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],
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}
],
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}
},
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"departments": [],
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},
"title": "DEFAULT STATUS GROUP",
"description": "this is the default status group",
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"status": true,
"isDefault": true,
"statusList": [
{
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"accountId": "",
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],
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"updated": 1662612096576,
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},
{
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],
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"created": 1662612096576,
"updated": 1662612096576,
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},
{
"id": 3,
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"agentStatusName": "IN PROGRESS",
"colorCode": "#6C69F9",
"category": "IN_PROGRESS",
"type": "DEFAULT",
"visitorStatusName": "IN PROGRESS",
"showVisitor": true,
"notify": false,
"notifyTo": [
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],
"templateId": null,
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"groupId": 1,
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"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
}
],
"created": 1673913600000,
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},
"visitorInfo": {
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"visitorRecordId": 30177679,
"visitorUUID": "b0ec8a41-db79-4b61-9ab8-82256cc44530",
"name": "test",
"email": "[email protected]",
"phone": null,
"visitorProfilePic": null,
"ip": null,
"platform": null,
"browserName": null,
"locationDto": {
"countryCode": "-",
"country": "-",
"city": "-",
"latitude": "0.0",
"longitude": "0.0",
"region": "-"
}
},
"attributes": {
"{{ticket_due_date}}": "",
"{{ticket_description}}": "<p>asd. gfg asd</p>",
"{{ticket_last_updated}}": "01-Jun-25 05:10:15 AM",
"{{ticket_status}}": "OPEN",
"{{ticket_recipient_email}}": "[email protected]",
"{{ticket_subject}}": "testing 123",
"{{ticket_source}}": "MANUAL",
"{{ticket_type}}": "OUTBOUND",
"{{ticket_recipient_name}}": "test",
"{{ticket_business_name}}": "Product Team Test1,llll",
"{{ticket_visitor_status}}": "OPEN",
"{{ticket_creation_date}}": "01-Jun-25 05:10:15 AM",
"{{ticket_priority}}": "MEDIUM",
"{{ticket_id}}": "340",
"{{database_id}}": "TICKET_ID=aa14b93e-40a7-4d39-9353-d4aa4cd57ff4#",
"{{ticket_status_group}}": "DEFAULT STATUS GROUP",
"{{ticket_channel}}": "[email protected]"
},
"submittedFields": "[{\"key\":\"Recipient Name\",\"value\":\"test\",\"attribute\":\"ticket_recipient_name\",\"id\":\"a0d518b6-7603-456c-bfaf-87010b6e649e\",\"valueLabel\":\"test\"},{\"key\":\"Recipient Email\",\"value\":\"[email protected]\",\"attribute\":\"ticket_recipient_email\",\"id\":\"990b2449-29ab-455b-a0a4-d394b6a9189e\",\"valueLabel\":\"[email protected]\"},{\"key\":\"Subject\",\"value\":\"testing 123\",\"attribute\":\"ticket_subject\",\"id\":\"e0a1804a-a951-48e1-a3c9-094556064d36\",\"valueLabel\":\"testing 123\"},{\"key\":\"Description\",\"value\":\"<p>asd. gfg asd</p>\",\"attribute\":\"ticket_description\",\"id\":\"21b331fb-53f6-44ac-a927-27b076bd268a\",\"valueLabel\":\"asd. gfg asd\"}]",
"systemAttributes": {},
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},
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"created": 1748754615936,
"updated": 1748754615936,
"submitTimestamp": 1748754615921,
"serialNo": 0,
"channel": "[email protected]",
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"previousId": null,
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"resolutionTime": 0
},
{
"id": "6831d942c39a5806156a107b",
"accountId": "8683034",
"chatInfoId": null,
"description": " User unable to log in using valid credentials.",
