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Detailed Chat Reports

The ‘Chat History‘ under ‘Reporting & analysis’ section will help you to get an idea about the quality of the overall support service.  ‘Chat History’ offers the below mentioned information: Visitor’s name Visitor’s email The date of initiated chat Agent name Duration of each chat session Detailed conversation history   Download and print chat reports You can […]

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Agent Analytics

Through ‘Agent Analytics’ you will get detailed information about your agents’ last login details, total successful chats, customer ratings and the specific roles assigned to them. ‘Agent Analytics’ is available under ‘Reporting & Analytics’ section.  Download and print reports: You can also download the whole report in PDF, Excel formats by clicking on the ‘PDF’ […]

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Managing agent accounts

In a live chat license, the most basic role is hold by the ‘Agent’. Creating agent accounts lets you track your agents’ day to day activities and helps you to get an idea about their overall performances. To get started with creating agent accounts, follow the below mentioned steps: Setting up an agent account You […]

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