Chats API
- July 13, 2025
- 1 mins read
Table of Content
List all chats data
To access all data use the below CURL replacing {account_id} from your account.
Learn how to get your Account ID.
Learn how to get Authorization key.
curl --location -g 'https://api.revechat.com/api/chats/{account_id}/' \
--header 'Authorization: paste your authorization key here' \
--data ''Example:
curl --location 'https://api.revechat.com/api/chats/8683034' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \
--header 'Cookie: revechatLocaleCookie=en'View Success Response
{
"status": "success",
"message": "successfully fetched chat history!",
"body": {
"content": [
{
"visitorName": "Rv Talha",
"visitorEmail": "-",
"visitorUrl": "https://www.facebook.com/104511375772048_378620975026203",
"agentName": "Mohaimin",
"lastConversationStartTime": 1750826425181,
"sessionStarted": "25-Jun-25 04:40:25 AM",
"sessionStartedMili": 1750826425181,
"lastConversationEndTime": 1752031809890,
"sessionSEnd": "09-Jul-25 03:30:09 AM",
"sessionSEndMili": 1752031809890,
"lastChatDuration": "334:49:44",
"lastChatFeedback": null,
"chatInfoId": 21641114,
"chatEndedBy": 2,
"visitorIP": null,
"visitorRID": 30373915,
"channelType": 6,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "334:48:42",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": null,
"visitorCity": "-",
"visitorCountry": "-",
"subChannel": "https://www.facebook.com/104511375772048_378620975026203",
"visitorUuid": "3643586c-42b2-446e-b69f-4b71c0823c8f",
"visitorMediaId": null,
"cartInformation": null,
"visitorID": 16325375,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "334:48:42",
"department": "",
"departmentId": 0,
"waitTime": "00:00:02",
"queueTimeOverdue": "NO",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "NO",
"callCount": null,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"customAttributes": null,
"attributesMap": null,
"chatRequestTime": 1750826422527,
"chatAssignedTime": 1750826425181,
"chatAssignedTimeStr": "25-Jun-25 04:40:25 AM",
"initialResponseTime": "334:48:40",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "Hamid Khan",
"visitorEmail": "[email protected]",
"visitorUrl": "https://hamid8888.blogspot.com/",
"agentName": "Hamid Qa",
"lastConversationStartTime": 1751871396415,
"sessionStarted": "07-Jul-25 06:56:36 AM",
"sessionStartedMili": 1751871396415,
"lastConversationEndTime": 1751871455160,
"sessionSEnd": "07-Jul-25 06:57:35 AM",
"sessionSEndMili": 1751871455160,
"lastChatDuration": "00:00:58",
"lastChatFeedback": null,
"chatInfoId": 21900114,
"chatEndedBy": 0,
"visitorIP": "202.4.122.50",
"visitorRID": 30592492,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "+88017709948578",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "",
"records": [],
"visitorPlatform": "Windows 10",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://hamid8888.blogspot.com",
"visitorUuid": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 30591973,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:03",
"queueTimeOverdue": "NO",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "NO",
"callCount": null,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": null,
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: \nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Hamid Qa\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "2",
"agent_last_message_id": "da0a9905-3663-4d5f-abc4-e91d080826fc",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://www.blogger.com",
"app_bundle_name": "",
"channel": "WEB",
"last_seen_message_id": "25c06287-9cc4-4c06-9910-12aa97d23e9f",
"device_type": "Windows 10",
"language": "",
"locale": "en-US",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://hamid8888.blogspot.com/",
"social_user_id": "",
"browser": "Chrome",
"browser_version": "138.0.0.0",
"profile_pic_url": "",
"email": "[email protected]",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",
"ip": "202.4.122.50",
"last_session_agent_name": "Hamid Qa",
"android_device": "",
"android_app_version": "",
"signed_up": 1751871254109,
"country_code": "BD",
"last_contacted": "1751871254210",
"user_category": "lead",
"phone": "+88017709948578",
"name": "Hamid Khan",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1751871392754,
"chatAssignedTime": 1751871396415,
"chatAssignedTimeStr": "07-Jul-25 06:56:36 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "Hamid Khan",
"visitorEmail": "[email protected]",
"visitorUrl": "https://hamid8888.blogspot.com/",
"agentName": "Hamid Qa",
"lastConversationStartTime": 1751871258240,
"sessionStarted": "07-Jul-25 06:54:18 AM",
"sessionStartedMili": 1751871258240,
"lastConversationEndTime": 1751871324369,
"sessionSEnd": "07-Jul-25 06:55:24 AM",
"sessionSEndMili": 1751871324369,
"lastChatDuration": "00:01:06",
"lastChatFeedback": null,
"chatInfoId": 21900084,
"chatEndedBy": 0,
"visitorIP": "202.4.122.50",
"visitorRID": 30592492,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "+88017709948578",
"chatFirstResponseTime": "00:00:04",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "",
"records": [],
"visitorPlatform": "Windows 10",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://hamid8888.blogspot.com",
"visitorUuid": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 30591973,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:04",
"department": "",
"departmentId": 0,
"waitTime": "00:00:04",
"queueTimeOverdue": "NO",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "NO",
"callCount": null,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": null,
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: \nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Hamid Qa\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "2",
"agent_last_message_id": "da0a9905-3663-4d5f-abc4-e91d080826fc",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://www.blogger.com",
"app_bundle_name": "",
"channel": "WEB",
"last_seen_message_id": "25c06287-9cc4-4c06-9910-12aa97d23e9f",
"device_type": "Windows 10",
"language": "",
"locale": "en-US",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://hamid8888.blogspot.com/",
"social_user_id": "",
"browser": "Chrome",
"browser_version": "138.0.0.0",
"profile_pic_url": "",
"email": "[email protected]",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",
"ip": "202.4.122.50",
"last_session_agent_name": "Hamid Qa",
"android_device": "",
"android_app_version": "",
"signed_up": 1751871254109,
"country_code": "BD",
"last_contacted": "1751871254210",
"user_category": "lead",
"phone": "+88017709948578",
"name": "Hamid Khan",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1751871254100,
"chatAssignedTime": 1751871258240,
"chatAssignedTimeStr": "07-Jul-25 06:54:18 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "#fd3c74e3c",
"visitorEmail": "-",
"visitorUrl": "https://shayekhebnemizan.blogspot.com/",
"agentName": "Hamid Qa",
"lastConversationStartTime": 1751871058103,
"sessionStarted": "07-Jul-25 06:50:58 AM",
"sessionStartedMili": 1751871058103,
"lastConversationEndTime": 1751871118821,
"sessionSEnd": "07-Jul-25 06:51:58 AM",
"sessionSEndMili": 1751871118821,
"lastChatDuration": "00:01:00",
"lastChatFeedback": null,
"chatInfoId": 21900043,
"chatEndedBy": 2,
"visitorIP": "202.4.122.50",
