How to use Shortcuts
- September 28, 2025
- 1 mins read
Table of Content
Enhance your agents’ productivity and streamline operations by using Inbox shortcuts. These shortcuts are designed to simplify tasks, saving valuable time and effort.
These will empower you to navigate our platform with ease, making every interaction more efficient while you’re dealing with customers. Elevate your workflow, accomplish tasks seamlessly, and embrace a new level of productivity with our shortcuts.
To access the Shortcut menu, simply press the following keystrokes:
Ctrl+/to open the shortcut menu- Or,
Ctrl+0to open profile menu and navigate to shortcuts.
Inbox Navigation
Go to navigations are targeted to selected with Alt buttons.
| Action | Shortcuts |
|---|---|
| Hide/Expand Left Menu | [ |
| Hide/Expand Right Menu | ] |
| Engaged Folder | Alt+1 |
| Queue | Alt+2 |
| Agent’s Chat | Alt+3 |
| Chat History | Alt+4 |
| Online Visitors | Alt+5 |
| Previous Conversation (Applicable for Engaged, Queued, Agent’s chat folders) | Alt+↑ |
| Next Conversation (Applicable for Engaged, Queued, Agent’s chat folders) | Alt+↓ |
Conversation
Adding items are targeted to selected with Shift buttons.
| Action | Shortcuts |
|---|---|
| Canned Message | # |
| Send Appointment / Calendar | Alt+Shift+A |
| Add Emoji | Alt+Shift+E |
| Add Photos | Alt+Shift+G |
| Add Docs | Alt+Shift+D |
| Add Files | Alt+Shift+F |
| Start Recording | Alt+Shift+V |
| Start Conversation / Take Over Bot Conversation | Enter |
| Send Reply | Ctrl+Enter |
| Add Assignee / Change Assignee | Shift+A |
Editor Shortcuts
Editor items are targeted to selected with Ctrl buttons and with regular conventions
| Action | Shortcuts |
|---|---|
| Bold | Ctrl+B |
| Italic | Ctrl+I |
| Underline | Ctrl+U |
| Strikethrough | Ctrl+Shift+S |
| Subscript | Ctrl+G |
| Superscript | Ctrl+H |
| Code / Monospace | Ctrl+O |
| Bullet List | Ctrl+Shift+8 |
| Number List | Ctrl+Shift+9 |
| Align Left | Ctrl+L |
| Align Center | Ctrl+E |
| Align Right | Ctrl+R |
| Justify | Ctrl+J |
| Headings 1 | Alt+Shift+1 |
| Headings 2 | Alt+Shift+2 |
| Headings 3 | Alt+Shift+3 |
| Headings 4 | Alt+Shift+3 |
| Headings 5 | Alt+Shift+4 |
| Headings 6 | Alt+Shift+5 |
| Paragraph / Regular / Normal | Alt+Shift+7 |
| Blockquote | Ctrl+Q |
| Insert Link | Ctrl+K |
| Line Break | Shift+Enter |
| Paragraph Break | Enter |
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