Connecting with your customers has become easier with ‘Proactive Chat’. It lets you reach to the website visitors for offering instant help even before they ask a question.
How to send proactive chat invitations?
- Click on the ‘Chat Window’ section on your REVE Chat dashboard
- In the ‘Chat Window’ section, you will be able to see the list of online visitors with their personal details in real-time.
- Click on the specific visitor to whom you want to send the chat invitation. After clicking on a specific website visitor, one pop up window will appear asking if you want to initiate a proactive chat. Clicking on ‘Yes’ will send a chat request to the website visitor.
- In your chat panel you can type your message and directly chat with that website visitor.