"visitorRID": 30592445,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Windows 10",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://shayekhebnemizan.blogspot.com",
"visitorUuid": "d00fd3c7-d2fd-4e3c-b2de-924f3583b8bf",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 30591926,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:00",
"queueTimeOverdue": "NO",
"initiatedBy": 0,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": null,
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: en\nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Hamid Qa\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "2",
"agent_last_message_id": "73d5a7bc-b735-498e-ae51-4bbbc1ad6d64",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://shayekhebnemizan.blogspot.com",
"app_bundle_name": "",
"channel": "WEB",
"last_seen_message_id": "516bfa01-5b65-44b9-bddc-1d3fbdcabe45",
"device_type": "Windows 10",
"language": "en",
"locale": "en-US",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://shayekhebnemizan.blogspot.com/",
"social_user_id": "",
"browser": "Chrome",
"browser_version": "138.0.0.0",
"profile_pic_url": "",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "d00fd3c7-d2fd-4e3c-b2de-924f3583b8bf",
"ip": "202.4.122.50",
"last_session_agent_name": "Hamid Qa",
"android_device": "",
"android_app_version": "",
"signed_up": 1751870914982,
"country_code": "BD",
"last_contacted": "1751870914958",
"user_category": "lead",
"name": "#fd3c74e3c",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1751871058103,
"chatAssignedTime": 1751871058103,
"chatAssignedTimeStr": "07-Jul-25 06:50:58 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "#fd3c74e3c",
"visitorEmail": "-",
"visitorUrl": "https://shayekhebnemizan.blogspot.com/",
"agentName": "Hamid Qa",
"lastConversationStartTime": 1751870920748,
"sessionStarted": "07-Jul-25 06:48:40 AM",
"sessionStartedMili": 1751870920748,
"lastConversationEndTime": 1751871010678,
"sessionSEnd": "07-Jul-25 06:50:10 AM",
"sessionSEndMili": 1751871010678,
"lastChatDuration": "00:01:29",
"lastChatFeedback": null,
"chatInfoId": 21900014,
"chatEndedBy": 2,
"visitorIP": "202.4.122.50",
"visitorRID": 30592445,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Windows 10",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://shayekhebnemizan.blogspot.com",
"visitorUuid": "d00fd3c7-d2fd-4e3c-b2de-924f3583b8bf",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 30591926,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:00",
"queueTimeOverdue": "NO",
"initiatedBy": 0,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": null,
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: en\nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Hamid Qa\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "2",
"agent_last_message_id": "73d5a7bc-b735-498e-ae51-4bbbc1ad6d64",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://shayekhebnemizan.blogspot.com",
"app_bundle_name": "",
"channel": "WEB",
"last_seen_message_id": "516bfa01-5b65-44b9-bddc-1d3fbdcabe45",
"device_type": "Windows 10",
"language": "en",
"locale": "en-US",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://shayekhebnemizan.blogspot.com/",
"social_user_id": "",
"browser": "Chrome",
"browser_version": "138.0.0.0",
"profile_pic_url": "",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "d00fd3c7-d2fd-4e3c-b2de-924f3583b8bf",
"ip": "202.4.122.50",
"last_session_agent_name": "Hamid Qa",
"android_device": "",
"android_app_version": "",
"signed_up": 1751870914982,
"country_code": "BD",
"last_contacted": "1751870914958",
"user_category": "lead",
"name": "#fd3c74e3c",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1751870920748,
"chatAssignedTime": 1751870920748,
"chatAssignedTimeStr": "07-Jul-25 06:48:40 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "#2e4bc4a3b",
"visitorEmail": "-",
"visitorUrl": "https://shayekhebnemizan.blogspot.com/",
"agentName": "Hamid Qa",
"lastConversationStartTime": 1751537166729,
"sessionStarted": "03-Jul-25 10:06:06 AM",
"sessionStartedMili": 1751537166729,
"lastConversationEndTime": 1751537171832,
"sessionSEnd": "03-Jul-25 10:06:11 AM",
"sessionSEndMili": 1751537171832,
"lastChatDuration": "00:00:05",
"lastChatFeedback": null,
"chatInfoId": 21860587,
"chatEndedBy": 0,
"visitorIP": "202.4.122.50",
"visitorRID": 30553894,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Windows 10",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://shayekhebnemizan.blogspot.com",
"visitorUuid": "b202e4bc-a86e-4a3b-a243-89199b3e7377",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 30553503,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:00",
"queueTimeOverdue": "NO",
"initiatedBy": 0,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": null,
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: en\nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Hamid Qa\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "2",
"agent_last_message_id": "c2750fc1-5c5a-4436-baeb-142055c46ee6",
"city2": "Dhaka",
"gender": "",
"last_seen": "1751537162905",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://shayekhebnemizan.blogspot.com",
"app_bundle_name": "",
"channel": "WEB",
"last_seen_message_id": "c2750fc1-5c5a-4436-baeb-142055c46ee6",
"device_type": "Windows 10",
"language": "en",
"locale": "en-US",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://shayekhebnemizan.blogspot.com/",
"social_user_id": "",
"browser": "Chrome",
"browser_version": "138.0.0.0",
"profile_pic_url": "",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "b202e4bc-a86e-4a3b-a243-89199b3e7377",
"ip": "202.4.122.50",
"last_session_agent_name": "Hamid Qa",
"android_device": "",
"android_app_version": "",
"signed_up": 1751537061120,
"country_code": "BD",
"last_contacted": 1751537163067,
"user_category": "lead",
"name": "#2e4bc4a3b",
"location": "Dhaka, Bangladesh",
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"android_device": "vivo-V2237",
"android_app_version": "1.0",
"signed_up": 1736147008187,
"country_code": "BD",
"last_contacted": 1736307261428,
"user_category": "lead",
"phone": "",
"name": "#c86704b33",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "repeat",
"days_staying": "67"
},
"chatRequestTime": 1736394558779,
"chatAssignedTime": 0,
"chatAssignedTimeStr": "-",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "Test Dialer",
"visitorEmail": "[email protected]",
"visitorUrl": "-",
"agentName": "Android Sdk Dev 1",
"lastConversationStartTime": 1736317049466,
"sessionStarted": "08-Jan-25 06:17:29 AM",
"sessionStartedMili": 1736317049466,
"lastConversationEndTime": 1738909050724,
"sessionSEnd": "07-Feb-25 06:17:30 AM",
"sessionSEndMili": 1738909050724,
"lastChatDuration": "720:00:01",
"lastChatFeedback": null,
"chatInfoId": 19717586,
"chatEndedBy": 2,
"visitorIP": "203.122.7.10",
"visitorRID": 29105456,
"channelType": 7,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "7849465656",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Android",
"visitorCity": "Gurgaon",
"visitorCountry": "India",
"subChannel": null,
"visitorUuid": "e9c4700a-9691-489a-b0fe-5cdc4a4e50bd",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 15070266,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": [],
"postchatSurveyExtraFields": [],
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:00",
"queueTimeOverdue": "NO",