"descriptionText": " User unable to log in using valid credentials.",
"isDeleted": false,
"subject": "No Subject",
"assigneeId": 77273,
"assignee": {
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"accountId": "8683034",
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"role": {
"id": 2,
"name": "Admin",
"description": "REVE CHAT Administrator",
"default": true
},
"mailAddress": "[email protected]",
"mailServer": null,
"designation": "",
"address": null,
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"onlineStatus": 0,
"lastLoginTime": 1752981585787,
"lastLogoutTime": 1752985120769,
"lastName": "Tuhin Design",
"firstName": "Asif",
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"updatedTime": 1690787011020,
"isActive": true,
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"profilePictureURL": "8683034-46be5f3f-0e24-4296-9be9-809b971871d4.png",
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"departments": [
{
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"name": "WhatsApp",
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"clOperatorCode": "8683034"
}
],
"fromAD": false
},
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"ticketStatus": {
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"accountId": "",
"agentStatusName": "OPEN",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "DEFAULT",
"visitorStatusName": "OPEN",
"showVisitor": true,
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"visitorInfo": {
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"visitorRecordId": 30094168,
"visitorUUID": "8bbf193f-9940-41c8-af0a-de03e305e860",
"name": "dfsfsdf",
"email": "[email protected]",
"phone": null,
"visitorProfilePic": null,
"ip": null,
"platform": null,
"browserName": null,
"locationDto": {
"countryCode": "-",
"country": "-",
"city": "-",
"latitude": "0.0",
"longitude": "0.0",
"region": "-"
}
},
"attributes": {
"{{ticket_due_date}}": "",
"{{ticket_description}}": "<p>sdfsdfsfsf</p>",
"{{ticket_last_updated}}": "24-May-25 12:38:10 PM",
"{{ticket_status}}": "OPEN",
"{{ticket_recipient_email}}": "[email protected]",
"{{ticket_subject}}": "sdfsfsfsf",
"{{ticket_source}}": "MANUAL",
"{{ticket_type}}": "OUTBOUND",
"{{ticket_recipient_name}}": "dfsfsdf",
"{{ticket_business_name}}": "Product Team Test1,llll",
"{{ticket_visitor_status}}": "OPEN",
"{{ticket_creation_date}}": "24-May-25 12:38:10 PM",
"{{ticket_priority}}": "MEDIUM",
"{{ticket_id}}": "338",
"{{database_id}}": "TICKET_ID=f9b674f4-49a4-45f5-ba48-a6113f8d6977#",
"{{ticket_status_group}}": "DEFAULT STATUS GROUP",
"{{ticket_channel}}": "[email protected]"
},
"submittedFields": "[{\"key\":\"Recipient Name\",\"value\":\"dfsfsdf\",\"attribute\":\"ticket_recipient_name\",\"id\":\"a0d518b6-7603-456c-bfaf-87010b6e649e\",\"valueLabel\":\"dfsfsdf\"},{\"key\":\"Recipient Email\",\"value\":\"[email protected]\",\"attribute\":\"ticket_recipient_email\",\"id\":\"990b2449-29ab-455b-a0a4-d394b6a9189e\",\"valueLabel\":\"[email protected]\"},{\"key\":\"Subject\",\"value\":\"sdfsfsfsf\",\"attribute\":\"ticket_subject\",\"id\":\"e0a1804a-a951-48e1-a3c9-094556064d36\",\"valueLabel\":\"sdfsfsfsf\"},{\"key\":\"Description\",\"value\":\"<p>sdfsdfsfsf</p>\",\"attribute\":\"ticket_description\",\"id\":\"21b331fb-53f6-44ac-a927-27b076bd268a\",\"valueLabel\":\"sdfsdfsfsf\"}]",
"systemAttributes": {},
"customAttributes": {},
"messageInfo": {
"lastOpenTime": 1748090290213
},
"resolvedById": null,
"resolvedBy": null,
"created": 1748090290213,
"updated": 1748090290213,
"submitTimestamp": 1748090290204,
"serialNo": 0,
"channel": "[email protected]",
"hasNewMsg": false,
"previousId": null,
"firstResponseTime": 0,
"initialResponseTime": 0,
"resolutionTime": 0
}
],
"pageSize": 10,
"totalPage": 3,
"currentPage": 0,
"totalRecord": 29
}
}Get a single ticket details
To access a single ticket details you need to use the below CURL replacing {account_id} from your account and the ticket id or {id} of that particular ticket.
