Introducing a new way to guide your customers and provide real time support with Co-browsing
Analyze customer profiles to reach out to your prospects on your e-commerce website in real time and improve sales conversions with live chat.
Advise your customers through voice and video chat to make quick decisions for customers to make a successful purchase. Good customer service makes good sales.
Using co-browsing for e-commerce and retail allows customers and agents to interact simultaneously on the same page giving the customer more in-store experience.
With omni channel messaging, you can deliver a superior service experience on various channels in your strategy and ensure that your customers get assistance over their preferred channel.
Live chat apps to support customers through your website and apps
Live chat assures multiple chat handling and less wait time, it has less perceived risk. Engage customers with live support chat software, making it easier for your e-commerce first-time customers into repeat buyers.
Save your carts by proactively engaging your customers with live chat. Track your website visitor and customers activity with real time visitor monitoring, and proactively trigger right personalized message. It reduces cart abandonment significantly.
With live chat, resolve your customer’s problem right as they appear in one touch. Combine other live engagement tools such as co-browsing, video chat to improve the chances of sales with effective solutions.
Acquire more customers with Facebook messenger to grow your e-commerce business. Deliver better social support and engage your customers with Facebook messenger
Mapping your visitor’s journey helps to gain a better understanding of the buying experience from the customer’s perspective by combining the pain points of the customers and acting to specific requirements.
Direct all the incoming chat requests automatically to the dedicated support agents and instantly engage them. In case the agents are busy, the chat requests are queued, and are attended once the wait time is over.
Add internal comments about your customer conversation simplifies the follow-up for the sales support process. Help your team members to deliver better customer engagement and more sales conversion.
Trigger right messages to your website visitors and customers at right time. Based on the buying journey, send personalized messages to guide through a seamless checkout process.
Raise your brand awareness by customizing your live chat widget that matches your e-commerce website. Create a consistent and professional image that appeals to the customers and engages them for sales conversion.
Gain customer loyalty for your brand with personalized chat conversations and live customer engagement tools. Try to exceed your customer’s expectations by always acknowledging him as an individual to develop lasting relationships.
Acquire more leads by integrating live chat and real time website analytics. Interact with every visitor on your website by proactive chat and nudge them towards conversions.
Live chat allows you to handle multiple chats at the same time, reduces the average response time and improves customer satisfaction level. Save time by using canned responses to send instant answer to the frequently asked questions by customers.
Set and send personalized chat greetings to welcome your customers and assist them throughout their buying journey. Boost your e-commerce sales with the right and timely messages.