"initiatedBy": 0,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": "",
"customAttributes": "ff: fd\ncity2: Dhaka\nbranch: SAKI\npop: Human\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "India",
"chat_session_count": "2",
"agent_last_message_id": "877c7733-a53c-421e-bb6f-a0493dcc78e8",
"city2": "Dhaka",
"gender": "",
"last_seen": "1736316999859",
"ios_device": "",
"city": "Gurgaon",
"timezone": "",
"referral_url": "",
"app_bundle_name": "com.google.android.datatransport",
"channel": "MOBILE_SDK",
"last_seen_message_id": "93ac321f-e14d-b1b6-12ca-16c4eb289b62",
"device_type": "Android",
"locale": "",
"branch": "SAKI",
"pop": "Human",
"page_id": "",
"last_visit": "",
"social_user_id": "",
"browser": "ANDROID_SDK",
"browser_version": "",
"profile_pic_url": "",
"email": "[email protected]",
"visit_count": 2,
"ios_app_version": "",
"internal_user_id": "e9c4700a-9691-489a-b0fe-5cdc4a4e50bd",
"ip": "203.122.7.10",
"android_device": "Xiaomi-23124RN87I",
"android_app_version": "",
"signed_up": 1736164786074,
"country_code": "IN",
"last_contacted": 1736317033103,
"user_category": "lead",
"phone": "7849465656",
"name": "Test Dialer",
"location": "Gurgaon, India",
"time": "10:12 AM",
"visitor_type": "repeat",
"days_staying": "67"
},
"chatRequestTime": 1736317049466,
"chatAssignedTime": 0,
"chatAssignedTimeStr": "-",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "#1a3074b32",
"visitorEmail": "-",
"visitorUrl": "https://app.revechat.com/static/live-preview/bot-preview-commercial.html",
"agentName": "Tushar Qa",
"lastConversationStartTime": 1738553253054,
"sessionStarted": "03-Feb-25 03:27:33 AM",
"sessionStartedMili": 1738553253054,
"lastConversationEndTime": 1738553265532,
"sessionSEnd": "03-Feb-25 03:27:45 AM",
"sessionSEndMili": 1738553265532,
"lastChatDuration": "00:00:12",
"lastChatFeedback": "5",
"chatInfoId": 19944588,
"chatEndedBy": 1,
"visitorIP": "202.4.122.50",
"visitorRID": 29256335,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Windows 10",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://app.revechat.com",
"visitorUuid": "9901a307-8ef9-4b32-9f5b-19e6eed530e6",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 15218101,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:06:47",
"queueTimeOverdue": "YES",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": "",
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: en_gb\nbranch: SAKI\npop: Human\nyou_can_take_part_in_multiple_choice: \nlike_about_us: \nchoose_an_option: \nselect_one: \ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "1",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://app.revechat.com",
"app_bundle_name": "",
"channel": "WEB",
"device_type": "Windows 10",
"language": "en_gb",
"locale": "en-US",
"branch": "SAKI",
"pop": "Human",
"page_id": "",
"last_visit": "https://app.revechat.com/static/live-preview/bot-preview-commercial.html",
"you_can_take_part_in_multiple_choice": "",
"social_user_id": "",
"browser": "Edge",
"browser_version": "132.0.0.0",
"profile_pic_url": "",
"visit_count": 1,
"like_about_us": "",
"ios_app_version": "",
"internal_user_id": "9901a307-8ef9-4b32-9f5b-19e6eed530e6",
"ip": "202.4.122.50",
"choose_an_option": "",
"android_device": "",
"android_app_version": "",
"signed_up": 1738552625155,
"country_code": "BD",
"last_contacted": 1738564320640,
"select_one": "",
"user_category": "lead",
"name": "#1a3074b32",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1738552845260,
"chatAssignedTime": 0,
"chatAssignedTimeStr": "-",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "#f8a244079",
"visitorEmail": "",
"visitorUrl": "-",
"agentName": "Anower Bot",
"lastConversationStartTime": 1736330151767,
"sessionStarted": "08-Jan-25 09:55:51 AM",
"sessionStartedMili": 1736330151767,
"lastConversationEndTime": 1738218114525,
"sessionSEnd": "30-Jan-25 06:21:54 AM",
"sessionSEndMili": 1738218114525,
"lastChatDuration": "524:26:02",
"lastChatFeedback": null,
"chatInfoId": 19719249,
"chatEndedBy": 3,
"visitorIP": "202.4.122.50",
"visitorRID": 29109729,
"channelType": 7,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Android",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": null,
"visitorUuid": "d50f8a24-7f10-4079-8a74-20de5ade98ff",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 15074421,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": [],
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:00",
"queueTimeOverdue": "NO",
"initiatedBy": 0,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-9bd74f35-25b7-46b6-9016-df536a714153.png",
"customAttributes": "ff: fd\ncity2: Dhaka\nbranch: SAKI\npop: Human\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "1",
"agent_last_message_id": "a6242012-9b73-471f-be8a-ec2a8a14fd3a",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "",
"referral_url": "",
"app_bundle_name": "com.revesoft.revechat",
"channel": "MOBILE_SDK",
"device_type": "Android",
"locale": "",
"branch": "SAKI",
"pop": "Human",
"page_id": "",
"last_visit": "",
"social_user_id": "",
"browser": "ANDROID_SDK",
"browser_version": "",
"profile_pic_url": "",
"email": "",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "d50f8a24-7f10-4079-8a74-20de5ade98ff",
"ip": "202.4.122.50",
"android_device": "OPPO-CPH2375",
"android_app_version": "1.0",
"signed_up": 1736246774203,
"country_code": "BD",
"last_contacted": 1736394544971,
"user_category": "lead",
"phone": "",
"name": "#f8a244079",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1736330151767,
"chatAssignedTime": 0,
"chatAssignedTimeStr": "-",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "Arif",
"visitorEmail": "[email protected]",
"visitorUrl": "-",
"agentName": "Reve Dev Team1",
"lastConversationStartTime": 1737429267608,
"sessionStarted": "21-Jan-25 03:14:27 AM",
"sessionStartedMili": 1737429267608,
"lastConversationEndTime": 1738218114487,
"sessionSEnd": "30-Jan-25 06:21:54 AM",
"sessionSEndMili": 1738218114487,
"lastChatDuration": "219:07:26",
"lastChatFeedback": null,
"chatInfoId": 19710832,
"chatEndedBy": 3,
"visitorIP": "202.4.122.50",
"visitorRID": 29109185,
"channelType": 7,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "01515555555",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Android",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": null,
"visitorUuid": "c646e4dd-98b0-43e9-b117-1b29f2569ce9",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 15073893,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": [],
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 3378,
"waitTime": "330:21:02",
"queueTimeOverdue": "YES",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-277744d3-dcae-487d-824c-1e829c645e28.png",
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: bn\nbranch: SAKI\npop: Human\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "1",
"agent_last_message_id": "d7b95284-7f48-4cdc-8e44-1ff1ab6c7a89",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "",
"referral_url": "",
"app_bundle_name": "com.revesoft.revechat",
"channel": "MOBILE_SDK",
"device_type": "Android",
"language": "bn",
"locale": "",
"branch": "SAKI",
"pop": "Human",
"page_id": "",
"last_visit": "",
"social_user_id": "",
"browser": "ANDROID_SDK",
"browser_version": "",
"profile_pic_url": "",
"email": "[email protected]",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "c646e4dd-98b0-43e9-b117-1b29f2569ce9",