curl --location -g 'https://api.revechat.com/rest/v1/external-ticket/{id}' \
--header 'Authorization: paste your authorization key here'Example:
curl --location 'https://api.revechat.com/rest/v1/external-ticket/685d10a39057a818ae3b3e73' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \
--header 'Cookie: revechatLocaleCookie=en'View Success Parameter Here
{
"status": "success",
"message": "found",
"body": {
"id": "685d10a39057a818ae3b3e73",
"accountId": "8683034",
"chatInfoId": null,
"description": "<p>Hello</p>",
"descriptionText": "Hello",
"isDeleted": false,
"subject": "Hello One",
"assigneeId": 99004,
"assignee": {
"id": 99004,
"accountId": "8683034",
"roleId": 2,
"role": {
"id": 2,
"name": "Admin",
"description": "REVE CHAT Administrator",
"default": true
},
"mailAddress": "[email protected]",
"mailServer": null,
"designation": "",
"address": null,
"phone": "",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": 1752724980010,
"lastLogoutTime": 1752724995946,
"lastName": "Dev Team1",
"firstName": "Reve",
"concurrentChat": 1,
"isPasswordChanged": 0,
"updatedTime": 1684640788389,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": "8683034-277744d3-dcae-487d-824c-1e829c645e28.png",
"accCreatedTime": null,
"departments": [],
"fromAD": false
},
"ticketStatusId": 1,
"ticketStatus": {
"id": 1,
"accountId": "",
"agentStatusName": "OPEN",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "DEFAULT",
"visitorStatusName": "OPEN",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
"ticketPriorityId": 5,
"ticketPriority": {
"id": 5,
"priorityName": "MEDIUM",
"colorCode": "#F4B24E"
},
"statusCategory": "OPEN",
"isSpammed": false,
"attachments": [],
"confirmationEmailStatus": "DELIVERED",
"creationSource": "MANUAL",
"visitorRecord": {
"id": 30486177,
"visitorId": 30486182,
"sessionId": null,
"ip": null,
"platform": null,
"browserName": null,
"referral": null,
"url": null,
"visitCount": null,
"viewsCount": null,
"email": "[email protected]",
"phone": "",
"visitorOldName": null,
"visitorNotes": null,
"accountId": "8683034",
"preChatSurveyExtraFields": null,
"postChatSurveyExtraFields": null,
"deviceType": null,
"visitorSource": null,
"visitorName": "anower",
"locationDto": {
"countryCode": "-",
"country": "-",
"city": "-",
"latitude": "0.0",
"longitude": "0.0",
"region": "-"
},
"visitorMediaId": null,
"channelType": null,
"visitorUUID": null
},
"tagIds": [],
"creatorId": 86682,
"creator": {
"id": 86682,
"accountId": "8683034",
"roleId": 2,
"role": {
"id": 2,
"name": "Admin",
"description": "REVE CHAT Administrator",
"default": true
},
"mailAddress": "[email protected]",
"mailServer": null,
"designation": "",
"address": null,
"phone": "",
"additionalInfo": null,
"onlineStatus": 1,
"lastLoginTime": 1753074813234,
"lastLogoutTime": 1753074316934,
"lastName": "Bot",
"firstName": "Anower",
"concurrentChat": 20,
"isPasswordChanged": 0,
"updatedTime": 1686647902591,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": "8683034-9bd74f35-25b7-46b6-9016-df536a714153.png",
"accCreatedTime": null,
"departments": [
{
"id": 4213,
"name": "WhatsApp",
"description": "",
"clOperatorCode": "8683034"
},
{
"id": 4214,
"name": "Facebook",
"description": "",
"clOperatorCode": "8683034"
}
],
"fromAD": false
},
"formId": 1,
"formsDTO": {
"id": 1,
"accountId": "",
"creator": {
"id": 1,
"accountId": "10824136",
"roleId": 1,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
"designation": null,
"address": null,
"phone": "+880123456",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": null,
"lastLogoutTime": null,
"lastName": "",
"firstName": "Aadahadh",
"concurrentChat": 3,
"isPasswordChanged": 0,
"updatedTime": 1666161757212,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": null,
"password": null,
"updatedPassword": null,
"retypedUpdatedPassword": null,
"sha1Password": null,
"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"creatorId": 1,
