What’s New In REVE Chat: Released 22 June 2025

Break Management Reports

Track and monitor your agents’ break activities with our newly introduced Break Management Reporting in agent activity report. Admins can now view when agents took breaks, the duration, and the specific reason selected (e.g., lunch, tea, personal). This brings greater visibility into agent availability and helps optimize team performance and resource planning.

Smart Chat Management with Snooze

We’ve introduced the Snooze Chat feature to help support agents manage conversations more efficiently. Agents can now temporarily hold chats while waiting for a customer reply or internal update. Once snoozed, the chat is removed from the active view and returns automatically after a set time or when the customer responds — ensuring better focus and no missed follow-ups.

Bulk Reply: Respond Faster, Smarter

Say goodbye to repetitive replies! With our new Bulk Reply feature, agents can now respond to multiple tickets or chats with a single message — perfect for sending updates on common issues or announcements. Save time, maintain consistency, and improve team efficiency.

MS Exchange Integration Now Available

You can now integrate your professional MS Exchange email accounts directly into our customer support platform. Seamlessly convert incoming emails into tickets, streamline communication, and manage all support queries from one centralized system. Perfect for businesses using Outlook or Microsoft 365 for professional email handling.

Smart Agent Management with Activation/ Deactivation

We’ve introduced a flexible Agent Activation/Deactivation feature that lets admins manage agents more efficiently. Now, you can add more agents than your purchased seat limit and manually activate/deactivate them based on shifts. For example, activate 3 agents for the first shift and easily switch to another set for the second—without exceeding your plan. Perfect for round-the-clock support with rotating teams!