Introducing a new way to guide your customers and provide real time support with Co-browsing
Collaborate with your customers by sharing their screen in real time with co-browsing and live chat, without any extra downloads to deliver a better in-person experience.
Guide customers about financial services remotely anywhere with screen sharing. It enables better understanding to customers by sharing the screen with the support agents.
Provide virtual support to your customers to simplify the complex banking procedure with voice and video chat for real time support assistance.
Deliver secured live chat conversations with 256 bytes compliance and other security protocols that ensures complete data security shared during chat conversations.
Live chat apps to support customers through your website and apps
Canned responses are ready to use answers that help in handling multiple chats and facilitates faster responses. Live support tool increases the efficiency of service reps by automated routing and delivers better banking support.
Reach customers across multiple channels and engage with personalized and contextual experiences. Experience better business results with personal communication with customers.
Live chat provides instant solutions for banking and financial queries with the help of live engagement tools like video chat, co-browsing in order to deliver better customer service.
Route all the incoming chat requests to the right agents for quick and effective customer engagement. The chat requests are queued setting a specific time to notify the customer not to leave the site.
Connect your customers to the right departments for meeting the financial needs of the customers effectively. Provide immediate answers to the finance related queries by adequate department management reduces resolution time.
Guide your website visitors and customers by triggering the right messages and timely messages while they are inside the portal. Send personalized messages to engage your customers better to deliver a better customer experience.
Integrate REVE Chat’s live chat SDK with your iOS and Android mobile apps to offer live chat assistance for all banking and financial queries. Enable your support team to send and receive messages in your mobile application.
REVE Chat’s robust API allows you to easily integrate with Integrate your business apps with REVE Chat using the REST API and SDKs. Supplement chat or messaging inside your apps to provide live chat support to your customers.
Customize your live chat to match your website design. Give some friendly touch by adding your company greeting messages. Tailor the chat forms to collect the financial requirements from the visitors.
Allow your website visitors to comment on their overall customer experience, as well as rate the quality of financial and banking services they received from the agent they chatted with, at the end of each chat conversation.
Get in touch with your customers instantly and guide them in quick decision making. Face to face video helps in personalizing the chats and save customers from dropping out.
REVE Chat’s meets the industry requirements with enterprise-grade security protocols include PCI complaint forms, to credit card masking, SSL/TLS encryption, and GDPR security in order to safeguard all your data.
Give your customers a digital customer experience by balancing your support assistance with live engagement tools, without missing out human touch. Provide your customers with the right customer engagement platform and improve CX.