Configuration

Default Fall Back

This is the default answer the bot give when the bot doesn’t understand a question. You can also set after how many try by customer the bot will give the default answer.

Triggering fall back

This fallback response will be triggered based on the number of fallback triggering.

Repeated Queries

This fallback response will be triggered based repetitions of same intention.

Satisfaction Survey Idle Time

This fallback response will be triggered based on idle time.

Sentiment Survey Flow

This fallback response will be triggered if the bot detects emotions.

Untrained

This contains the list of fallback phrases that is yet to trained and you can train the bot from here.

Trained

This contains the list of fallback phrases that is trained to the bot.

Any questions? Please email us at [email protected]