"ip": "202.4.122.50",
"android_device": "Xiaomi-2201117SI",
"android_app_version": "1.0",
"signed_up": 1736239511777,
"country_code": "BD",
"last_contacted": 1736240020837,
"user_category": "lead",
"phone": "01515555555",
"name": "Arif",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1736240004887,
"chatAssignedTime": 0,
"chatAssignedTimeStr": "-",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "ios",
"visitorEmail": "[email protected]",
"visitorUrl": "Mobile Apprevechat.com",
"agentName": "Ahsan",
"lastConversationStartTime": 1738131233687,
"sessionStarted": "29-Jan-25 06:13:53 AM",
"sessionStartedMili": 1738131233687,
"lastConversationEndTime": 1738147094495,
"sessionSEnd": "29-Jan-25 10:38:14 AM",
"sessionSEndMili": 1738147094495,
"lastChatDuration": "04:24:20",
"lastChatFeedback": null,
"chatInfoId": 19902000,
"chatEndedBy": 0,
"visitorIP": "119.148.4.18",
"visitorRID": 29229479,
"channelType": 7,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "123123123",
"chatFirstResponseTime": "00:01:06",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "iOS",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "Mobile App",
"visitorUuid": "4c895917-e741-4283-bd58-e320b975c4fe",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 15191714,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": [],
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:01:06",
"department": "",
"departmentId": 0,
"waitTime": "00:00:00",
"queueTimeOverdue": "NO",
"initiatedBy": 0,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": "",
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: en\nbranch: SAKI\npop: Human\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "1",
"agent_last_message_id": "4267c8d6-f611-26a5-070f-7a8a543e1307",
"city2": "Dhaka",
"gender": "",
"ios_device": "iPhone 11",
"city": "Dhaka",
"timezone": "",
"referral_url": "",
"app_bundle_name": "com.revesdk.revechat",
"channel": "MOBILE_SDK",
"last_seen_message_id": "4267c8d6-f611-26a5-070f-7a8a543e1307",
"device_type": "iOS",
"language": "en",
"locale": "en-BD",
"branch": "SAKI",
"pop": "Human",
"page_id": "",
"last_visit": "",
"social_user_id": "",
"browser": "IOS_SDK",
"browser_version": "",
"profile_pic_url": "",
"email": "[email protected]",
"visit_count": 1,
"ios_app_version": "1.0",
"internal_user_id": "4c895917-e741-4283-bd58-e320b975c4fe",
"ip": "119.148.4.18",
"android_device": "",
"android_app_version": "",
"signed_up": 1738131217604,
"country_code": "BD",
"last_contacted": 1738131634595,
"user_category": "lead",
"phone": "123123123",
"name": "ios",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "repeat",
"days_staying": "67"
},
"chatRequestTime": 1738131233687,
"chatAssignedTime": 0,
"chatAssignedTimeStr": "-",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
}
],
"pageSize": 100,
"totalPage": 18,
"currentPage": 0,
"totalRecord": 1716
}
}All Chats API with Parameters
| Field | Category | Type | Description | Example |
|---|---|---|---|---|
| page_no | optional | Number | The requested page number. | ?page_no=1 |
| date_from | optional | String | Timestamp in milliseconds formatted date is end date of the search criteria. | ?date_from=1747119480000 |
| date_to | optional | String | Timestamp in milliseconds formatted date is end date of the search criteria. | ?date_to=1752389880000 |
| agent_id | optional | Number | Will return results involving this agent id only. | ?agent_id=81830 |
| agent_email_id | optional | String | Will return results involving this agent’s email only. | [email protected] |
| optional | String | Will return results involving this agent’s email only. | [email protected] |
Example with page_no Parameter
curl --location 'https://api.revechat.com/api/chats/8683034?page_no=2' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \
--header 'Cookie: revechatLocaleCookie=en'Example with date_from & date_to Parameter
curl --location 'https://api.revechat.com/api/chats/8683034?date_from=1747119480000&date_to=1752389880000' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \
--header 'Cookie: revechatLocaleCookie=en'Example with agent_id Parameter
curl --location 'https://api.revechat.com/api/chats/8683034?agent_id=81830' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \
--header 'Cookie: revechatLocaleCookie=en'Example with agent_email_id Parameter
curl --location 'https://api.revechat.com/api/chats/8683034?agent_email_id=talha%40revechat.com' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \
--header 'Cookie: revechatLocaleCookie=en'Example CURL with visitorEmail Parameter
curl --location 'https://api.revechat.com/api/chats/8683034?visitorEmail=hamid%40gmail.com' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \
--header 'Cookie: revechatLocaleCookie=en'View Success Response
{
"status": "success",
"message": "successfully fetched chat history!",
"body": {
"content": [
{
"visitorName": "Hamid Khan",
"visitorEmail": "[email protected]",
"visitorUrl": "https://hamid8888.blogspot.com/",
"agentName": "Hamid Qa",
"lastConversationStartTime": 1751871396415,
"sessionStarted": "07-Jul-25 06:56:36 AM",
"sessionStartedMili": 1751871396415,
"lastConversationEndTime": 1751871455160,
"sessionSEnd": "07-Jul-25 06:57:35 AM",
"sessionSEndMili": 1751871455160,
"lastChatDuration": "00:00:58",
"lastChatFeedback": null,
"chatInfoId": 21900114,
"chatEndedBy": 0,
"visitorIP": "202.4.122.50",
"visitorRID": 30592492,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 3,
"isChatTransferred": 0,
"visitorContact": "+88017709948578",
"chatFirstResponseTime": "00:00:00",
"avgResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": "yes",
"agent_message_count": 3,
"visitor_message_count": 0,
"agentId": null,
"chat_message": "\n\nHamid Qa: Welcome to our live chat support! How can I assist you today?\n\n\nVoice call started\n\nrecord: 102af543-735b-48b8-b5c2-581534792bc7.mp3(Recorded Audio)\n\n\n\n",
"callDuration": "00:00:23",
"notes": "",
"records": [
{
"duration": 22,
"size": 435.47,
"name": "audio-conversation.mp3",
"audio": "102af543-735b-48b8-b5c2-581534792bc7.mp3",
"is_deleted": false,
"delete-timestamp": 0
}
],
"visitorPlatform": "Windows 10",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://hamid8888.blogspot.com",
"visitorUuid": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 30591973,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:03",
"queueTimeOverdue": "NO",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "NO",
"callCount": 1,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": null,
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: \nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Hamid Qa\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "2",
"agent_last_message_id": "da0a9905-3663-4d5f-abc4-e91d080826fc",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://www.blogger.com",
"app_bundle_name": "",
"channel": "WEB",
"last_seen_message_id": "25c06287-9cc4-4c06-9910-12aa97d23e9f",
"device_type": "Windows 10",
"language": "",
"locale": "en-US",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://hamid8888.blogspot.com/",
"social_user_id": "",
"browser": "Chrome",
"browser_version": "138.0.0.0",
"profile_pic_url": "",
"email": "[email protected]",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",
