FAQ

Through this component you can train the bot in FAQ. This is the bot design which is not part of the bot flow. Thus, it gives you the opportunity to design unrelated components in better way.

How To Create FAQs

• Click the “Add FAQ” button. A pop-up will appear. There users have to provide a name and select the response type from the drop-down. Users can either select a node or a custom message as a response. If node type is selected, later users need to select the specific node as well.
• If user selects custom response, then they have to provide the response message to show the visitor.
• After clicking the “Create FAQ” button, users will enter the details panel. Here he can provide the variation of the main FAQ question as intent. Therefore if the visitor asks any of the questions system will trigger the response.
• Within the same FAQ, depending on the visitor’s question if the response varies, users can create specific response based on the keyword. Suppose an e-commerce shop has various physical store locations. User can create a single FAQ. Under that, based on the location keyword, user can create multiple responses.