The ‘Chat History‘ under ‘Reporting & analysis’ section will help you to get an idea about the quality of the overall support service.
‘Chat History’ offers the below mentioned information:
- Visitor’s name
- Visitor’s email
- The date of initiated chat
- Agent name
- Duration of each chat session
- Detailed conversation history
Download and print chat reports
You can also download the detailed chat reports in PDF, Excel formats by clicking on the ‘PDF’ and ‘Excel’ buttons placed just under the ‘Detail Chat’ heading. To print the chat reports, click on ‘Print’ button.