"name": "Default Form",
"description": "This is system default form",
"visitorEndsName": "Default form",
"status": "PUBLISHED",
"formType": "TICKET",
"payload": "{\"header\":[{\"type\":\"header\",\"body\":{\"header\":\"This is a sample subtitle header. Click to edit.\",\"description\":\"<p>This is a sample subtitle header. Click to edit.</p>\"}}],\"actions\":[{\"type\":\"recipientName\",\"isRequired\":true,\"attributeToSave\":\"ticket_recipient_name\",\"visitorVisibility\":true,\"inputSize\":\"half\",\"uuid\":\"a0d518b6-7603-456c-bfaf-87010b6e649e\",\"body\":{\"label\":\"Recipient Name\",\"placeholder\":\"Write here\"}},{\"type\":\"recipientEmail\",\"isRequired\":true,\"attributeToSave\":\"ticket_recipient_email\",\"visitorVisibility\":true,\"inputSize\":\"half\",\"uuid\":\"990b2449-29ab-455b-a0a4-d394b6a9189e\",\"body\":{\"label\":\"Recipient Email\",\"placeholder\":\"Write your email here\",\"regex\":\"\",\"errorMessage\":\"\"}},{\"type\":\"subject\",\"isRequired\":true,\"attributeToSave\":\"ticket_subject\",\"visitorVisibility\":true,\"inputSize\":\"full\",\"uuid\":\"e0a1804a-a951-48e1-a3c9-094556064d36\",\"body\":{\"label\":\"Subject\",\"placeholder\":\"Write ticket subject...\"}},{\"type\":\"description\",\"isRequired\":true,\"attributeToSave\":\"ticket_description\",\"visitorVisibility\":true,\"inputSize\":\"full\",\"uuid\":\"21b331fb-53f6-44ac-a927-27b076bd268a\",\"body\":{\"label\":\"Description\",\"placeholder\":\"Write description...\",\"minChar\":1,\"maxChar\":25000}}],\"useCaptcha\":false,\"formSubmit\":{\"label\":\"Submit\",\"successMessage\":\"\",\"failedMessage\":\"\"}}",
"activityLog": null,
"type": "CUSTOM",
"uuid": "ae5114cb-078c-4f19-85f8-fe13f047a561",
"isEnabled": true,
"isDeleted": false,
"created": 1738646226896,
"updated": 1738646226896,
"isDefault": true,
"statusGroupId": 1,
"statusGroup": {
"id": 1,
"accountId": "",
"creator": {
"id": 1,
"accountId": "10824136",
"roleId": 1,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
"designation": null,
"address": null,
"phone": "+880123456",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": null,
"lastLogoutTime": null,
"lastName": "",
"firstName": "Aadahadh",
"concurrentChat": 3,
"isPasswordChanged": 0,
"updatedTime": 1666161757212,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": null,
"password": null,
"updatedPassword": null,
"retypedUpdatedPassword": null,
"sha1Password": null,
"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"title": "DEFAULT STATUS GROUP",
"description": "this is the default status group",
"departments": [],
"status": true,
"isDefault": true,
"statusList": [
{
"id": 1,
"accountId": "",
"agentStatusName": "OPEN",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "DEFAULT",
"visitorStatusName": "OPEN",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
{
"id": 2,
"accountId": "",
"agentStatusName": "SOLVED",
"colorCode": "#18A326",
"category": "SOLVED",
"type": "DEFAULT",
"visitorStatusName": "SOLVED",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
{
"id": 3,
"accountId": "",
"agentStatusName": "IN PROGRESS",
"colorCode": "#6C69F9",
"category": "IN_PROGRESS",
"type": "DEFAULT",
"visitorStatusName": "IN PROGRESS",
"showVisitor": true,
"notify": false,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
}
],
"created": 1673913600000,
"updated": 1673913600000
}
},
"ticketUUID": "c7c7744d-f7bf-47bf-96c5-2e1c591e3188",
"ticketId": "344",
"mailMsgId": "4c1b68eb-f93d-4bf5-8303-cbf3e8956926",
"isOverDue": false,
"dueDate": null,
"statusGroupId": 1,
"statusGroupDTO": {
"id": 1,
"accountId": "",
"creator": {
"id": 1,
"accountId": "10824136",
"roleId": 1,
"role": null,
"mailAddress": "[email protected]",
"mailServer": null,
"designation": null,
"address": null,
"phone": "+880123456",
"additionalInfo": null,
"onlineStatus": 0,
"lastLoginTime": null,
"lastLogoutTime": null,
"lastName": "",
