Widget Features

This is the panel that gives administrator to give further option to customize the system.

Chat Widget Features

• Voice Call

• Video Call

• Disable Visitor's Camera

• Screen Sharing

• Co Browsing

Bot Navigation Features

• Human Handover

• Direct Voice Call with Agent

• Direct Video Call with Agent

Other Features

• Queuing

• Chat Acceptance Time

• Average Queue Time

• Sneak Peek

• Email Chat Conversation

• Email Chat Transcript

• Print Chat Conversation

• Chat auto accept

• Disable Agent Logout for Ongoing Chats: If this feature is enabled, agents won't be able to logout when chats are ongoing.

Any questions? Please email us at [e-mail] or scan to chat with us.