"ip": "202.4.122.50",
"last_session_agent_name": "Hamid Qa",
"android_device": "",
"android_app_version": "",
"signed_up": 1751871254109,
"country_code": "BD",
"last_contacted": "1751871254210",
"user_category": "lead",
"phone": "+88017709948578",
"name": "Hamid Khan",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1751871392754,
"chatAssignedTime": 1751871396415,
"chatAssignedTimeStr": "07-Jul-25 06:56:36 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "Hamid Khan",
"visitorEmail": "[email protected]",
"visitorUrl": "https://hamid8888.blogspot.com/",
"agentName": "Hamid Qa",
"lastConversationStartTime": 1751871258240,
"sessionStarted": "07-Jul-25 06:54:18 AM",
"sessionStartedMili": 1751871258240,
"lastConversationEndTime": 1751871324369,
"sessionSEnd": "07-Jul-25 06:55:24 AM",
"sessionSEndMili": 1751871324369,
"lastChatDuration": "00:01:06",
"lastChatFeedback": null,
"chatInfoId": 21900084,
"chatEndedBy": 0,
"visitorIP": "202.4.122.50",
"visitorRID": 30592492,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 2,
"isChatTransferred": 0,
"visitorContact": "+88017709948578",
"chatFirstResponseTime": "00:00:04",
"avgResponseTime": "00:00:04",
"visitorProfilePicUrl": "",
"audioClip": "no",
"agent_message_count": 1,
"visitor_message_count": 1,
"agentId": null,
"chat_message": "\n\n\nHamid Qa: Welcome to our live chat support! How can I assist you today?\n\n\n\n",
"callDuration": "00:00:00",
"notes": "",
"records": [],
"visitorPlatform": "Windows 10",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://hamid8888.blogspot.com",
"visitorUuid": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 30591973,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:04",
"department": "",
"departmentId": 0,
"waitTime": "00:00:04",
"queueTimeOverdue": "NO",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "NO",
"callCount": 0,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": null,
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: \nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Hamid Qa\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "2",
"agent_last_message_id": "da0a9905-3663-4d5f-abc4-e91d080826fc",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://www.blogger.com",
"app_bundle_name": "",
"channel": "WEB",
"last_seen_message_id": "25c06287-9cc4-4c06-9910-12aa97d23e9f",
"device_type": "Windows 10",
"language": "",
"locale": "en-US",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://hamid8888.blogspot.com/",
"social_user_id": "",
"browser": "Chrome",
"browser_version": "138.0.0.0",
"profile_pic_url": "",
"email": "[email protected]",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",
"ip": "202.4.122.50",
"last_session_agent_name": "Hamid Qa",
"android_device": "",
"android_app_version": "",
"signed_up": 1751871254109,
"country_code": "BD",
"last_contacted": "1751871254210",
"user_category": "lead",
"phone": "+88017709948578",
"name": "Hamid Khan",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1751871254100,
"chatAssignedTime": 1751871258240,
"chatAssignedTimeStr": "07-Jul-25 06:54:18 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
}
],
"pageSize": 2,
"totalPage": 1,
"currentPage": 0,
"totalRecord": 2
}
}Example CURL with All Parameters
curl --location 'https://api.revechat.com/api/chats/8683034?agent_id=81830&page_no=1&agent_email_id=talha%40revechat.com&date_from=1747119480000&date_to=1752389880000' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \
--header 'Cookie: revechatLocaleCookie=en'View Success Response
{
"status": "success",
"message": "successfully fetched chat history!",
"body": {
"content": [
{
"visitorName": "Rv Talha",
"visitorEmail": "-",
"visitorUrl": "https://www.facebook.com/104511375772048_378620975026203",
"agentName": "Mohaimin",
"lastConversationStartTime": 1750826425181,
"sessionStarted": "25-Jun-25 04:40:25 AM",
"sessionStartedMili": 1750826425181,
"lastConversationEndTime": 1752031809890,
"sessionSEnd": "09-Jul-25 03:30:09 AM",
"sessionSEndMili": 1752031809890,
"lastChatDuration": "334:49:44",
"lastChatFeedback": null,
"chatInfoId": 21641114,
"chatEndedBy": 2,
"visitorIP": null,
"visitorRID": 30373915,
"channelType": 6,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "334:48:42",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": null,
"visitorCity": "-",
"visitorCountry": "-",
"subChannel": "https://www.facebook.com/104511375772048_378620975026203",
"visitorUuid": "3643586c-42b2-446e-b69f-4b71c0823c8f",
"visitorMediaId": null,
"cartInformation": null,
"visitorID": 16325375,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "334:48:42",
"department": "",
"departmentId": 0,
"waitTime": "00:00:02",
"queueTimeOverdue": "NO",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "NO",
"callCount": null,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"customAttributes": null,
"attributesMap": null,
"chatRequestTime": 1750826422527,
"chatAssignedTime": 1750826425181,
"chatAssignedTimeStr": "25-Jun-25 04:40:25 AM",
"initialResponseTime": "334:48:40",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "Rv Talha",
"visitorEmail": "-",
"visitorUrl": "https://www.facebook.com/104511375772048_378620975026203",
"agentName": "Mohaimin",
"lastConversationStartTime": 1748406608305,
"sessionStarted": "28-May-25 04:30:08 AM",
"sessionStartedMili": 1748406608305,
"lastConversationEndTime": 1750994436367,
"sessionSEnd": "27-Jun-25 03:20:36 AM",
"sessionSEndMili": 1750994436367,
"lastChatDuration": "718:50:28",
"lastChatFeedback": null,
"chatInfoId": 21290663,
"chatEndedBy": 2,
"visitorIP": null,
"visitorRID": 30131290,
"channelType": 6,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": null,
"visitorCity": "-",
"visitorCountry": "-",
"subChannel": "https://www.facebook.com/104511375772048_378620975026203",
"visitorUuid": "ad0af415-e1de-480f-be68-bce950fa6353",
"visitorMediaId": null,
"cartInformation": null,
"visitorID": 16084063,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "01:09:51",
"queueTimeOverdue": "YES",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "NO",
"callCount": null,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"customAttributes": null,
"attributesMap": null,
"chatRequestTime": 1748402416708,
"chatAssignedTime": 1748406608305,
"chatAssignedTimeStr": "28-May-25 04:30:08 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "Mehedi Hasan Mamun",
"visitorEmail": "-",
"visitorUrl": "https://www.facebook.com/104511375772048_378620975026203",
"agentName": "Mohaimin",
"lastConversationStartTime": 1750826647475,
"sessionStarted": "25-Jun-25 04:44:07 AM",
"sessionStartedMili": 1750826647475,
"lastConversationEndTime": 1750826739901,
"sessionSEnd": "25-Jun-25 04:45:39 AM",
"sessionSEndMili": 1750826739901,
"lastChatDuration": "00:01:32",
"lastChatFeedback": null,
"chatInfoId": 21641164,
"chatEndedBy": 2,
"visitorIP": null,
"visitorRID": 30373939,
"channelType": 6,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:30",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": null,
"visitorCity": "-",
"visitorCountry": "-",
"subChannel": "https://www.facebook.com/104511375772048_378620975026203",
"visitorUuid": "aafe6607-e1f2-4c47-85ad-09281346f48e",
"visitorMediaId": null,
"cartInformation": null,
"visitorID": 16325399,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:30",
