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Chat Overview

This graph presents the summary of Total chat, in comparison with offline message and missed chat.

Call and Co-Browsing

This report is the summary representation of feature uses.

• Total voice chat of agents with users
• Total video chat of agents with users
• Total Co-browsing of agents with users
• Total screen sharing of agents with users

Chat Metrics

This report gives presentation of

• Avg. response time of agents
• Chat duration with agents
• Users waiting time in the queue.

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