"firstName": "Aadahadh",
"concurrentChat": 3,
"isPasswordChanged": 0,
"updatedTime": 1666161757212,
"isActive": true,
"hasBotAccess": true,
"hasBillingAccess": true,
"userStatus": 0,
"isDeleted": false,
"isOnboardingDone": 1,
"profilePictureURL": null,
"password": null,
"updatedPassword": null,
"retypedUpdatedPassword": null,
"sha1Password": null,
"accCreatedTime": 1666161757000,
"departments": [],
"departmentIds": [],
"profileStatus": 1,
"fromAD": true
},
"title": "DEFAULT STATUS GROUP",
"description": "this is the default status group",
"departments": [],
"status": true,
"isDefault": true,
"statusList": [
{
"id": 1,
"accountId": "",
"agentStatusName": "OPEN",
"colorCode": "#EE7D64",
"category": "OPEN",
"type": "DEFAULT",
"visitorStatusName": "OPEN",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
{
"id": 2,
"accountId": "",
"agentStatusName": "SOLVED",
"colorCode": "#18A326",
"category": "SOLVED",
"type": "DEFAULT",
"visitorStatusName": "SOLVED",
"showVisitor": true,
"notify": true,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
},
{
"id": 3,
"accountId": "",
"agentStatusName": "IN PROGRESS",
"colorCode": "#6C69F9",
"category": "IN_PROGRESS",
"type": "DEFAULT",
"visitorStatusName": "IN PROGRESS",
"showVisitor": true,
"notify": false,
"notifyTo": [
"VISITOR"
],
"templateId": null,
"template": null,
"groupId": 1,
"sortNo": 1,
"isDefault": true,
"created": 1662612096576,
"updated": 1662612096576,
"isDeleted": false
}
],
"created": 1673913600000,
"updated": 1673913600000
},
"visitorInfo": {
"visitorId": 30486182,
"visitorRecordId": 30486177,
"visitorUUID": "8e3b318e-0737-49da-9a0a-f96466135c98",
"name": "anower",
"email": "[email protected]",
"phone": null,
"visitorProfilePic": null,
"ip": null,
"platform": null,
"browserName": null,
"locationDto": {
"countryCode": "-",
"country": "-",
"city": "-",
"latitude": "0.0",
"longitude": "0.0",
"region": "-"
}
},
"attributes": {
"{{ticket_due_date}}": "",
"{{ticket_description}}": "<p>Hello</p>",
"{{ticket_last_updated}}": "15-Jul-25 08:46:03 AM",
"{{ticket_status}}": "OPEN",
"{{ticket_assignee}}": "Reve Dev Team1",
"{{ticket_recipient_email}}": "[email protected]",
"{{ticket_subject}}": "Hello One",
"{{ticket_source}}": "MANUAL",
"{{ticket_type}}": "OUTBOUND",
"{{ticket_recipient_name}}": "anower",
"{{ticket_business_name}}": "Product Team Test1,llll",
"{{ticket_visitor_status}}": "OPEN",
"{{ticket_creation_date}}": "26-Jun-25 09:19:31 AM",
"{{ticket_priority}}": "MEDIUM",
"{{ticket_id}}": "344",
"{{database_id}}": "TICKET_ID=c7c7744d-f7bf-47bf-96c5-2e1c591e3188#",
"{{ticket_status_group}}": "DEFAULT STATUS GROUP",
"{{ticket_channel}}": "[email protected]"
},
"submittedFields": "[{\"key\":\"Recipient Name\",\"value\":\"anower\",\"attribute\":\"ticket_recipient_name\",\"id\":\"a0d518b6-7603-456c-bfaf-87010b6e649e\",\"valueLabel\":\"anower\"},{\"key\":\"Recipient Email\",\"value\":\"[email protected]\",\"attribute\":\"ticket_recipient_email\",\"id\":\"990b2449-29ab-455b-a0a4-d394b6a9189e\",\"valueLabel\":\"[email protected]\"},{\"key\":\"Subject\",\"value\":\"Hello One\",\"attribute\":\"ticket_subject\",\"id\":\"e0a1804a-a951-48e1-a3c9-094556064d36\",\"valueLabel\":\"Hello One\"},{\"key\":\"Description\",\"value\":\"<p>Hello</p>\",\"attribute\":\"ticket_description\",\"id\":\"21b331fb-53f6-44ac-a927-27b076bd268a\",\"valueLabel\":\"Hello\"}]",
"systemAttributes": {},
"customAttributes": {},
"messageInfo": {
"lastOpenTime": 1750929571486,
"firstAssignTime": 1752569163423
},
"resolvedById": null,
"resolvedBy": null,
"created": 1750929571486,
"updated": 1752569163423,
"submitTimestamp": 1750929571473,
"serialNo": 0,
"channel": "[email protected]",
"hasNewMsg": false,
"previousId": null,
"firstResponseTime": 0,
"initialResponseTime": 0,
"resolutionTime": 0
}
}Any questions? Please email us at [email protected]
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