"department": "",
"departmentId": 0,
"waitTime": "00:00:08",
"queueTimeOverdue": "YES",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "NO",
"callCount": null,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"customAttributes": null,
"attributesMap": null,
"chatRequestTime": 1750826638958,
"chatAssignedTime": 1750826647475,
"chatAssignedTimeStr": "25-Jun-25 04:44:07 AM",
"initialResponseTime": "00:00:21",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "Rv Talha",
"visitorEmail": "-",
"visitorUrl": "https://www.facebook.com/104511375772048_378620975026203",
"agentName": "Mohaimin",
"lastConversationStartTime": 1750826535031,
"sessionStarted": "25-Jun-25 04:42:15 AM",
"sessionStartedMili": 1750826535031,
"lastConversationEndTime": 1750826636696,
"sessionSEnd": "25-Jun-25 04:43:56 AM",
"sessionSEndMili": 1750826636696,
"lastChatDuration": "00:01:41",
"lastChatFeedback": null,
"chatInfoId": 21641133,
"chatEndedBy": 2,
"visitorIP": null,
"visitorRID": 30373925,
"channelType": 6,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:43",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": null,
"visitorCity": "-",
"visitorCountry": "-",
"subChannel": "https://www.facebook.com/104511375772048_378620975026203",
"visitorUuid": "a84c26e7-62d7-4ca6-bd78-7baa50be600b",
"visitorMediaId": null,
"cartInformation": null,
"visitorID": 16325385,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:43",
"department": "",
"departmentId": 0,
"waitTime": "00:00:11",
"queueTimeOverdue": "YES",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "NO",
"callCount": null,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"customAttributes": null,
"attributesMap": null,
"chatRequestTime": 1750826523270,
"chatAssignedTime": 1750826535031,
"chatAssignedTimeStr": "25-Jun-25 04:42:15 AM",
"initialResponseTime": "00:00:31",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "RV Talha",
"visitorEmail": "-",
"visitorUrl": "https://www.facebook.com/104511375772048",
"agentName": "Mohaimin",
"lastConversationStartTime": 1748406628143,
"sessionStarted": "28-May-25 04:30:28 AM",
"sessionStartedMili": 1748406628143,
"lastConversationEndTime": 1748453828732,
"sessionSEnd": "28-May-25 05:37:08 PM",
"sessionSEndMili": 1748453828732,
"lastChatDuration": "13:06:40",
"lastChatFeedback": null,
"chatInfoId": 21291337,
"chatEndedBy": 2,
"visitorIP": null,
"visitorRID": 26553890,
"channelType": 1,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "13:04:38",
"visitorProfilePicUrl": "https://preview.revechat.com/files/1be541b5-c3db-4dd8-b619-32aa90c73429.png",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": null,
"visitorCity": "-",
"visitorCountry": "-",
"subChannel": "https://www.facebook.com/profile.php?id=104511375772048",
"visitorUuid": "c13e41dc-7cc9-4c4d-bc31-07471445af63",
"visitorMediaId": "5999306236838056",
"cartInformation": null,
"visitorID": 12622589,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "13:04:38",
"department": "",
"departmentId": 0,
"waitTime": "00:00:04",
"queueTimeOverdue": "NO",
"initiatedBy": 1,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "NO",
"callCount": null,
"withinBusinessHours": "no",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"customAttributes": "ff: fd\ncity2: Dhaka\nBLood_group: --\nlanguage: \nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nall_products: --\nmwc_user_logged_in: 0\nlast_session_agent_name: Mohaimin \nsaved_ton: --\ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "",
"chat_session_count": "5",
"agent_last_message_id": "b45cdbf1-7a1b-4833-b644-0fdb39ced4f4",
"city2": "Dhaka",
"gender": "",
"BLood_group": "--",
"ios_device": "",
"city": "",
"timezone": "",
"referral_url": "",
"app_bundle_name": "",
"channel": "FACEBOOK",
"last_seen_message_id": "da3fc043-bf1a-94f9-4c4e-e4070b1d4b5b",
"device_type": "",
"language": "",
"locale": "",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "104511375772048",
"last_visit": "https://www.facebook.com/104511375772048",
"social_user_id": "5999306236838056",
"all_products": "--",
"browser": "",
"browser_version": "",
"profile_pic_url": "https://preview.revechat.com/files/1be541b5-c3db-4dd8-b619-32aa90c73429.png",
"mwc_user_logged_in": "0",
"visit_count": 5,
"ios_app_version": "",
"internal_user_id": "c13e41dc-7cc9-4c4d-bc31-07471445af63",
"ip": "",
"last_session_agent_name": "Mohaimin ",
"android_device": "",
"android_app_version": "",
"saved_ton": "--",
"signed_up": 1711994490452,
"country_code": "",
"last_contacted": 1748406623618,
"user_category": "lead",
"name": "RV Talha",
"location": "",
"time": "10:12 AM",
"visitor_type": "repeat",
"days_staying": "67"
},
"chatRequestTime": 1748406623515,
"chatAssignedTime": 1748406628143,
"chatAssignedTimeStr": "28-May-25 04:30:28 AM",
"initialResponseTime": "13:04:34",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "#748b84384",
"visitorEmail": "-",
"visitorUrl": "https://app.revechat.com/static/live-preview/bot-preview-commercial.html",
"agentName": "Mohaimin",
"lastConversationStartTime": 1748080798407,
"sessionStarted": "24-May-25 09:59:58 AM",
"sessionStartedMili": 1748080798407,
"lastConversationEndTime": 1748080882188,
"sessionSEnd": "24-May-25 10:01:22 AM",
"sessionSEndMili": 1748080882188,
"lastChatDuration": "00:01:23",
"lastChatFeedback": null,
"chatInfoId": 21231164,
"chatEndedBy": 2,
"visitorIP": "119.148.4.18",
"visitorRID": 29849900,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Windows 10",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://app.revechat.com",
"visitorUuid": "6cc748b8-afc0-4384-a27b-98a4c2fd6297",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 15805122,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:00",
"queueTimeOverdue": "NO",
"initiatedBy": 0,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: sq\nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Mohaimin \ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "1",
"agent_last_message_id": "4005f6d7-0877-4524-9eb5-df6eacc151cf",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://app.revechat.com",
"app_bundle_name": "",
"channel": "WEB",
"device_type": "Windows 10",
"language": "sq",
"locale": "en-US",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://app.revechat.com/static/live-preview/bot-preview-commercial.html",
"social_user_id": "",
"browser": "Edge",
"browser_version": "135.0.0.0",
"profile_pic_url": "",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "6cc748b8-afc0-4384-a27b-98a4c2fd6297",
"ip": "119.148.4.18",
"last_session_agent_name": "Mohaimin ",
"android_device": "",
"android_app_version": "",
"signed_up": 1745469085562,
"country_code": "BD",
"last_contacted": 1745473405384,
"user_category": "lead",
"name": "#748b84384",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1748080798407,
"chatAssignedTime": 1748080798407,
"chatAssignedTimeStr": "24-May-25 09:59:58 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "#b676f4b57",
"visitorEmail": "-",
"visitorUrl": "https://app.revechat.com/static/live-preview/bot-preview-commercial.html",
"agentName": "Mohaimin",
"lastConversationStartTime": 1748080625540,
"sessionStarted": "24-May-25 09:57:05 AM",
"sessionStartedMili": 1748080625540,
"lastConversationEndTime": 1748080774628,
"sessionSEnd": "24-May-25 09:59:34 AM",
"sessionSEndMili": 1748080774628,
