Setup & Installation

Is it possible to place REVE Chat widget on more than one website?

Yes, you can place REVE Chat widget on multiple websites based on your chosen subscription package.

Is it possible to change the appearance of REVE Chat button to match with my website design?

Yes, you can set the theme colour, type, title and position of the REVE Chat button as per your choice.

Is it possible to monitor website visitors without putting the REVE Chat button on my website?

No, it is not possible. The code/script needs to be pasted in your website (specific website html) to initiate live chat support for website visitors. Once it’s done, the live chat widget will be added on your website through which you can chat with website visitors and also can monitor the overall activities.

How do I initiate chat with my website visitors?

There are two ways of initiating live chat with the website visitors.

Agent invite: Here in the dashboard agent can see how many visitors are online in the website at a specific time. From there he can click on the ‘Invite’ button and a chat request will be sent to the visitor.
Visitor invite: Visitor can initiate the live chat by filling up a pre-chat form. After that a chat request will be sent to the agent which will be shown in the left side corner of his dashboard. The agent needs to accept the request to start a chat session.

Is there any additional software required to be installed on my system to use REVE chat?

No. As REVE Chat is a cloud based solution, you don’t need to install any additional software to use it.

Is REVE Chat easy to setup for a non-technical person?

Yes, REVE Chat is very easy to setup and no technical skills are required. REVE Chat is a cloud based solution, and only requires to copy few code lines into your website. Thus you can get started in few minutes.