How can I manage the concurrent chat sessions?

Agents can see new chat requests from website visitors on the left side corner of their dashboard. From there he can select and start chatting simultaneously with the visitors. Here admin can manage their agents. If the admin restricts the agent to only five chats then at the same time that agent simultaneously can chat with maximum 5 visitors. Meanwhile if that agent receives any extra chat request then it will show in the chat queue no 1.

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