What is Wize AI Agent ?

Wize AI Agent is an AI-powered customer engagement and automation solution that helps businesses understand customer inquiries, retrieve information from connected systems, and respond intelligently across chat channels.

Using configured instructions, business knowledge, connected tools, and workflow automation, Wize AI Agent can handle customer questions, perform actions, and assist with support processes without requiring human intervention for every interaction.

When to Use Wize AI Agent 

Use Wize AI Agent when you want to automate customer conversations that require more than a fixed chatbot flow. It is useful when your AI needs to understand the customer’s message, check business information, use connected tools, follow instructions, and decide the next action.

You can use Wize AI Agent for:

• Answering product, pricing, delivery, refund, and policy questions
• Checking inventory or order-related data from connected systems
• Guiding customers through product selection or purchase decisions
• Collecting customer information before passing the chat to a human agent
• Routing complex requests to the right support path
• Automating repetitive support questions across chat channels

What You Can Build with Wize AI Agent

With Wize AI Agent, you can build different types of automated support workflows based on your business needs. For example:

• An e-commerce AI Agent that answers product questions and checks stock availability
• A support AI Agent that answers FAQs from your knowledge base
• A lead qualification AI Agent that collects customer details and routes qualified leads
• A booking assistant that helps customers schedule appointments or demos
• A human handover workflow that transfers customers to live agents when needed
• A multi-agent workflow where different AI Agents handle different product categories or departments

This will also create a natural connection with your later articles, especially Google Sheets, Conditions, and Multiple AI Agents.

How Wize AI Agent works

When a customer sends a message, Wize Agent analyzes the request, gathers relevant information from available data sources and integrations, follows your business rules, and generates an appropriate response. 

One of the key aspects of its configuration is that it can also trigger workflows and perform actions such as product purchase to help resolve all customer requests.

A Wize AI Agent workflow usually includes three main parts:

1. Trigger: The trigger defines when the workflow starts. For example, the workflow can start when a customer sends a chat message/ when a webhook is called, or when another workflow executes it.
2. AI Agent node: The AI Agent node receives the customer message, processes it using the selected AI provider and model, and generates a response based on the instructions provided in the prompt.
3. Response node: The response node sends the AI-generated answer back to the customer through the selected chat channel.

📌 Note: You can also add other workflow nodes such as conditions, attributes, APIs, code, sub-workflows, knowledge base, Shopify, Google Sheets, or human handover, depending on your automation requirements.

Wize AI Agent includes a visual drag-and-drop workflow builder that enables teams to design automated support journeys, connect external tools, and create AI-powered workflows without writing code. 

This allows businesses to automate both simple inquiries and more complex customer service processes while maintaining consistent and accurate responses.

Next Step

Now that you understand what Wize AI Agent is and how it works, the next step is to create your first AI Agent workflow. 👉 Continue to: Create Your First Wize AI Agent