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Configuration: Auto Trigger

REVE Chat’s ‘Auto Trigger’ allows to send automatic chat invitations to the website visitors after a certain time. These are some messages that are automatically pushed after a pre-defined time to the website visitors for initiating a chat session. In this case, you don’t need to send chat invitations to customers manually, it will be completely automated.

 

How to set the Auto Trigger?

  • Login to REVE Chat dashboard, go to ‘Customization’ and next select ‘Auto Trigger’.

 

auto-trigger-step1

 

  • Next click on ‘Add Trigger’. Here you need to provide the below mentioned information. For example, you want to create a trigger for your ‘Pricing’ page.

 

  1. Trigger Name: Here you need to mention the exact trigger name. Let’s say, ‘Pricing page trigger’ will be our ‘Trigger Name.

  2. Welcome Message: Enter the personalized welcome message of your choice. Here it will be ‘Hi, Thanks for visiting us. May I assist you regarding pricing?’

  3. Type of Trigger: Next, you need to select the type of trigger. Here you have 4 options to choose from. Let’s select Time Based’.

  4. Seconds: You need to set the exact time after which the automated message will be sent. Finally, click on the ‘Create Trigger’ button to save your changes.

 

auto-trigger-step2

 

  • Here you will see our newly added ‘Pricing page trigger’ under ‘Trigger Name’.  Any time you can edit or delete a specific trigger by clicking on the ‘Edit’ and ‘Delete’ symbols placed in the same row under ‘Action’.

 

auto-trigger-step3

 

Auto Trigger’ allows you to personalize your customer support service. If you have any queries or suggestions regarding this, please feel free to post in the ‘Comments’ section.

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