"lastChatDuration": "00:02:29",
"lastChatFeedback": null,
"chatInfoId": 21231120,
"chatEndedBy": 2,
"visitorIP": "202.4.122.50",
"visitorRID": 29937240,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Windows 10",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://app.revechat.com",
"visitorUuid": "6d0b676f-89cb-4b57-8397-907bf8e8adda",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 15891502,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:00",
"queueTimeOverdue": "NO",
"initiatedBy": 0,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: en_us\nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Mohaimin \ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "1",
"agent_last_message_id": "98637001-ce09-4ed3-8d5e-f14662eb5f32",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://app.revechat.com",
"app_bundle_name": "",
"channel": "WEB",
"device_type": "Windows 10",
"language": "en_us",
"locale": "en-US",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://app.revechat.com/static/live-preview/bot-preview-commercial.html",
"social_user_id": "",
"browser": "Chrome",
"browser_version": "136.0.0.0",
"profile_pic_url": "",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "6d0b676f-89cb-4b57-8397-907bf8e8adda",
"ip": "202.4.122.50",
"last_session_agent_name": "Mohaimin ",
"android_device": "",
"android_app_version": "",
"signed_up": 1746436505263,
"country_code": "BD",
"last_contacted": 1746436703292,
"user_category": "lead",
"name": "#b676f4b57",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1748080625540,
"chatAssignedTime": 1748080625540,
"chatAssignedTimeStr": "24-May-25 09:57:05 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "#b2d6a44f1",
"visitorEmail": "-",
"visitorUrl": "https://app.revechat.com/static/live-preview/bot-preview-commercial.html",
"agentName": "Mohaimin",
"lastConversationStartTime": 1747303000859,
"sessionStarted": "15-May-25 09:56:40 AM",
"sessionStartedMili": 1747303000859,
"lastConversationEndTime": 1747303012742,
"sessionSEnd": "15-May-25 09:56:52 AM",
"sessionSEndMili": 1747303012742,
"lastChatDuration": "00:00:11",
"lastChatFeedback": null,
"chatInfoId": 21112890,
"chatEndedBy": 0,
"visitorIP": "85.18.108.6",
"visitorRID": 29938025,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Windows 10",
"visitorCity": "Cesano Boscone",
"visitorCountry": "Italy",
"subChannel": "https://app.revechat.com",
"visitorUuid": "b6cb2d6a-14a2-44f1-b243-c35694604940",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 15892275,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:00",
"queueTimeOverdue": "NO",
"initiatedBy": 0,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: en_us\nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Mohaimin \ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Italy",
"chat_session_count": "1",
"agent_last_message_id": "bf88e839-9bac-4118-ae11-fd958201b5f0",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Cesano Boscone",
"timezone": "+02:00",
"referral_url": "https://app.revechat.com",
"app_bundle_name": "",
"channel": "WEB",
"device_type": "Windows 10",
"language": "en_us",
"locale": "it",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://app.revechat.com/static/live-preview/bot-preview-commercial.html",
"social_user_id": "",
"browser": "Edge",
"browser_version": "136.0.0.0",
"profile_pic_url": "",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "b6cb2d6a-14a2-44f1-b243-c35694604940",
"ip": "85.18.108.6",
"last_session_agent_name": "Mohaimin ",
"android_device": "",
"android_app_version": "",
"signed_up": 1746441481771,
"country_code": "IT",
"last_contacted": 1746457373997,
"user_category": "lead",
"name": "#b2d6a44f1",
"location": "Cesano Boscone, Italy",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1747303000859,
"chatAssignedTime": 1747303000859,
"chatAssignedTimeStr": "15-May-25 09:56:40 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
},
{
"visitorName": "#e123a4b78",
"visitorEmail": "-",
"visitorUrl": "https://app.revechat.com/static/live-preview/bot-preview-commercial.html",
"agentName": "Mohaimin",
"lastConversationStartTime": 1747303006133,
"sessionStarted": "15-May-25 09:56:46 AM",
"sessionStartedMili": 1747303006133,
"lastConversationEndTime": 1747303012738,
"sessionSEnd": "15-May-25 09:56:52 AM",
"sessionSEndMili": 1747303012738,
"lastChatDuration": "00:00:06",
"lastChatFeedback": null,
"chatInfoId": 21112891,
"chatEndedBy": 0,
"visitorIP": "119.15.154.31",
"visitorRID": 29916397,
"channelType": 0,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": 0,
"visitorContact": "-",
"chatFirstResponseTime": "00:00:00",
"visitorProfilePicUrl": "",
"audioClip": null,
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": null,
"chat_message": null,
"callDuration": null,
"notes": "-",
"records": [],
"visitorPlatform": "Mac OS",
"visitorCity": "Dhaka",
"visitorCountry": "Bangladesh",
"subChannel": "https://app.revechat.com",
"visitorUuid": "2d7e123a-52ec-4b78-9049-dd672f07b22f",
"visitorMediaId": "",
"cartInformation": null,
"visitorID": 15870854,
"visitorTotalChat": null,
"visitorTotalViews": null,
"prechatSurveyExtraFields": null,
"postchatSurveyExtraFields": null,
"firstResponseTime": "00:00:00",
"department": "",
"departmentId": 0,
"waitTime": "00:00:00",
"queueTimeOverdue": "NO",
"initiatedBy": 0,
"chatTransferred": "NO",
"chatTransferredBy": "",
"humanHandover": "YES",
"callCount": null,
"withinBusinessHours": "yes",
"tagRemarks": "-",
"agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"customAttributes": "ff: fd\ncity2: Dhaka\nlanguage: en\nbranch: SAKI\nlast_session_agent_id: [email protected]\npop: Human\nmwc_user_logged_in: 0\nlast_session_agent_name: Mohaimin \ntime: 10:12 AM\ndays_staying: 67\n",
"attributesMap": {
"ff": "fd",
"country": "Bangladesh",
"chat_session_count": "1",
"agent_last_message_id": "bcacc71d-16c9-4097-9be3-9c4b062109d4",
"city2": "Dhaka",
"gender": "",
"ios_device": "",
"city": "Dhaka",
"timezone": "+06:00",
"referral_url": "https://app.revechat.com",
"app_bundle_name": "",
"channel": "WEB",
"device_type": "Mac OS",
"language": "en",
"locale": "en-GB",
"branch": "SAKI",
"last_session_agent_id": "[email protected]",
"pop": "Human",
"page_id": "",
"last_visit": "https://app.revechat.com/static/live-preview/bot-preview-commercial.html",
"social_user_id": "",
"browser": "Chrome",
"browser_version": "135.0.0.0",
"profile_pic_url": "",
"mwc_user_logged_in": "0",
"visit_count": 1,
"ios_app_version": "",
"internal_user_id": "2d7e123a-52ec-4b78-9049-dd672f07b22f",
"ip": "119.15.154.31",
"last_session_agent_name": "Mohaimin ",
"android_device": "",
"android_app_version": "",
"signed_up": 1746238938732,
"country_code": "BD",
"last_contacted": 1746238938668,
"user_category": "lead",
"name": "#e123a4b78",
"location": "Dhaka, Bangladesh",
"time": "10:12 AM",
"visitor_type": "new",
"days_staying": "67"
},
"chatRequestTime": 1747303006133,
"chatAssignedTime": 1747303006133,
"chatAssignedTimeStr": "15-May-25 09:56:46 AM",
"initialResponseTime": "00:00:00",
"sentiment": null,
"snoozeDuration": "00:00:00"
}
],
"pageSize": 9,
"totalPage": 1,
"currentPage": 0,
"totalRecord": 9
}
}Get a single chat details
To access a single chat details you need to use the below CURL replacing {account_id} from your account and the {chatInfoId} of that particular chat.
