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Detailed Chat Reports

The ‘Chat History‘ under ‘Reporting & analysis’ section will help you to get an idea about the quality of the overall support service. 

‘Chat History’ offers the below mentioned information:

  1. Visitor’s name
  2. Visitor’s email
  3. The date of initiated chat
  4. Agent name
  5. Duration of each chat session
  6. Detailed conversation history

REVE Chat- Total Chat History

 

Download and print chat reports

You can also download the detailed chat reports in PDF, Excel formats by clicking on the ‘PDF’ and ‘Excel’ buttons placed just under the ‘Detail Chat’ heading. To print the chat reports, click on ‘Print’ button. 

REVE Chat-Download and Print Chat History

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