Bot Builder

An administrative user can build and/configure a chat bot from scratch or create a bot from existing templates with this module. The bot component here will help the user to create a Natural Language Processing (NLP) and Machine Learning bot with zero coding. These components are described in the following pages.

Path

This section shows the chat flow of the current bot that represents-

• Create new nodes

• Different nodes’ summary

• Action button’s directed node

• Error warning of the node to correct the direction or issues

Response

Represent each of the nodes’ details that includes different action areas and detail action that the node will direct to a user. Each node carries out some defined action based on the need for the business.

API

This component is used to connect with various internal and external systems through APIs. For an example you are creating a Chatbot which requires OTP validation at some points. You can directly put the SMS API information like method, endpoints, parameters etc in the flow where you need it and it will interact accordingly with that system. Using this feature you can easily plug and play any API wherever required.

O-Auth

This function can be used to call an API configured inside the bot wherever needed. So that by defining one API only once, it can be reused throughout the bot.

Email

Admin can send email to visitor based on their requested data or just as a confirmation.

Preview Bot

Through test bed you can check your bot immediately. It helps enormously for bot building and modification.

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