Daily Agent Performance

It shows agent daily performance on various parameters like Available and engaged time, average chat duration, Max chat duration, response time, missed chat, busy mode count & so on.

Hourly Agent Performance

It shows hourly break down of each agent performance. Hourly performance measured by their number of chats, Feedback score, Response time, Duration of chat.

Daily Group Performance

It shows agent daily performance on various parameters like Available Time, engaged time, average chat duration, Max chat duration, response time, missed chat, Busy mode count and so on.

Traffic Analysis Report

Traffic Analysis shows the analytical data on visitor. It shows details information and their trend an analytical format.

First Response Time

It shows 1st response time break down to groups like 0-5s, 6-10s, 11-30s.

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