Facebook Messaging

This feature would be helpful for companies who have high traffic on their Facebook company page. There would be certain customers who would want the support on social media rather than traditional channels. They may like to chat Facebook Messenger regarding their issue.

Social Customer Support

This feature allows a company to chat with their facebook page visitors right from live chat dashboard hence providing multi-channel support. Customers get the solution of their issues right there on social media instead of traditional channels, hence the customer experience is better.

Better Engagement

Customer engagement boosts when they see that they can communicate with the company even on their favorite channels. People tend to interact more about their issues and hence more queries. It also helps in getting more sales prospects.

Share Screen

How will it work?

REVE Chat can be easily integrated with the Facebook company page right from the dashboard. Facebook Page visitors can simply click on “Message Now” to initiate the chat with support team.

Facebook page

How to integrate?

  1. For Facebook chat integration, login to your REVE Chat dashboard and select ‘Facebook Messaging’ under ‘Customization’. To connect REVE Chat with your Facebook company page, next click on ‘Connect your Facebook Page’ button. Video Chat Enable

  2. Here you will be redirected to your Facebook account. Provide your registered ‘Email or Phone’ number and ‘Password’ to login.

    Facebook integration
  3. Next, go back to your REVE Chat dashboard. Once you login to your Facebook account, all of the added pages under the same Facebook account will be shown there. For example, here you can see 2 existing pages: ‘Lets help’ and ‘Look good’. To add REVE Chat on any of these pages, click on the ‘Subscribe’ button. Here I am adding REVE Chat on ‘Lets help’ page.

    List of Facebook Page
  4. That’s it! REVE Chat is successfully integrated with your ‘Lets help’ company Facebook page. Any time you can remove REVE Chat from that page by click on the ‘Cancel Subscription’ Button.

    List of Facebook Page

How customers will chat from the Facebook page?

how customer will chat

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