curl --location -g 'https://api.revechat.com/api/chats/{account_id}/{chatInfoId}' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOAiIAAAAAAAAAAAAAA'Example:
curl --location 'https://api.revechat.com/api/chats/8683034/21641114' \
--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \
--header 'Cookie: revechatLocaleCookie=en'Single Chat API with Parameters
| Field | Category | Type | Description | Example |
|---|---|---|---|---|
| chatInfoId | required | Number | The id of the chat. | /{chatInfoId} |
View Success Parameter Here
{
"status": "success",
"message": "successfully fetched chat history!",
"body": {
"visitorName": "Rv Talha",
"visitorEmail": null,
"visitorUrl": null,
"agentName": "Mohaimin",
"lastConversationStartTime": 1750826425181,
"lastConversationEndTime": 1752031809890,
"lastChatDuration": "334:49:44",
"lastChatFeedback": "-",
"chatInfoId": 21641114,
"chatEndedBy": 2,
"visitorIP": null,
"visitorRID": 30373915,
"channelType": 6,
"chatTagDtos": null,
"chatCount": 0,
"isChatTransferred": -1,
"visitorContact": null,
"chatFirstResponseTime": "334:48:42",
"agent_message_count": 0,
"visitor_message_count": 0,
"agentId": 81830,
"chat_message": null,
"callDuration": null,
"notes": null,
"records": [
{
"id": 263248878,
"chatInfoId": 21641114,
"visitorId": 16325375,
"agentId": 81830,
"messagingType": "formCard",
"chatMessageDTO": {
"dir": 1,
"ts": 1752031809966,
"messageId": "8f508016-7818-4647-afdb-7af658eb23ac",
"senderName": "RV Talha",
"submittedTimestamp": 0,
"VName": "RV Talha",
"form_card": {
"formType": "post_chat_form",
"submittedTimestamp": 1752031809966,
"submitted": false,
"formName": "Post chat form",
"formFields": []
},
"isPageAdmin": false,
"isEdited": false,
"isHidden": false,
"isLiked": false,
"isDeleted": false,
"isTriggeredMsg": false
},
"created": 1752031809969
},
{
"id": 263248877,
"chatInfoId": 21641114,
"visitorId": 16325375,
"agentId": 81830,
"messagingType": "notification",
"chatMessageDTO": {
"dir": 1,
"ts": 1752031809950,
"messageId": "a00206a5-3c1d-4bbc-9731-09e14646c00a",
"submittedTimestamp": 0,
"notification": {
"message": "This chat session has been closed due to long period of unavailability.",
"type": "auto_resolve_message",
"status": 1,
"messageId": "a00206a5-3c1d-4bbc-9731-09e14646c00a",
"chatEndedBy": 2,
"chatStartTime": 0
},
"isPageAdmin": false,
"isEdited": false,
"isHidden": false,
"isLiked": false,
"isDeleted": false,
"isTriggeredMsg": false
},
"created": 1752031809951
},
{
"id": 263248876,
"chatInfoId": 21641114,
"visitorId": 16325375,
"agentId": 81830,
"messagingType": "chat",
"chatMessageDTO": {
"deliveryStatus": "RECEIVED",
"chat": "This chat session has been closed due to long period of unavailability.",
"dir": 0,
"ts": 1752031809890,
"messageId": "d94aab5e-71e3-486c-b782-eb8ffbd6d9b6",
"senderName": "Mohaimin ",
"senderPhoto": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"submittedTimestamp": 0,
"VName": "RV Talha",
"AName": "Mohaimin",
"isPageAdmin": false,
"isEdited": false,
"isHidden": false,
"isLiked": false,
"isDeleted": false,
"isTriggeredMsg": false
},
"created": 1752031809906
},
{
"id": 263248677,
"chatInfoId": 21641114,
"visitorId": 16325375,
"agentId": 81830,
"messagingType": "chat",
"chatMessageDTO": {
"deliveryStatus": "DELIVERED",
"chat": "hhh",
"groupId": "27f7f66a-4cd1-ee7c-a2c8-4ec04571e262",
"dir": 0,
"ts": 1752031745230,
"messageId": "ba61beff-ff65-edff-56ed-ade02c66cd12",
"senderName": "Mohaimin ",
"senderPhoto": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"submittedTimestamp": 0,
"VName": "RV Talha",
"AName": "Mohaimin",
"isPageAdmin": false,
"isEdited": false,
"isHidden": false,
"isLiked": false,
"isDeleted": false,
"isTriggeredMsg": false
},
"created": 1752031745331
},
{
"id": 263248676,
"chatInfoId": 21641114,
"visitorId": 16325375,
"agentId": 81830,
"messagingType": "file",
"chatMessageDTO": {
"deliveryStatus": "DELIVERED",
"groupId": "27f7f66a-4cd1-ee7c-a2c8-4ec04571e262",
"dir": 0,
"ts": 1752031745229,
"messageId": "fa8446ea-930e-d103-baa1-b8767ee82b07",
"senderName": "Mohaimin ",
"senderPhoto": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",
"submittedTimestamp": 0,
"VName": "RV Talha",
"AName": "Mohaimin",
"file": {
"image": "7af8cd1b-4e83-41b2-8758-e4b560e0b94c.mp3",
"size": 716.4501953125,
"name": "file_example_MP3_700KB.mp3",
"type": "audio/mpeg",
"duration": 42
},
"isPageAdmin": false,
"isEdited": false,
"isHidden": false,
"isLiked": false,
"isDeleted": false,
"isTriggeredMsg": false
},
"created": 1752031745235
},
{
"id": 261086384,
"chatInfoId": 21641114,
"visitorId": 16325375,
"agentId": 81830,
"messagingType": "facebook-comment-private-reply",
"chatMessageDTO": {
"dir": 0,
"ts": 1750826447787,
"messageId": "faf11f5e-e128-4881-8f0e-cd90655c7fb5",
"submittedTimestamp": 0,
"VName": "RV Talha",
"facebook-comment-private-reply": {
"commented_message": "Hey",
"replied_message": "WTF",
"comment_id": "378620975026203_1980759092732985"
},
"isPageAdmin": false,
"isEdited": false,
"isHidden": false,
"isLiked": false,
"isDeleted": false,
"isTriggeredMsg": false
},
"created": 1750826447787
},
{
"id": 261086325,
"chatInfoId": 21641114,
"visitorId": 16325375,
"agentId": 81830,
"messagingType": "notification",
"chatMessageDTO": {
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}Any questions? Please email us at [email protected]
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