This section allows administrative users to customize the message as per business need and how they want to interact with the users.

• Welcome Message: It will be displayed to the user before starting of the chat.
• Queuing Message: When all agents are engaged with other customers and customer moves to queue, then this message will show.
• Waiting Message: The message when customer is waiting to chat with the agent.
• Busy Message: This message will show when agents are busy and partner wants to enable offline message before the customer leaves.

Any questions? Please email us at [email protected]