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How does REVE Chat work when agents are offline?

When there are no agents available online, REVE Chat switches to offline mode. During this time if one of your website visitor clicks on the chat button for initiating a live chat, will get an offline pre-chat form where he/she needs to enter details like name, email address and the message. Once one of your agent logs in to the dashboard and comes online he will get the message and can reply to the message directly from his dashboard.

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