‘Agent Login Report’ is available under ‘Reporting & Analytics’ section. It includes:
Date of login
Login time duration
You can filter the details by a specific agent’ and time span.
Download and print reports:
You can also download the agent login report in PDF, Excel formats by clicking on the ‘PDF’ and ‘Excel’ buttons placed just under ‘Agent Login Report’ heading. To get printed reports, click on ‘Print’ button.