This feature allows a company to chat with their Facebook page visitor’s right from live chat dashboard hence providing multi-channel support. Customers get the solution of their issues right there on social media instead of traditional channels, hence the customer experience is better.
Customer engagement boosts when they see that they can communicate with the company even on their favourite channels. People tend to interact more about their issues and hence more queries. It also helps in getting more sales prospects.
For Facebook chat integration, login to your REVE Chat dashboard and select ‘Facebook Messaging’ under ‘Customization’. To connect REVE Chat with your Facebook company page, next click on ‘Connect your Facebook Page’ button.
Here you will be redirected to your Facebook account. Provide your registered ‘Email or Phone’ number and ‘Password’ to login.
Next, go back to your REVE Chat dashboard. Once you login to your Facebook account, all of the added pages under the same Facebook account will be shown there. For example, here you can see 2 existing pages: ‘Lets help’ and ‘Look good’. To add REVE Chat on any of these pages, click on the ‘Subscribe’ button. Here I am adding REVE Chat on ‘Lets help’ page.
That’s it! REVE Chat is successfully integrated with your ‘Lets help’ company Facebook page. Any time you can remove REVE Chat from that page by click on the ‘Cancel Subscription’ Button.
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