Managing customer communication across social platforms is a vital aspect of every business. Instagram is one of the popular messaging channels preferred by both consumers and businesses. Hence, having a communication strategy that is omni-channel help is not missing out on any messages or comments on Facebook.
Have a look at the Instagram guideline on setting up the Business Account. Remember to choose the business account and not the creator account.
To integrate your Instagram account with REVE Chat omni-channel platform, you need to ensure that you have followed the above-mentioned requirements before integration.
Selecting the account will show you the list of Instagram Business account connect with the associated Facebook account. Choose the Instagram Business Account that you want to integrate with REVE Chat.
After choosing, you need to select the Facebook page that is connected with that Instagram Business account.
Once done, you have to allow all the permissions for the integration between Facebook and REVE Chat.
That’s it, you have connected your REVE Chat account with your Instagram Business account! Now, you can start receiving Instagram and Facebook messages.
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