Enterprise Report
Daily Agent Performance
It shows agent daily performance on various parameters like Available and engaged time, average chat duration, Max chat duration, response time, missed chat, busy mode count & so on.
Hourly Agent Performance
It shows hourly break down of each agent performance. Hourly performance measured by their number of chats, Feedback score, Response time, Duration of chat.
Group Performance
It shows agent daily performance on various parameters like Available Time, engaged time, average chat duration, Max chat duration, response time, missed chat, Busy mode count and so on.
Traffic Analysis Report
Traffic Analysis shows the analytical data on visitor. It shows details information and their trend an analytical format.
First Response Time
It shows 1st response time break down to groups like 0-5s, 6-10s, 11-30s.
Any questions? Please email us at support@revechat.com
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