REVE Chat’s ‘Auto Trigger’ allows to send automatic chat invitations to the website visitors after a certain time. These are some messages that are automatically pushed after a pre-defined time to the website visitors for initiating a chat session. In this case, you don’t need to send chat invitations to customers manually, it will be completely automated.
How to set the Auto Trigger?
Login to REVE Chat dashboard, go to ‘Customization’ and next select ‘Auto Trigger’.
Next click on ‘Add Trigger’. Here you need to provide the below mentioned information. For example, you want to create a trigger for your ‘Pricing’ page.
Trigger Name: Here you need to mention the exact trigger name. Let’s say, ‘Pricing page trigger’ will be our ‘Trigger Name’.
Welcome Message: Enter the personalized welcome message of your choice. Here it will be ‘Hi, Thanks for visiting us. May I assist you regarding pricing?’
Type of Trigger: Next, you need to select the type of trigger. Here you have 4 options to choose from. Let’s select ‘Time Based’.
Seconds: You need to set the exact time after which the automated message will be sent. Finally, click on the ‘Create Trigger’ button to save your changes.
Here you will see our newly added ‘Pricing page trigger’ under ‘Trigger Name’. Any time you can edit or delete a specific trigger by clicking on the ‘Edit’ and ‘Delete’ symbols placed in the same row under ‘Action’.
‘Auto Trigger’ allows you to personalize your customer support service. If you have any queries or suggestions regarding this, please feel free to post in the ‘Comments’ section.