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This article explains how tickets can can be created from REVE Chat ticketing system.
How a ticket is created in REVE Chat Ticketing?
Create a ticket manually
From any of the ticketing page, your agents and admins can create ticket simply by clicking on the 'Create Ticket' button.
To create a ticket you need to fill up the below necessary fields:
To create a ticket you must add subject to the ticket.
It will be the subject of the ticket and it cannot be changed once created.
To create tickets you you need to add the details of the ticket in description field. You can write the details, add some attachment, add links, and emoji to send to your customer.
You can not add attachments more than 10 MB.
Assignee is the person / agent who is responsible for a ticket. You need to assign one agent to maintain a ticket. However, one agent can be added in multiple tickets work parallelly.
You can only add assignee from one of the agents of REVE Chat, not an external members.
To work more efficiently on the tickets, you can Add Tags to your tickets. You will get previously created active tags in the suggestion, or create tags on the fly.
If a previously created tag is disabled by an admin, agents can not create the same tag they need to ask admin to enable that tag.
Recipient Phone Number
This is an optional field, if you want your visitors' profile to be updated and get back to them any time.
Ticket from Chat History
Any questions? Please email us at [email protected]