There are times when your website visitors may get confused and need instant help. Enable them to live chat, initiate voice calls and video chat with the support agents free of cost from the chat window itself.
Queuing provides information to your website visitors regarding their waiting time in the chat queue and set accurate response time expectations.
It enables you to set a limit on the total number of concurrent chats one agent can have at a time. By this you can make sure that the support agents don’t get overloaded with too many chat requests.
Have you ever wanted to live chat with your Facebook fan page visitors? ‘Facebook Chat’ offers an additional way to reach to your potential clients who visit your Facebook company page. All you need is a REVE Chat account and your company page on Facebook.
Now track and monitor website visitors and get detailed information about their past visits, pages they have viewed, total number of chats have been initiated and many more.
You can monitor the key metrics and optimize the whole process for both of your support agents and website visitors.
There are times when your customers face problems and wish to talk to a live person on your website for assistance but the thought of getting the real-time assistance through live chat does not come in their mind. ‘Proactive Chat’ will help in such scenarios.
Save replies as canned responses to the most common questions asked by your customers. It will not only shorten your response time but also eliminate typo errors. Canned response allows you to type the reply once, save it and then reuse it during live chat sessions with just a few keystrokes.
