Summary

See how your customers and agents are doing, take effective decisions and improve your service instantly.

Chat Overview

This graph presents the summary of Total chat, in comparison with offline message and missed chat.

Call and Co-Browsing

This report is the summary representation of feature uses.

  • Total voice chat of agents with users
  • Total video chat of agents with users
  • Total Co-browsing of agents with users
  • Total screen sharing of agents with users

Chat Metrics

This report gives presentation of

  • Avg. response time of agents
  • Chat duration with agents
  • Users waiting time in the queue.

Any questions? Please email us at support@revechat.com

Any questions? Please email us at support@revechat.com